Chapter 7 PresentationDavid Morales

New Mock-Up Report

Organized by

deduction type

then employee

Employee totals

for each

deduction

Total for each

deduction type

Online Information Request

Simple online form employees can

use to request information about their

accounts

Paper Source Document

Simple document employees can use

to request information about their

accounts

How Clients Read on the Web

People read and Interact differently

with on-screen information

People tend to scan rather than read a

web-page word by word

A study of online reading habits

showed: 79% of users scan any new page they came

16% read word-by-word

How Clients Read on the Web

Tips on writing for scanners

◦ Start with your conclusion

◦ Use highlighted key words Bolding, changing color of text and background, and

links can server as highlights

◦ Make use of bulleted list

◦ Make it short as possible Scanners will be more likely to get your point if you

keep your article or story short

Tasks

Find out what output is needed

Create a mock-up report

Design an online request form

List specific guidelines for UI design

Describe guidelines for data entry

screen design

Tasks

Design a paper source request form

Update usability via research

Use validation checks for reducing

input errors

Design an output screen

Design effective source documents

and input controls

Concurrent tasks

Find out what output is needed

Design an online request form

Update usability via research

List specific guidelines for UI design

Describe guidelines for data entry

screen design

Sequential Tasks

1. Design an output screen

2. Create a mock-up report

3. Design a paper source request form

4. Use validation checks for reducing

input errors

5. Design effective source documents

and input controls

Team Building

The foundation of all team building is

having shared goals

Vision

◦ Excite the team with large, desired

outcomes and goals

◦ A goal must contain challenge, appeal to

personal pride, and provide an

opportunity to make a difference and

know it

Commitment

◦ Some may assume, that commitment

means long hours, while to others it may

mean productivity

◦ If people cannot initially commit, it doesn't

mean they don't care

◦ Solution:

Establish an atmosphere of trust

Encourage inclusion

Team Building

Trust

◦ Trust is the antidote to the fears and risks

attendant to meaningful commitment

◦ Trust is most efficiently established when

leadership commits to vision first

◦ Leadership must share visibly both risk

and reward with the other team members

Team Building

Inclusion

◦ Getting others to commit to the team effort

◦ The best setting to obtain buy-in and build

trust is in small groups

◦ Leaders will need three communication

skills to achieve inclusion

Non-assumptive questions

Good listening

Directed responses

Team Building

Help Exchange

◦ Establish a corroborative, balanced

strategy for reaching the committed vision

◦ The leadership role is to catalyze

consensus, not to issue orders

◦ Obtaining consensus again requires use

of leadership communication skills

◦ Effective teams often produce lively

discussions of divergent viewpoints before

reaching consensus

Team Building