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After spending six months evaluating dozens of popular enterprise ecommerce software vendors, none came close to being as complete and reliable as GoECart. From managing inventory to processing orders to assisting customers across 15+ sales channels, GoECart 360 Ecommerce Suite and Order Management Solution has immensely improved our day-to-day operations. Our order volume has more than doubled since moving to GoECart platform.
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Client Case Study
[email protected] • www.GoECart.com • 1.877.243.3612
After spending six months evaluating dozens of popular vendors, none came close to being as complete and reliable as GoECart. From managing inventory to processing orders to assisting customers across 15+ sales channels, GoECart 360 has immensely improved our day-to-day operations.
— Margaret Kim, Dir. of Marketing GameQuestDirect
IndustryVideo Games, Software and Accessories
Requirementsn Full-featured multi-channel solution — Ecommerce, Order
Management, Inventory Management, Fulfillment, and CRM
n Channel-specific product catalog and pricing — B2B, B2C, retail, marketplaces
n Robust multi-location inventory for 10,000+ SKUs
n Powerful fulfillment capabilities including FedEx SmartPost® and UPS Mail Innovations®
n Reliably handle thousands of orders a day
n Easy order entry system and returns for contact center staff
n High-performance API for real-time, systems integration
n Affordable and scalable
SolutionGoECart 360
Resultsn Consolidated from three systems to one
n Reduced cost by 65%, order volume up 20% year over year
n Achieved multi-channel integration with 15+ online marketplaces
n Improved decision making via robust reporting — now has consolidated view of Customers, Orders, Inventory, and Revenues across all channels
n Improved team productivity and back office efficiency
GoECart and GoECart 360 are trademarks of GoECart. All other trademarks and tradenames are the properties of their respective owners. Copyright © 2012 GoECart. All rights reserved.
[email protected] • www.GoECart.com • 1.877.243.3612
GoECart 360 Replaced All Three Point SolutionsGoECart 360 replaced GameQuestDirect’s previous online store, order management system, and shipping software with a single system for running their entire business:
n Employees no longer need to re-enter data in different systems, rectify inconsistent or inaccurate data, or wait for batch updates.
n Back office systems integration costs and time associated with getting multiple systems to work together are no longer an issue.
n IT staff and infrastructure costs for the company are dramatically reduced, thanks to GoECart’s Software-as-a-Service (SaaS) delivery model.
Product Catalog and Inventory Syndicated Across All Sales ChannelsGoECart 360’s application programming interface (API ) was leveraged to enable integration with GameQuestDirect’s marketplace management tool provider:
n The GQD product catalog and inventory are now syndicated across all leading online marketplaces including Amazon, eBay, and Buy.com.
n The company is now able to sell with confidence across ALL channels: web storefront, brick and mortar stores, wholesale and call center — in addition to the marketplaces and CSEs.
Intelligent Reporting Provides a 360-Degree View of Business ActivitiesGoECart 360 provides GameQuestDirect with better tools for decision making:
n Managers now have the ability to view and share accurate data in real time from anyplace in the world.
n Business performance dashboards provide a graphical view of key performance indicators (KPIs) such as best-selling products, top customers by revenue and profitability, sales by channel with historical comparison, etc.
Multi-Channel Commerce Attracts More Profitable CustomersAccording to market research conducted by Forrester® Consulting, 68 percent of U.S.-based online shoppers say they are more likely to purchase from a brand whose products are available through multiple channels. GoECart 360 solution enables GameQuestDirect to realize the full potential of these valuable consumers by efficiently extending digital experiences to wherever and whenever they interact with the brand.
Situation AnalysisGameQuestDirect provides the world’s greatest selection of new and rare video games online. The company’s catalog includes more than 10,000 titles for all leading game consoles including PlayStation®, Xbox®, etc. In addition to selling via its own website since 2006, the company also markets and sells its products under several brands through 15+ online marketplaces including Amazon.com®, eBay®, and Buy.com®. Each channel requires its own pricing and promotion strategy. Orders are processed and shipped daily. GameQuestDirect prides itself on an excellent track record of on-time delivery.
The ChallengeBefore migrating to GoECart 360, the company had been using three systems to run its multi-channel retail operation: Yahoo!® Stores, OrderMotion® Order Management System, and Agile Networks Shipping Software. Each of the systems was difficult to use and very expensive to maintain. The systems were also not well integrated and relied on slow and outdated batch processes. Moreover, access to key metrics to make timely business decisions was spotty at best — and multiple licensing fees were eating away at GameQuestDirect’s narrow profit margins. The company required a new ecommerce solution that would provide a modern web storefront with cutting-edge features, support its multi-channel commerce strategy, provide robust and integrated back office capabilities, and be overall much easier to use. Further, the company needed to achieve all of this at an affordable price while minimizing IT requirements and downtime.
The Solution: GoECart 360
GoECart saves us both time and money. GoECart 360 is truly the perfect, all-in-one solution for any serious growing business looking for an enterprise-class ecommerce platform without breaking the bank.
— Rick Baqai, CEO, GameQuestDirect
