Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

1

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

C h a p t e r

7

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

The Internetworked

E-Business

Enterprise

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

2 Chapter Objectives

• Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-Business.

• Give several examples of how companies are using Internet technologies for communication, collaboration, information publishing and sharing, and business operations and management.

• Identify the hardware, software, data, and network components of an intranet architecture.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

3 Chapter Objectives

• Identify several ways the use of Internet technologies can provide cost savings or revenue benefits to a company.

• Identify several groupware tools for electronic communication, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise.

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I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

4 Major E-Business Applications

EnterpriseCommunication

andCollaboration

EnterpriseCommunication

andCollaboration

Electronic BusinessApplications

TelecommunicationsNetworks

ElectronicCommerce

ElectronicCommerce

Internal BusinessSystems

Internal BusinessSystems

The InternetIntranetsExtranets

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I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

5 Applications of Intranets

Communicate andCollaborate with

E-mail, chat, conf.

Communication and Collaboration

Secure, universal access. To viewcorporate data

Author, publish andshare hypermedia

documents

Centrally administerclients, servers,

security, and traffic

Business Operations and Management

Web Publishing

Intranet Portal Management

FIREWALL

FIREWALL

Internet

Extranet

Customers,Suppliers

EnterprisePortal

Existing E-MailVoice MailSystems

Existing Database and Enterprise appl.

HTML, MS OfficeXML, Java

Existing Hardwareand Networks

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

6 The Role of Extranets

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

7 Internet Enabled Technology Architectures

Management

SecuritySoftware

ToolsContentand Data

Infrastructure

TCP/IPNetwork

HypermediaDatabases

Servers Browsers

Network ManagementSoftware

AuthoringTools

Policies and Standards

FirewallsPasswordsEncryption

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

8 Groupware for Enterprise Collaboration

Groupwarefor

EnterpriseCollaboration

ElectronicCommunications

Tools

ElectronicCommunications

Tools

ElectronicConferencing

Tools

ElectronicConferencing

Tools

CollaborativeWork

ManagementTools

CollaborativeWork

ManagementTools

•E-Mail•Voice Mail, I Phone•Web Publishing•Faxing

•Data Conferencing•Voice Conferencing•Videoconferencing•Discussion Forums•Electronic Meetings

•Calendaring•Task and Project Mgt•Workflow Systems•Knowledge Mgt•Document Sharing

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

9 Electronic Communications Tools

• Electronic Mail

• Voice Mail

• Faxing

• Web Publishing

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

10 Electronic Conferencing Tools

• Data Conferencing

• Voice Conferencing

• Videoconferencing

• Discussion Forums

• Chat Systems

• Electronic Meeting Systems

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I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

11 Collaborative Work Management Tools

• Calendaring and Scheduling

• Task and Project Management

• Workflow Systems

• Knowledge Management

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I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

12 The Future of Intranets and Extranets

• Universal access of information via the enterprise information portal.

• Intranets become primary vehicle for information delivery.

• All applications will be web-enabled via the Internet, intranet or extranet.

• More focus on turning information into knowledge.

• Increased electronic ‘bonding’ through use of extranets.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

13 Chapter Summary

• By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies are deriving strategic business value from the Internet.

• Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

14 Chapter Summary (cont)

• Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets.

• Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved.

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth EditionJames A. O’Brien

15 Chapter Summary (cont)

• The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively. Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.