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Rent + borrow from neighbors, rather than buy from shops CCMF + Incubation Digital Marketplace Seminar, Aug 13, 2015, Cyberport, Hong Kong

Challenges of Running a Sharing Economy Company: An Insider's View

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Page 1: Challenges of Running a Sharing Economy Company: An Insider's View

Rent + borrow from neighbors, rather than buy from shops

CCMF + Incubation

Digital Marketplace Seminar, Aug 13, 2015, Cyberport, Hong Kong

Page 2: Challenges of Running a Sharing Economy Company: An Insider's View

Sharing Economy - Challenges

About Gaifong (P2P co-usage of consumer goods)

Challenge I: Going against mainstream values

Challenge II: Building and measuring trust

Challenge III: Finding revenue model

Page 3: Challenges of Running a Sharing Economy Company: An Insider's View

ONE-OFF DEMAND FOR GOODS NOT MET BY MARKET

IDLE ASSETS NOT PUT TO PRODUCTIVE USE

COSTLY, IMPERSONAL EXPERI-ENCE FROM RENTAL COMPANIES

Problem

Page 4: Challenges of Running a Sharing Economy Company: An Insider's View

ONE-OFF DEMAND FOR GOODS NOT MET BY MARKET

IDLE ASSETS NOT PUT TO PRODUCTIVE USE

COSTLY, IMPERSONAL EXPERI-ENCE FROM RENTAL COMPANIES

Problem

Page 5: Challenges of Running a Sharing Economy Company: An Insider's View

ONE-OFF DEMAND FOR GOODS NOT MET BY MARKET

IDLE ASSETS NOT PUT TOPRODUCTIVE USE

COSTLY, IMPERSONAL EXPERI-ENCE FROM RENTAL COMPANIES

Problem

Page 6: Challenges of Running a Sharing Economy Company: An Insider's View

SolutionA smartphone-accessed, on-demand library of consumer goods.

Meet new friends

Save money Make moneyRequest and pick-upnearby

Rent out idle assets at home (cheaper items, can lend)

Connect through sharedinterests + brandedexperience

Page 7: Challenges of Running a Sharing Economy Company: An Insider's View

MVPs:

MAR 19, 2015

NOV 21, 2014

Photo: See-Ming Lee, CC 2.0

Page 8: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge I: Going against mainstream valuesBuy less, own less...

are you crazy?

Photo: Hernán Piñera, CC 2.0

Stigma in Asia

Hygiene / SARS

Individualism

Also:

Page 9: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge I: Going against mainstream valuesSolution: Leverage OTHER mainstream values? Marketers unite.

MINIMALISM“MEASURING

WATER”SOCIAL

RECOGNITION

Do the math for consumers

Movements need “first-followers”Celebrity endorsements

Cultural shifts:斷捨離 +Kondo

Page 10: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge II: Building and Measuring Trust

“Airbnb hosts return to find home trashed after 'drug-induced orgy'”Source: Guardian, Apr 2015

Page 11: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge II: Building and Measuring Trust

“HK tourists' nightmare at Italian Couchsurfing host's home... ”Source: SCMP, Feb 2015

Page 12: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge II: Building and Measuring Trust

Ron Burt, Brokerage and Closure, p. 93

“You trust someone when you commit to a relationship before you know how the other person will behave... The two de�nitional qualities are that trust is a relationship with someone... in which contractual terms are incompletely speci�ed. The more unspeci�ed, taken-for-granted, the terms, the more that trust is involved.”

Page 13: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge II: Building and Measuring TrustSolution: Focus on trust-WORTHINESS

Take ownership of profile

Social Proof Leverage on existing trust profiles

Page 14: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge III: Finding Revenue Model

Sharing Economy capital raised: TIME, Feb 2015 (scanned)

Page 15: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge III: Finding Revenue ModelMain concerns:

High-repeatability (aka “wraparound”): Traditional commission model unattractive.

Large volume needed due to small individual deal sizes.

Page 16: Challenges of Running a Sharing Economy Company: An Insider's View

Challenge III: Finding Revenue Model

Taobao

Tmall

AirBnb

LinkedIn etc.

Commission per transaction; suppliers pay less

eBay / Yahoo Visting fee (tiered) + commissiom per transaction

Gaifong

“Freemium”. Tiered membership

Listing fee charged to owners upon first successful rental of item.

No commission. Small merchants pay to get listings prioritised

Revenue streams, select marketplaces / companies:

Large merchants. Annual fees plus sales commission

Page 17: Challenges of Running a Sharing Economy Company: An Insider's View

SUMMARY1. Make SE as desirable as consumerism: marketers unite2. Empower the decision-maker: trust metrics and beyond

3. Never settle: aim for AirBnb flows x 100

Elliot LeungTwitter: @ewyleung

Page 18: Challenges of Running a Sharing Economy Company: An Insider's View

Contact Email: [email protected]

Free media advice - Unwire Space has experienced reporters and editors at unwire.hk available for media advice.

Free studio equipment - Spacers are free to use cameras, recorders, lighting equipment etc. for any forms of productions.

Events & Workshops - Unwire Space hosts different networking events and training workshops for startups. Spacers will have priority in joining the events over non-spacers.

Heart of Kowloon East (2 mins. Ngau Tau Kok MTR)