Cdw uc practice video slides

800.800.4239 | CDW.com

CDW BRIEFING – CISCO UNIFIED COMMUNICATIONS

Jason Hays – CDW Account Executive

2CDW — proprietary and confidential. Copying restricted. For internal use only.

CDW Overview» Industry-leading provider of hardware, software and integrated solutions

» Founded in 1984- Acquired Micro Warehouse in 2003- Acquired Berbee Information Networks in 2006

» Ranked no. 5 by The Fortune 500 in Information Technology Services.

» Ranked no. 267 on Fortune’s 500 in 2012

» Sales of $10.1 billion in 2012

WHO WE ARE


HOW WE DO IT

We provide full lifecycle for Cisco Unified Communications• Presales Assessments• Configuration• Installation• Managed Services• System and Application Design Workshops• Training• Ongoing Support


On Premise• Over 4000 deployments in 11 years

• Cisco Unified Communications: over 750,000 IP phones deployed

Managed

• Managing Cisco Unified Communications Customers since 2006

• Currently 250+ customers, representing over 250,000 IP phones and over 20,000 Contact Center Agents are managed by CDW

• Both on-premise and hosted deployments.

CDW Cloud Collaboration

• Fully managed, monitored, with moves/adds/changes

• Cisco Unified Communications, shared architecture

CDW HAS BEEN PROVIDING HOSTING SERVICES FOR

15 YEARS

CDW HAS BEEN PROVIDING MANAGED SERVICES FOR

10 YEARS

WHY CDW FOR COLLABORATION?


CDW CLOUD COLLABORATION, HYBRID, OR ON-PREMISE

On Premises CloudHybrid

Cisco UnifiedCommunications

ManagerCisco Clients

w/ Video

Conferencing w/ Video

3rd Party Client

SupportVideo

Applications

Social Networking

IP Endpoints and Apps


WHAT DOES CCC OR REMOTE MANAGED SERVICES INCLUDE?

• Adds/Moves/Changes

• Gold-level Monitoring- All UC Applications- Customer Equipment:o IP Phoneso Voice Gatewayso ASA Firewall for Phone VPN

- Items such as WAN routers and LAN switches can be optionally added

• All Major Upgrades

• All Maintenance (SMARTnet, UCSS, etc.)


Managed Services

» Two 24x7 Network operation centers» Over 40 managed technologies» 220 engineers (Level I, II, III)» 6 US based Enterprise Class hosting facilities» 3 levels of service » Remote Managed Services

» “Your Place or Ours”

Credentials» SSAE 16 Type II compliant» HIPAA compliant» PCI certified» ITIL and SOP manual and service catalog» Defined controls and change management» Customized support plan per device


Primary NOC:Madison, WI

Secondary DR NOC: Minneapolis, MN

•24x7 Staffing•No offshore Outsourcing•200 Engineering Support team members

• Adds, Moves and Changes• Additions, Deletions• Support, Problem Resolution

24 X 7 NETWORK OPERATIONS CENTER


Unified Communications•60+ Solution Architects•Voice•Presence/IM•Mobility•Social

Video•5 Video Solution Architects•3 Audio/Visual Solution Architects•Telepresence•Digital Media Signage•A/V Design Solutions

Contact Center• 5 Contact Center Solution Architects• Social Media• Workforce Optimization• Self Service / Application Development

COLLABORATION PRACTICE


Early Field Trial•Test major/minor releases

•Perform testing•Update documentation and deliverables

Alpha Environment•Train implementation engineers and solution architects

•Train operational support staff (managed services team)

•Launch to the sales organization and customers

•Production Pilots with sample customer set

Customer Ready•Full production support

CDW SOLUTION ADOPTION FRAMEWORK

CDW is 1 of 6 Cisco UC Early Field Trial (EFT) participants worldwideCDW is the only North America-based partner in the EFT


CISCO UC EARLY FIELD TRIAL PROGRAM

• Plays a Critical Role in CDW’s Solution Adoption Framework• Dedicated top CDW engineers to supporting Cisco EFT’s


PROVEN EXPERIENCE - CORPORATECisco UC and Contact Center rolled out to 28,000 phones and over 2500 agents across US, Asia, and Europe.

Cisco UC deployment in process scoped for 25,000 phones across North America, Latin America, Europe, Australia and Asia

Cisco UC and Contact Center rolled out to 4,000 phones across 120 US locations.

Cisco UC rolled out 8,000 phones with 1,200 Contact Center agents.

Cisco UC and Contact Center rolled out to 14,000 phones across the US.


IMPLEMENTATION TOOLS

• Custom implementation tools to more efficiently implement Cisco Unified Communications projects for CDW clients

• AXL Provisioning Toolkit

• Import Builder

• Enhanced TAPS

• CM Config

IMPLEMENTATION METHODOLOGY


Follow VVT standards

BP

Build DIRFUP

DESIGN


PEER REVIEW

Client Approves

Design

Design review with client

Design Corrections & Updates

Design Freeze

DESIGN REVIEW & APPROVAL

Submit Change Order if there is scope change

Functional Tests

Install/ Configure

Weekly Status Meetings


BP IMPLEMENTATION



Implement Test Plan(QA and Client Acceptance)

Customize Detailed Test

Plan

Create Issues List and track

issues

TESTING

Customize Training Docs

End User Training

TRAINING

Cutover Planning

MeetingCutover

Verify Cutover Check List post Go-live

Manage Issues List from Test Phase

Customize Cutover Plan

CUTOVER & GO-LIVE



PROJECT PORTAL

800.800.4239 | CDW.com

CDW BRIEFING – CISCO UNIFIED COMMUNICATIONS

Jason Hays – CDW Account Executive