Embed Size (px)
DESCRIPTION
This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009. Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. How can government and public sector organisations leverage the participation of their stakeholders in the interest of co-creating public resources?
Citation preview
collaboration :: cooperation :: coordination
Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development.
Darren Sharp, Senior ConsultantTwitter: @dasharp
24 June 2009 :: Web 2.0 in Government Conference :: Sydney
3 June 2009 :: MDBA :: Canberra
Company Profile
• Collabforge was formed in 2007
• Web strategy and IT development for collaborative engagement
• Experience in delivering mission critical, high-profile Gov 2.0 initiatives
• Collaboration process improvement: analysis and integration of best practice tools and process
User-led Innovation
• The rise of participatory culture
Image: NESTA• Related to ‘peer production’
• Crowdsourcing - distributed problem-solving
- production/consumption- professional/amateur- work/leisure
User-led Innovation
• As it becomes easier to connect, communicate and share it also becomes easier to create and co-create
• Sources of innovation are shifting
• Leveraging the participation of:- audiences- customers- users
User-led Innovation
User-led Innovation
User-led Innovation
User-led Innovation
User-led Innovation
User-led Innovation
Citizen Innovation
• Process of collective activity between:
- public servants- policy makers
- government agencies- public sector organisations
- citizens and;
- elected representatives/legislators
3Cs of Collective Activity
Elliott, Dr Mark Alan (2007) Stigmergic Collaboration: A Theoretical Framework for Mass Collaboration. PhD thesis, University of Melbourne.
Collective Activity Process Output
Coordinationdisparate elements pulled
into a relational spacepatterns across
disparate elements become visible
Cooperationindividuals comply to
process / set of instructions
aggregated value of individual contributions
Collaborationparticipants of a group
add/edit/deletes same pool of content
co-created innovation representing a shared
understanding
The real promise of Gov 2.0
• Using ‘citizen innovation’ to harness the expertise of people who use:
- public services- government policy- legislation
- public sector data
Sounds good: when do we get some?
Citizen innovation is already here. It’s just not evenly distributed.
Thanks William Gibson!
User-led Innovation
Google’s Victorian Bushfires Map
User-led Innovation
User-led Innovation
User-led Innovation
User-led Innovation
Power Now
• Sharing p2p resources- physical, tactical, digital, social
• Collective intelligence- distributed, real-time, always-on
• Self-organisation- group-forming, weak ties, exponential scaling
• Decentralised coordination/cooperation/collaboration- grass-roots, bottom-up and emergent
Service Design & Delivery
Planning
Policy Development
Drafting of Legislation
Roadmap for Citizen Innovation
1) Identify lead citizens
User-led Innovation
User-led Innovation
User-led Innovation
Tom Wood
Roadmap for Citizen Innovation
1) Identify lead citizens
2) Provide access to open data, tools and APIs
User-led Innovation
Roadmap for Citizen Innovation
1) Identify lead citizens
2) Provide access to open data, tools and APIs
3) Build user communities
User-led Innovation
User-led Innovation
Roadmap for Citizen Innovation
1) Identify lead citizens
2) Provide access to open data, tools and APIs
3) Build user communities
4) Reward collective activity
User-led Innovation
Roadmap for Citizen Innovation
1) Identify lead citizens
2) Provide access to open data, tools and APIs
3) Build user communities
4) Reward collective activity
5) Engage in genuine co-creation activities
User-led Innovation
Summary
• Citizen Innovation- process of collective activity (the 3Cs)
• Gov 2.0 : thinking and acting strategically- collaborate with the people who use your services
• The nature of power has shifted- distributed, emergent, self-organising and non-linear
• Gov needs to be agile and amplify its role as enabler- become a trusted partner in citizen innovation
• The rise of participatory culture- social web makes it easy to connect, share & co-create
