Upload
actuate-corporation
View
155
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Learn How NASCO Lowered Costs and Shortened the Development Cycle To Realize Significant ROI
Citation preview
Actuate & BIRT Customer Days
1
Actuate Corporation © 2009
1Actuate Corporation © 2007
How NASCO Lowered Costs andShortened the Development Cycle
To Realize Significant ROI
Jennifer HollandBusiness Systems Manager
Click to edit Master title style
2
Actuate Corporation © 2009
2
Actuate Corporation © 2009
NASCO provides information technology solutions designed to ensure that Plan members' insurance claims are paid accurately and efficiently.
• Formed over 20 years ago through partnership among several
Blue Cross® and Blue Shield® plans
• Processed over 1 billion claims
• Unsurpassed in market for reliability, scalability and
operational performance
About NASCO
Click to edit Master title style
3
Actuate Corporation © 2009
3
Actuate Corporation © 2009
Limited flexibility to meet customer needs with MembersEdge(HP benefits administration software)
• Delivered limited, text-based reports
• Need timely and cost-effective way to get reports (18 months
from HP)
• Plans have no ability to customize reports without impacting users of base reports
• Plans can not tailor reports for specific groups or departments
High costs and lost revenue
• Paid HP significant amount to develop reports
• Changing reports costly and involves long release cycle
NASCO Faces Productivity and Cost Challenges Prior to Actuate
Click to edit Master title style
4
Actuate Corporation © 2009
4
Actuate Corporation © 2009
Before Actuate: Text Reports
4
Click to edit Master title style
5
Actuate Corporation © 2009
5
Actuate Corporation © 2009
Reporting requirements include
• Offer web-oriented solution
• Integrate into existing MembersEdge solution
• Deliver user-friendly, visual reports
• Provide single source of truth
Why Actuate?
• More cost-effective than Cognos
• Able to start small and grow functionality
• Proven scalability
• Offer flexible, fast report development
Platform Selection Criteria
Click to edit Master title style
6
Actuate Corporation © 2009
6
Actuate Corporation © 2009
Actuate at NASCO
BIRT 2.2.2
iServer and iPortal v9
Info Object Designer v9
Version #
100 users, growing to 450
Call center managers, billing managers and financial analysts
Users
4 reports with 40 in development# Reports
DB2 Data Warehouse w/ Billing and Membership DataData Source
Performance ManagementApplications
Click to edit Master title style
7
Actuate Corporation © 2009
7
Actuate Corporation © 2009
Actuate: PDF Reports
7
Click to edit Master title style
8
Actuate Corporation © 2009
8
Actuate Corporation © 2009
Actuate: Graphical Reports
Click to edit Master title style
9
Actuate Corporation © 2009
9
Actuate Corporation © 2009
Actuate: Ad-Hoc Reports
9
Click to edit Master title style
10
Actuate Corporation © 2009
10
Actuate Corporation © 2009
Actuate: iPortal Screenshot
Click to edit Master title style
11
Actuate Corporation © 2009
11
Actuate Corporation © 2009
NASCO Results: Reduce Costs and Enhance Product Offering
Reduce Costs
• Lower development costs by approximately half
• Reduce IT costs by consolidating solution on single server
Enhance Product Offering and Revenue Opportunity
• Expand premium billing business with large customer
• Grow business by offering scalable solution
Click to edit Master title style
12
Actuate Corporation © 2009
12
Actuate Corporation © 2009
NASCO Results: Reduce Costs and Enhance Product Offering
Improve Customer Satisfaction
• Reduce time to deliver new report from 18 months to less than
6 months (with Actuate)
• Deliver interactive reports that empower BCBS users with
more information on demand
• Enhance NASCO’s ability to deliver timely enhancement
requests
Actuate & BIRT Customer Days
13
Actuate Corporation © 2009
13Actuate Corporation © 2007
Thank You
Jennifer HollandBusiness Systems Manager