Partner DayMilano, 29 MaggioRoma, 31 Maggio

CA Infrastructure Management Solutions

Roma , 31 Maggio 2012

Dario Pattarini, Sr Consultant – Technical Sales

Partner Day

Infrastructure Management Ask Yourself…

CA Infrastructure Management Overview Copyright © 2012 CA Technologies. All rights reserved.

When someone complains that “the network is slow”, how do we knowwho’s using the network and what they’re doing?

What is our process for pinpointing a problem that is affecting users and how many people are typically involved?

How many infrastructure and operations management toolsdo we have in place (that you know about)?

How often do our Help Desk get callsbefore IT knows there is a problem?

What was the financial impact of network and systems downtimefor us this past year?

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CA Infrastructure Management

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Helps improve problem resolution time by 50% (IDC)

Helps improve efficiency and reduce costs

Intelligentperformance analytics

Proactively identify performance degradations and take corrective action before customers are impacted

Auto discovery & root cause analysis

Discover and monitor the availability & health of infrastructure assets and automatically adapt to changes

Advanced traffic analysis determines which applications are affecting infrastructure performance & improves capacity planning

Traffic analysis & predictive capacity planning

Helps reduce help desk calls by 40% (IDC)

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CA Infrastructure Management

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– Common themes• Multi-vendor,

multi-technology

• Cross-domain

• Scalable

• Best-of-breed

• Fast time-to-value

CA Infrastructure Management is designed to

provide VISIBILITY and CONTROL

into the performance and availability

of the service delivery infrastructure

and ALL of the traffic it delivers

– Focus areas• Model- based root cause analysis

• Proactive performance

• Infrastructure fault management

• Network flow analysis

• Capacity planning

• Pre-defined views & reports

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Network Fault Management(CA Spectrum IM)

Network Performances Management(CA eHealth PM - CA NetQoS NetVoyant)

Network Traffic Analysis(CA NetQoS ReporterAnalyzer)

Packets Capture(CA NetQoS Application Delivery Analysis)

Reconstruct data packets(CA NetQoS GigaStor)

VoIP Management(CA NetQoS Unified Communication Manager)

Network Monitoring phases

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Network Fault Management (CA Spectrum IM)

• Are my devices up and running? • What is my status ports?• Via SNMP

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Understand how the physical and virtual environments are

related

Visually distinguish physical and virtual

systems

Model-Based Root Cause Analysis

AutoDiscovery and visual topology of

physical & virtual infrastructure assets

Model-based event correlation, fault

isolation and root cause analysis

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Network Performance Management(CA eHealth PM – CA NetQoS NetVoyant)

• What are my devices performances?• And my bandwith consumption?• Via SNMP

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Helps to detect issues before users are impacted

Proactive Performance Through Intelligent Analytics

Is issue systemic, indicating a recurringvs. one-time incident?

Reduces unnecessary noise

Time Over Threshold

% U

tiliz

atio

n

Time

Time Window = 1 hour

Threshold75%

2:00 3:00 4:00 5:00

Threshold65%

Threshold45%

First Alarm

Time Window = 1 hour

Is performance unusual comparedto normal behavior?

Upper Threshold

Lower Threshold

Time Window = 1 hour

Time is Unacceptable = 15 min.

Baseline

Time

Promotes proactive IT management

Deviation From Normal

2:00 3:00 4:00 5:00

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Network Traffic Analysis(CA NetQoS ReporterAnalyzer)

• Who are my Top Talkers?• What kind of traffic is using my network?• Via Netflow/IP-FIX

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Helps optimize the

infrastructure for application

performance by gaining

visibility into ALL of the

applications, class of service,

hosts, and conversations

Helps solve performance

problems faster with real-time

identification of business and

non-business applications

their users

Network Flow Monitoring & Analysis

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Capacity Analysis and Planning

— Helps avoid unnecessary

WAN costs by right sizing

your network links

— Provides trending for future

network requirements by link

and application

— Helps solve performance

problems faster with real-

time identification of

business and non-business

applications their users

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Packets Capture(CA NetQoS Application Delivery Analysis)

• What are my Application performances?• What customers having performance issues?• Via packets sniffing

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Packets Capture

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CA NetQoS Application Delivery Analysisunderstanding the observed transaction

HTTP GET index.html (Data Request A)

Data Response A1

ACK Response A1

Data Response A2

ACK Response A2

HTTP GET nav.html (Data Request B)

Data Response B1

ACK Response B1

Data Response B2

ACK Response B2

No

Response

No

Response Data Response B1

Data Response B1

Server Response Time

Network Roundtrip Time

Retransmission Delay

Data Transfer Time

Total Transaction Time

SuperAgent Collector

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Reconstruct data packets(CA NetQoS GigaStor)

• What is the traffic behavior?• Can I replay customer transactions?• Via packets sniffing

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1. User reports problem

2. IT watches and waits for problem to happen again

3. Start packet capture

4. Analyze problem

5. Resolve issue

Before GigaStor

Old Approach to Network Issues

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1. User reports problem

2. IT watches and waits for problem to happen again

3. Start packet capture

4. Analyze problem

5. Resolve issue

Before GigaStor After GigaStor

New Approach to Network Issues

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Reconstruct data packets (CA-NetQoS GigaStor)

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VoIP Management (CA_NetQoS Unified CommunicationManager)

• What are my VoIP Calls performances?• What customers having performance issues?• Via packets sniffing

and Call Detail Record acquisition

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Performance Metrics by Location

Details per Call Leg

Enterprise User Experience

VoIP Management (CA_NetQoS Unified CommunicationManager)

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• E2E visibility

• Business Applications quality control

• Information correlation

• Efficiency

• Proactivity

• Rapid Root Cause Analysis

• Rapid resolution (MTTR

CA Infrastructure Management benefits

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Launch to domain managers for detailed troubleshooting and remediation

Prioritize based on service impact Identify impact to service

health

CA Infrastructure Management benefits

Partner DayMilano, 29 MaggioRoma, 31 Maggio

Grazie