Cisco Spark Overview Presentation

Cisco Spark Overview Presentation

April 2015

2C97-734277-00 © 2015 Cisco and/or its affiliates. All rights reserved.

What You Will Learn

How teamwork is changing

What is Cisco® Spark

Cisco Spark key features and benefits

Key use cases

Subscription offers

Recap


How Does Your Collaboration Solution Address These Challenges

Business Imperatives

We need to become more agile and responsive in the face of increased competition and a

faster pace of change

We need to innovate, expand into new markets, and grow

revenue

We need to cut costs and increase operational

efficiencies


TodayInterdependent workFlexible, self-regulated agile teamsTeam from anywhereWork with employees, partners, and customers

PastIndividual work

Fixed, long-term teamsTeams in the officeWork mostly with

employees

The Way We Work Has Changed


User Behavior TransitionYesterday Today

Consumerization of IT and BYOD and BYOA

Consumer ease-of-use apps for teams “Bring your own collaboration”


Complexity Prevents Growth

The question remains, how can we bring all these people and variables together to share information and collaborate as if everyone was in the same room?

They may use different types of devices.

People may join from different locations and work environments.

The number of people joining a meeting can impact the collaboration tools needed, and adds many variables.


Simplicity Creates Growth

Our portfolio makes collaboration easy.

Our products work better together.

We provide a consistent experience and a common way of managing, deploying, and provisioning products and technologies.

Making collaboration simple helps your organization grow.

Cisco® Collaboration


Unlimited virtual rooms

Introducing Cisco Spark

Persistent and secure messaging and file sharing

Face-to-face meetings with screen sharing

Superior business-class experience

Making Teamwork Simpler.

An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all


Cisco Collaboration CloudContinuous Delivery That’s Connected and Secure

Iteration FusionSecurity Ecosystem

Engage with users, analyze insights,

constantly improve and deploy

Enable a highly trusted cloud service

Integrate cloud services with

premises/partner solutions

Delivered by partners with enhanced

management and visibility for IT administrators

10© 2014 Cisco and/or its affiliates. All rights reserved.

Rapid IterationNew Cisco Spark Features


New Windows Desktop Client Native experience

for PC users

Added Security with Room Moderation

Users can control who can

add others to rooms

Single Pane of Glass for

AdministrationFor IT admins and partners

Rapid IterationRecent Feature Updates

Easily Create Spark Rooms

Around Existing TeamsTurn any of your calendar entries into a Spark room to work together before & after your meetings


Rapid IterationRecent Feature Updates

Enhanced Meeting Experience

New screen sharing support for Firefox usersUpdated meeting size &

layouts

Send a Message to Any of Your Contacts

Connect your mobile contacts to send

messages and share files with them instantly

Expanded Language

LocalizationFor even

broader reach


Cisco Spark Key Features and Benefits


An Easier Way to Work with Your Teams

Work together in unlimited virtual rooms that you can easily access

through a searchable, chronological list

Start collaborating with anyone by adding their name or e-mail address

Connect your mobile calendar to create a Spark room for upcoming calendar

entries. Join virtual meetings, including WebEx meetings, in a single tap.

Pull Everyone Together Simpler Way to Work With All Your Teams


Get Work Done Faster

See files instantly without a download to get to the

important information fast

Share a photo or add a file directly into your

rooms

Review previously shared messages and files at any

time

Cisco Spark for:• iPad and iPhone• Android• Web • Windows• Mac

Quickly Scan Shared Files

Add FilesEven While Mobile

Persistent Content and Context

Consistent and Easy-to-Use Experience on

Every Device


Accelerate Decision Making

Share your screen to gain

quick alignment

Capture important details while you talk that

can be reviewed later

Initiate a meeting in your rooms of up to 25 people* from

any device

Join meetings in progress anytime so you can switch devices if needed

*Paid subscription feature

Meet, Share, and Recall Keep the Discussion Going


Work More Securely

Moderate rooms to determine who can add other people*

End-to-end content encryption, and in-transit and media encryption

*Paid subscription feature

Control Access Work Confidently


Use Case Examples


Cisco Spark Use Cases

Project managers use it as a place to kick off, follow up, and review progress

Functional teams work in a more personable and flexible way that suits their agile work style

Customer-facing teams share best practices and build a knowledge base on diverse topics

Product development teams create discrete topic-based rooms to stay more organized while balancing multiple initiatives at the same time

Marketing and design teams work faster with external vendors when it’s this easy to get everyone together

Event-focused teams communicate and share updates more effectively while mobile


Telstra Accelerates Decisions with Cisco Spark

When information doesn’t flow quickly enough, I can’t execute decisions quickly enough. Spark team rooms fill the gap.

“ “

- Akash Jattan, TelstraLocation: AustraliaIndustry: Telecom and IT

Challenges Results with Spark Noisy communications—from email, IM, and other OTT

tools—without “context”

Information not flowing quickly enough for timely decisions

Content scattered in multiple places, creating information gaps

Teams Get Work Done Faster: Employees pay more attention in topic-based rooms with shared content and conversations

Enhanced Relationships: Brief messages and video calls foster more personal relationships

More Productive Meetings: Participants review content beforehand in rooms, which may reduce a 60-minute meeting to 20 minutes

Flexibility to Communicate: Employees can review room content and respond to messages from anywhere, even at home or on the train


Zdi Embraces Cisco Sparkto Share Field Knowledge

Challenges Results with Spark Find a solution to provide ongoing discussion, so project teams

can be aware of incoming questions or issues and immediately provide assistance

Close the information gaps amongst dispersed project teams so everyone has access to the latest knowledge all at once

Provide one place to collaborate that everyone can easily access

Efficient Knowledge Sharing: Project teams can easily share information, ask questions, and troubleshoot systems and everyone can listen in. Extended team members are now able to quickly jump in and offer assistance if needed.

Increased Productivity on Every Project: Project Managers create a room for every project and can share information, drawings, milestones, and photos in one spot while effortlessly staying up-to-speed on the latest status.

Projects Documented from Start to Finish: At the end of every project, technicians add pictures of every completed project and anyone can reference it for future use at any time.


Loggoss Provides One Place for Customers to Go for Help

That’s what I want: a cloud-based platform with a simple user experience to bring about collaboration within the community.

“

- Sr. Chengzong Qiu, CEO Loggoss Group& President of Logos & He Foundation

Location: BarcelonaIndustry: Community ServicesSize: 300 Employees

Challenges Results with Spark

Provide support for 70,000 customers: Chinese immigrants to Spain looking to start businesses

Build and share a knowledge base on diverse topics: telephone service, insurance, health insurance, real estate, business consulting, business law advice

Standardize on one communications tool for all customer interactions after the sale

Scalable Collaboration: Agents can staff multiple rooms, and customers can help other customers

One Secure Place for Materials: Provides a secure location to gather and store confidential information

Great Customer Experience: One tool for news, help, and document sharing

“


Subscription Offers and Next Steps


Spark Subscription OffersFree

Subscriptions

Message Message and MeetRoom moderation and external participant notifications

Single Sign-On (SSO) and directory sync

Live support

Meetings in rooms with up to 25 participants --

WebEx Meeting Center or Enterprise Edition --

Unlimited rooms and participants

Mobile calendar and contacts integration

Face-to-face meetings in rooms

of up to 3 participants

File sharing

1:1 and group messaging

Online self service

End-to-end content

encryption


Management PortalSingle Pane of Glass for Partners and Administrators

Easy user onboarding

Enterprise Single Sign-On

Sync with on-premises directory service

Role-based access

Analytics and metrics

User, group, and license management

Partners: Simply launch trials and manage accounts


Make Collaboration Simple


Recap

Be the next agile enterprise

Cisco makes collaboration and teamwork simpler

Try Spark for yourself and give us feedback

Start a trial at your company

Technology

Cisco Spark Overview Presentation