july 8

• conflict in groups

• constructive vs. deconstructive conflict

• conflict styles

• conflict management

• group cohesion

conflict in groups

• substantive conflict

• affective conflict

• procedural conflict

constructive conflict

• focus on issues

• respect for others

• supportiveness

• flexibility

• cooperation

• commitment to conflict management

deconstructive conflict

• personal attacks

• insults

• defensiveness

• inflexibility

• competition

• conflict avoidance

conflict styles

• avoidance

• accommodation

• competition

• compromise

• collaboration

conflict management strategies

• 4Rs method

• A-E-I-O-U model

• negotiation

• third party intervention

group cohesion

• enhancing group cohesion

• groupthink