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BYOD Revolution
Means ITSM
Evolution
Karen Ferris Macanta Consulting
@karen_ferris
Predic'ons 2016
2017
2018
2020
38% of companies expect to stop providing devices to workers Gartner
½ of employers will require their employees to supply their own devices Gartner
Over 70% of mobile professionals will conduct their work on personal devices Forrester
85% of companies will provide some sort of BYOD program Gartner
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Drivers Productivity risen by around 20% Staff satisfaction climbed by 15%
“Mailboxes are smaller, people are responding faster and employees say that they have better work-life balance. We’re a quicker, smarter and more efficient organisation” Gary Pettigrove, CIO
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Drivers
“Millennials don’t want to unplug from work on the weekends and after-hours like their older counterparts, and so they want technology that keeps up with this lifestyle.” CIO.com
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SERVICE STRATEGY
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Strategy Management for IT Services
Determine the organisations business goals, priorities, goals for future growth, employee enablement and technology innovation adoption
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Service Por8olio Management and Financial Management
Define
Analyse
Approve
Charter
Business Rela'onship Management and Demand Management
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BYOD Policy
Research of 3,200 employees between the ages of 21 and 32 (Gen Y demographic) revealed that more than half (51%) of the study's respondents stated that they would bypass any BYOD policy at work. Fortinet 2013
These workers were raised to consider access to information a right, not just a privilege.
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SERVICE DESIGN
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Design Coordination
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Service Catalogue Management
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Service Level Management
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Availability Management & Capacity Management
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IT Service Continuity Management
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Information Security Management
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Supplier Management
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SERVICE TRANSITION
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Transition Planning & Support and Change Management
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Service Asset & Configuration Management
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Release & Deployment Management
Service Validation and Testing
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Change Evaluation
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Knowledge Management
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SERVICE OPERATION
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Event Management & Incident Management
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Request Fulfilment & Problem Management
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Access Management
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Service Desk & Support
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CONTINUAL SERVICE IMPROVEMENT
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Seven-Step Improvement Process
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SUMMARY
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Email: [email protected] Website: www.macanta.com.au
www.karenferris.com Twitter: @karen_ferris Facebook: http://www.facebook.com/MacantaConsulting Mobile: +61 (0)425 728 498
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