Charlie Talk - Sony (JIRA)

Confidential Information of Sony Computer Entertainment Worldwide Studios -

SONY Computer Entertainment

Becket Hacket

Sony, Information Portals


SONY Computer Entertainment

SCE Worldwide Studios is a division within SONY

We make PlayStation gamesWith many teams (~70) & companies (~25)

And people (~4000) in 10 countries

Divided into 3 main territoriesAmerica, Europe and Japan


The Opportunity for Collaboration

Geographically dispersed teams:San Francisco, Tokyo, Amsterdam, Liverpool, San Diego, Santa Monica, London,…

A wide variety of clients:Artists, Sound Designers, Directors, Motion Capture Technicians, Executives, HR, Finance,…

Everyone needs to share and track:Sounds, Hi-res Art, Source Code, Marketing Assets, ISO files, etc,…

The Solution:A global collaboration portal built on enterprise class open source applicationsJIRA and Confluence


A Bit of History

We’ve been using Atlassian products for about 4 years

At First…Wiki and JIRA played second fiddle to SourceForge

Heavy use was made of SF trackers and doc repository

Now…Our Blockbuster Games use Confluence and JIRA exclusively to collaborate on game development and to track assets, bugs, feature requests, etc…

Seeing more interest in Office Connector and Greenhopper

Beginning to see heavy use of {gallery} for asset sharing

Gamers demand “style”!


SCE Information Portal




Where We Use JIRAGames

Track asset approvalFeature RequestsGame bugs

Tools GroupsBug TrackingFeature RequestBackport Request

Playstation NetworkWeb site work order system

SCE Information PortalHelp Desk

Motion Capture StudioHelp Desk

GreenhopperPMO: Project ManagementOTG: Online Tools GroupGames TeamsWeb Portal Development


JIRA

20 Workflows

Many custom fields

~20 projects have custom screens

Workflows and custom screens are re-useable

Projects have their own e-mail address

Users (Artists, Sound Designers, Directors) don’t need to learn JIRA

Can share filters between project members

Projects export reports as PDF for distribution


PlayStation Network

Love the screen capture feature!

Multi-stage workflow

Extensive use of custom fields

Manages content updates for Playstation Network

Images, Page Updates, Games, Layouts, Trailiers

Users mail to an alias or…

Login to JIRA and fill out request form directly


MLB The Show

Integrated into QA tools

When game crashes a log is sent to the Recap server

From the log a single click will create a JIRA issue and assign it to the appropriate MLB game team component lead

Integration of SCE Recap Server with JIRA using JIRA SOAP API


Resistance 2 and JIRA

Bug Tracking

Feature Requests

Post Release Updates

Clan Strategies


On-line Tools Group

Multiple Projects

Multiple Groups

Multiple Methodologies

Multiple Terminologies

Multiple Locations

ONE TOOL!

JIRA + Greenhopper


JIRA Integration with Our Portal


Portal Integration – Find Issues


Portal Integration – Run Filter


Greenhopper

Massive interest in the pluginDeployed in AprilIn first week 6 projects adopted GreenHopperMuch better interface for creating new tasksThe ability to edit cards and book time at the navigation view is huge for many of our PMsDrag and Drop interface is a huge win!Chart board drives home the importance of everyone updating their WorklogsLogging work is so much easier than the Standard JIRA


Greenhopper Wish List

SOURCE CODE: Typically all the applications in our environment are open source, it is a bit unnerving for our engineers to have a black box sitting in our living room and no one knows what’s in it

More robust documentation. I have seen in the demo issues being reprioritized in the Planning Board but can’t figure out how to do it for our projects

Best practices

More granular reporting (JIRA SQL)


And this is the result…

haveasec.com/summitSURVEY!!

Technology

Charlie Talk - Sony (JIRA)