DIGITAL PARTICIPATION FOR OLDER PEOPLE – A STEP CHANGE

• Older People in Social Housing most likely to be digitally excluded

• Address barriers -connectivity, capability and affordability

• Move digital participation from a need to a want

• Outcome – connected customers, connected business

DIGITAL PARTICIPATION FOR OLDER PEOPLE – DEMONSTRATING DIGITAL

• Shop around

• Keep customers informed

• Provide a free test period

• Use communal spaces

• Keep it simple

• Onsite staff take the lead in engagement

• Learn from others

DIGITAL PARTICIPATION FOR OLDER PEOPLE – COMMUNITY INVESTMENT

• Wi-Fi enable all sheltered housing developments by March 2017

• 646 properties across 15 sites

• £120k capital infrastructure investment over 2 years

• Connectivity investment for 1 year

• Staff upskilling

• Partnerships and collaborations

DIGITAL PARTICIPATION FOR OLDER PEOPLE – BUSINESS AS USUAL

• Wi-fi built in to new developments for older people (fibre not copper)

• Rent point to recover the ongoing costs

• Digital sessions in communal spaces for as long as needed

• Continue to invest in the digital skills of our people

• E-Services delivery