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IRP Technology in HealthJuly 18th

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990 Toll free Health and Social helpline

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990 quick basics• 990 listed as an emergency line by

Government• Confidential information, counselling and

Referrals• 24 hours• Every day of the year

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JAN FEB MAR APR MAY JUN -

5,000 10,000 15,000 20,000 25,000 30,000 35,000

18,761

30,303 30,900

26,784 30,042

26,604

4,551 8,128 7,137 6,317 6,506 6,077

14,210

22,175 23,763 20,467

23,536 20,527

990 Calls by month, January 2013 to June 2013

Total # of Calls During the MonthInteractiveNon Interactive

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JAN FEB MAR APR MAY JUN -

1,000

2,000

3,000

4,000

5,000

6,000

7,000

3,937

6,881

5,943

5,295 5,512

5,194

562

1,151 1,117 971 933 844

990 Calls by gender, January 2013 to June 2013

Male Callers Female Callers Not indicated

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HIV/AID

S

Alcohol a

nd Drug Abuse

Male Circumcis

ionMNCH

Nutrition

FP/RH

MalariaOther

-

500

1,000

1,500

2,000

2,500

3,000

3,500

1,584

6

3,475

25 4 36 18

1,305

990 Average Calls by Health Topic, January 2013 to July 2013

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Central

Copperbelt

Eastern

Luapula

Lusaka

Muchinga

Northern

North-W

estern

Southern

Weste

rn

Not indica

ted -

500

1,000

1,500

2,000

2,500

477

1,552

525

271

2,369

102 248 244

461

129 76

990 Calls Average by Province

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U-Report

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U-Report quick basics

• Government programme supported by UNICEF

• SMS platform based on RapidSMS • Plugged into 990 environment

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Currently…

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HTC Campaign-Lusaka