- 1. The client is a Fortune 500 company and one of the largest
Asia-based oil and gas exploration and production (E&P)
company. The client's major products include petroleum, crude oil,
natural gas, liquefied petroleum gas (LPG), kerosene and
petrochemical feedstock. The
companyenjoysadominantpositioninIndiawithmajorshareincrude
oil&gasproduction. Client Brief HCL Enables a Large Oil and Gas
Company Achieve Operational Excellence OIL & GAS
2. ClientRequirements The client has a large and complex data
network & IT infrastructure. Increased usage and dependence on
IT for the business had grown considerably over the years.
Consequently, there was a need to ensure that management of
end-to-end service levels was
doneeffectively.Provendomaincapabilityand service quality
guarantees via a single window set up was thus the need of the
hour. This prompted the client to look for an IT partner
whocouldprovide- Complete Network, Communication and
ITInfrastructureManagementSolutions Very
highlevelofdatasecurityonthework stations&ITnetwork Manage
risks involved in various IT operations Align IT with business by
enabling IT infrastructure to support business applications
Reporting of the historical data on the
usage&performanceofITinfrastructure 24X7servicesupport
SolutionsOffered To thrive in a highly challenging business
environment,theclientdecidedtoengageHCL Infosystems. HCL conducted
an exhaustive study of the client's business requirements that
included transforming client's network and security operations,
managing their end- to-end IT infrastructure and application
services. Based on the study, HCL offered the following
state-of-the-artsolutionstothecustomer. A-Forimprovementinitiatives
(ProcessesTechnology) Network and Performance Management solutions
Provide root cause analysis for specific network faults down to the
individual ports, circuit and generate actionable alerts thereby
enabling IT to resolve problemsquickly& efficiently Rapid
problem diagnosis by drilling down historical and real time data
from the network application system and responseinformation
Implementation, process design & aligning the Enterprise
Management System (EMS) tools to enable ISO 20000 Certification EMS
deployment for the following functionalities For providing root
cause analysis for specific network faults down to the individual
port, circuit and generate CustomerTestimonial NOC (Network
Operations Centre) is a project of strategic importance for us. I
am happy to note that our engineers and HCL have worked hard on
this advanced technology project to complete
theprojectsuccessfully. 3. actionable alerts thereby enabling IT to
resolveproblemsquickly& efficiently Rapid problem diagnosis by
drilling down historical and real time data from network
application system and responseinformation Application and end user
response managementsolutions For business applications and services
like e-mail, Internet, SCADA along with proactivealearting For root
cause analysis to take timely decisiononcapacitybuilding
AntiVirusInfrastructure Disasterrecoverysiteforthedatacenter
Accesscontrolsystem Healthcare Information System using client's
Oracle database for the management of dispensaries and medical
historyofemployees EmployeesRecordManagement BusinessBenefits
Improved efficiency of the business
servicesduetoalignedITservicemetrics
Proactivemanagement&reporting Timely information to minimize IT
operationalissues Risks management of IT operations acrossnetwork
For more details, please contact us at [email protected]
www.hclinfosystems.comor visit us at
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actual companies and products mentioned herein may be the
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present here is the exclusive property of HCL Infosystems Ltd. The
content/information contained here is believed to be accurate ate
the time of publishing. HCL shall not be liable for
damageofanykinduseofthisinformation,whichissubjecttochangewithoutnotice.
About HCL Infosystems HCL Infosystems Ltd, with revenue (LTM) of
US$ 2.0 billion (Rs 10,840 crores) is India's premier hardware,
services and ICT systems integration company offering a wide
spectrum of ICT products that includes Computing, Storage,
Networking, Security, Telecom, Imaging and Retail. HCL is a
one-stop-shop for all the ICT requirements of an organisation.
India's leading System Integration and Infrastructure Management
Services Organisation, HCL has specialised expertise across
verticals including Telecom, BFSI, eGovernance & Power. HCL has
India's largest distribution and retail network, taking to market a
range of Digital Lifestyle products in partnership with leading
global ICT brands, including Apple, Cisco, Ericsson, Kingston,
Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and manymore. HCL
today has India's largest vertically integrated computer
manufacturing facility with over three decades of electronic
manufacturing experience & HCL desktops is the largest selling
brand into the enterprise space. With India's largest ICT services
network that reaches to every corner of India, HCL's award winning
Support Services makes it the preferred choice of enterprise and
consumers, alike. For more information please visit us at
www.hclinfosystems.com B - Solutions for ongoing Operations and
Management Centralized Service Desk To provide GUI and web access
for users to register servicerequests atacentralizedlocation
Proactive monitoring and management ofITinfrastructure
Servicelevelmonitoring&management
