What is What is Managed ServicesManaged Services, , can it save your business money,can it save your business money,

and why choose…and why choose…

SAGECareSAGECare®® Managed ServicesManaged Services

You’d like…You’d like…• Peace of Mind Peace of Mind

– A Proactive 24x7x365 Network Monitoring A Proactive 24x7x365 Network Monitoring and Management Serviceand Management Service

– A Secure Computing EnvironmentA Secure Computing Environment

• Increased Operational Increased Operational EfficiencyEfficiency– To Insure that Critical business processes To Insure that Critical business processes

and services are highly available (Email, and services are highly available (Email, Printing, Line of Business Applications, Printing, Line of Business Applications, Remote Office Connectivity)Remote Office Connectivity)

• Increased Response and Resolution Increased Response and Resolution Time for All User IssuesTime for All User Issues

– A Remote Service Desk to deliver Response A Remote Service Desk to deliver Response and Resolution much more quickly than an and Resolution much more quickly than an onsite-only support process allowsonsite-only support process allows

– To eliminate the need to wait for an onsite To eliminate the need to wait for an onsite service callservice call

You know you need…You know you need…

• IT Cost SavingsIT Cost Savings▫ A Proactive hardware and software maintenance, A Proactive hardware and software maintenance,

patching and updating process to eliminate high patching and updating process to eliminate high emergency repair costsemergency repair costs

• Ability to Budget for IT CostsAbility to Budget for IT Costs▫ A Flat-Fee Proactive IT Support PlanA Flat-Fee Proactive IT Support Plan

• Mitigate Business RiskMitigate Business Risk▫ An effective Data Backup and Protection plan and An effective Data Backup and Protection plan and

processprocess▫ Business Continuity Planning in the event of DisasterBusiness Continuity Planning in the event of Disaster

And, you also need…And, you also need…

SAGECare Managed Services

Gain peace of mind with our blend of Gain peace of mind with our blend of managed technical support services managed technical support services specifically designed to allow you to focus on specifically designed to allow you to focus on running your business. running your business.

Our support services increase your staff’s Our support services increase your staff’s efficiencies and productivity while mitigating efficiencies and productivity while mitigating your business pain and risks for your business pain and risks for one low, one low, fixed monthly feefixed monthly fee without any surprises, without any surprises, hidden costs or the hassle and expense of hidden costs or the hassle and expense of hiring your own full time IT staff.hiring your own full time IT staff.

As your Trusted Advisor and CIO, we become your As your Trusted Advisor and CIO, we become your team of trained, certified professionals who quickly team of trained, certified professionals who quickly and effectively eliminate your IT problems and and effectively eliminate your IT problems and continually introduce you to new solutions aimed at continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and reducing your costs, improving your efficiencies and mitigating your business risks.mitigating your business risks.

How can we help YOU:

Professional IT Consulting Services for…Professional IT Consulting Services for…

Design Support Installation

… … Of your Computers and NetworkOf your Computers and Network

Cost(in 1000’s)

Time

8am 10am 11am 12pm 1pm9am 2pm 3pm 4pm

User arrives at the office

6am 7am

Escalates to Service Provider for help

SP arrives

SP runs diagnostics

Outage occurs$ 2

$ 4

$ 6

$ 8

$ 10

$ 12

$ 14

With internally managed IT Support

Cost

Time

8am 10am 11am 12pm 1pm9am 2pm 3pm 4pm6am 7am

SAGE detects outage

One incident handled by SAGE could pay for the entire year of a service contract

With SAGECare Managed Support

SAGE Preventative Maintenance

• Daily health checks (e.g. event log, disk Daily health checks (e.g. event log, disk space, cpu monitoring)space, cpu monitoring)

• Anti-virus updatesAnti-virus updates• Back-up verificationBack-up verification• Updates to address system security Updates to address system security

vulnerabilitiesvulnerabilities• Configuration managementConfiguration management• Virus detection, elimination and protectionVirus detection, elimination and protection• Consulting recommendationsConsulting recommendations

What SAGECare will do for YOU

• Maximize Business ContinuityMaximize Business Continuity• Maintain uptime at a predictable, monthly costMaintain uptime at a predictable, monthly cost• Provide your business strategic technical Provide your business strategic technical

insightsinsights• Secure your business from hackers or Secure your business from hackers or

disgruntled employees.disgruntled employees.• Gain a “Virtual IT” Department of Professionals Gain a “Virtual IT” Department of Professionals • Deliver Peace of mindDeliver Peace of mind• Allows you to run your Business, not your Allows you to run your Business, not your

networknetwork

Next Steps…

• Have SAGE Conduct a Business and Have SAGE Conduct a Business and Technology AssessmentTechnology Assessment

• We’ll Deliver Business and Technology We’ll Deliver Business and Technology Summary Report and RecommendationsSummary Report and Recommendations

• Implement RecommendationsImplement Recommendations

• Deliver a SAGECare Managed Support Deliver a SAGECare Managed Support PackagePackage

For More Information &

a FREE Consultation:

Jayme McRee, Business Consultant

jaymem@sagecomputer.com

(518) 458-9300