Choosing Between On-Premise & Hosted CRM

Choosing Between On-Premise & Hosted CRM

What’s the Difference?What’s the Difference?

Considerations in your DecisionConsiderations in your Decision

1. Value/Importance of Customer Data & Processes 1. Value/Importance of Customer Data & Processes

Accounting systems

2. Total Cost of Ownership over 5 Years2. Total Cost of Ownership over 5 Years

Licenses: one-time, monthly, annualExtra functionality: 3rd party applicationsAccess option charges: online, offline, mobileHardwareSupportConfigurationTrainingConsulting for advanced customizationExtra costs for managed hosted environmentData storage limits

3. Access to Information for All Staff3. Access to Information for All Staff

Users:ExecutivesIn-office staffMobile/travelling staff: connectivityField sales & service staff: connectivity

Day in the lifeHow do they currently access informationWhat would be easiest way to access it

Online vs. OfflineDesktop vs. WebMobile application vs. Mobile Web

4. Customization & Integration with Back-Office4. Customization & Integration with Back-Office

Back-Office Applications:Accounting: quotes, invoices, balancesInventoryInsurance/Investments

Batch synchronization, real-time data

Why Companies Choose On-PremiseWhy Companies Choose On-Premise

Companies’ Biggest Concerns with Software-as-a-Service

Source: Forrester, 2006: The State of Enterprise Software Adoption

In the Real World: TigerStopIn the Real World: TigerStop

Manufacturer of stop/guage, pusher systems Dealer and customer relationship managementTravelling account managers, frequent unavailability of Internet

“We seriously considered re-implementing Salesforce.com but given the importance of the project, we did in-depth due diligence on alternatives. Our choice was simple: Maximizer CRM offered the functions and flexibility we needed, excellent options for a fast rollout – all at an attractive price point…. As well as support and integration to our ERP system.”– Ed Scott, IT Manager, TigerStop

Maximizer SoftwareMaximizer Software

CRM pioneer (since 1987)Over 120,000 customersOver 1 million licenses sold400 business partnersGlobal CRM provider for Small and Medium Businesses (SMBs) & Divisions of Large Enterprises

Strong Performer:Mid-Market CRM, SFA,

Customer Service

10 Must-Have Apps for your BlackBerry

- Feb. 2009

Thank you! Questions?Thank you! Questions?

Ask about On-Premise and Managed Hosted Solutions for Maximizer CRM

Call: 1-800-804-6299Email: info@maximizer.comTwitter: www.twitter.com/maximizercrm

Download Simple Guide to Selecting Between On-Premise, Managed Hosted, and On-Demand CRM