Mozilla Firefox Problems

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Basic Troubleshooting Of Firefox

ORestart Firefox

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Basic Troubleshooting Of Firefox

O Open the "File" menu, or Firefox Menu then select "Quit Firefox" (do not use the close button on the upper-right corner of the window). If Firefox continues to work improperly, repeat this step and restart your computer.

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OClear Firefox Cache

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O Many problems with loading web pages can be resolved by clearing Firefox's cookies and cache. Open the "Tools" menu, then select "Clear Private Data". Select the following items, then click "Clear Private Data Now": Download History

O CacheO Cookies

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OUse Firefox's Safe Mode

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O Sometimes add-ons for Firefox (extensions or themes) can cause problems. Safe Mode runs Firefox with your add-ons disabled. Follow these steps to start Safe Mode:

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Mozilla Firefox Problems

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OMake sure Firefox is closed (open the "File" menu, then select "Exit")

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O Click the Start button, open the All Programs list, and navigate to the Mozilla Firefox folder. Select "Mozilla Firefox (Safe Mode)".

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OWhen the Safe Mode dialog box appears, click "Continue in Safe Mode"

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OWhen the Safe Mode dialog box appears, click "Continue in Safe Mode"

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Mozilla Firefox Problems

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OReset Firefox Preferences

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OIncorrect settings can cause problems. You can restore Firefox's default settings by following these steps:

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O Close down Firefox completely (open the "File" menu, then select "Exit")

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OCall 1-800-609-6899

O Click the Start button, open the All Programs list, and navigate to the Mozilla Firefox folder. Select "Mozilla Firefox (Safe Mode)".

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OCall 1-800-609-6899

O When the Safe Mode dialog box appears, put a check mark by "Reset all user preferences to Firefox defaults" and "Reset toolbars and controls"

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Thank You

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