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The University of Texas at Dallas utdallas.edu
BUSINESS PROCESS
in a
CREATIVE ENVIRONMENT
Jack PitneyProcess Analyst
Office of Information Technology
The University of Texas at Dallas
Before UTD, I was a Business Process Analyst at HP, and have worked in many IT functions across several different industries.
I have a Business degree from Baylor University, and enjoy travel and photography.
jackpitney.com
jackpitney.com
Giovanni
4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.
20 Things Only Highly Creative
People Would UnderstandKevin Kaiser
4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.
20 Things Only Highly Creative
People Would UnderstandKevin Kaiser
The University of Texas at Dallas utdallas.edu
9
PROJECTA unique endeavor with a beginning and an end undertaken to achieve a goal.
ON TIME, WITHIN SCOPE, and UNDER BUDGET
Sounds like: “Start to finish, make sure the XYZ Project gets done on time! We
can’t afford to lose money on this one because of missed deadlines and costly
redo’s because we didn’t build what the client wants!” (i.e., “get it done”)
PROCESSA repetitive collection of interrelated tasks aimed at achieving a certain goal.
REDUCE WASTE AND INCREASE EFFICIENCIES
Sounds like: “We deliver great products, but our clients continually complain about
our billing process…there are too many mistakes! Figure out how to create
accurate billing the FIRST TIME, for ALL CLIENTS!” (i.e., “do it right”)
“We document processes!”
ArchiMate? Zachman Framework?
Business Motivation Model (BMM)?
Business Process Model Notation (BPMN)?
ULM?SysML?
Entity Relationship Diagram (ERD)?
Data Flow Diagram (DFD)?
Event-Driven Process Chain (EPC)?
Workflow Diagram?
Process Flow Diagram (PFD)?
Specification and Description Language (SDL)?
Each of the following
statements are
100% accurate in
describing what
someone observes:
• An object of children’s love, depicted in stories and toys
• One of the worlds most powerful and reliable pieces of construction equipment
• A flashpoint for discussions on ethics
WHAT IS BEING DESCRIBED?
An object of children’s love, depicted in stories and toys
One of the worlds most powerful and reliable pieces of construction equipment
A flashpoint for discussions on ethics
DefinitionBusiness Process Improvement is the
systematic examination and improvement
of administrative processes.
• Effectiveness: Does it meet the
customer's needs?
• Efficiency: Does it minimize waste?
• Adaptability: Is it flexible in the face
of changing needs?
OBJECTIVES
The University of Texas at Dallas utdallas.edu
“The first rule of any technology used
in a business is that automation
applied to an efficient operation will
magnify the efficiency.
The second is that automation
applied to an inefficient operation will
magnify the inefficiency.”
- Bill Gates
Everything is a process, from making breakfast
for yourself in the morning to building the
space shuttle. In both cases, you follow a
series of actions or steps to bring about a
result.
WHAT IS A PROCESS?
The University of Texas at Dallas utdallas.edu
10 STEPSTO
BUSINESS PROCESS
IMPROVEMENT
1. Develop the Process Inventory
2. Establish the Foundation
3. Draw the Process Map
4. Estimate Time & Cost
5. Verify the Process Map
6. Apply Improvement Techniques
7. Create Internal Controls, Tools, & Metrics
8. Test & Rework
9. Implement the Change
10.Drive Continuous Improvement
Page, Susan (2010). The Power of Business Process Improvement
1. Develop the Process Inventory
2. Establish the Foundation
3. Draw the Process Map
4. Estimate Time & Cost
5. Verify the Process Map
6. Apply Improvement Techniques
7. Create Internal Controls, Tools, & Metrics
8. Test & Rework
9. Implement the Change
10.Drive Continuous Improvement
Page, Susan (2010). The Power of Business Process Improvement
The University of Texas at Dallas utdallas.edu
Process BEFORE Automation
• Note that automation should be towards
the END, because an efficient process
should drive the technology.
• Remember, we want to focus on
automating an efficient, not an inefficient,
process.
The University of Texas at Dallas utdallas.edu
EXERCISE
Draw a process flow depicting a
customer purchasing a coffee and/or
snack from the UTD Bookstore Coffee Shop.
The University of Texas at Dallas utdallas.edu
TAKE AWAY
No two people will create a flow exactly
the same. However, using drawing
standards can help us document
processes in a way that can be interpreted in a consistent way.
What is BPMN?Business Process Model and
Notation (BPMN) is the global
standard for business process
modeling and one of the most
important components of successful
Business-IT-Alignment.
A Business Process Diagram, using
BPMN:
• depicts a process flow
• the participants involved
• how they interact (hand-offs)
A simple flow in BPMN
This diagram shows a simple process triggered by someone
being hungry. They visit the Coffee Shop and order a snack.
They consume the snack and have their hunger satisfied.
Hunger noticed
Go to Coffee Shop
Order coffee/snack
Order prepared
Enjoy coffee/snack
Hunger satisfied
Cu
sto
me
rB
oo
ksto
re C
off
ee
Sh
op
Cas
hie
rB
aris
taC
hef
Order received
Order
Enter customer
order
Cu
sto
me
rB
oo
ksto
re C
off
ee
Sh
op
Cas
hie
rB
aris
taC
hef
Order received
Order
Enter customer
order
Calculate total
Process payment
Order receipt and charge
Cu
sto
me
rB
oo
ksto
re C
off
ee
Sh
op
Cas
hie
rB
aris
taC
hef
Order received
Order
Enter customer
order
Calculate total
Process payment
Order receipt and charge
Order type
Prepare beverage
Prepare tasty snack
beverage
Tasty snack
O
Cu
sto
me
rB
oo
ksto
re C
off
ee
Sh
op
Cas
hie
rB
aris
taC
hef
Order received
Order
Enter customer
order
Calculate total
Process payment
Order receipt and charge
Order type
Prepare beverage
Prepare tasty snack
beverage
Tasty snack
Deliver order
Order delivered
O
1. Story chosen2. Write interview questions3. Schedule interview4. Interview shot & critiqued5. Schedule main subject B-Roll (schedule
interview reshoot if needed)6. Shoot main subject B-Roll (and interview
reshoot)7. Rough edit outlined on paper
8. Begin Premiere timeline edit9. Outline generic B-Roll (plan to shoot it)10. Begin screening music11. Premiere edit at 50% (beginning and end
in place)12. Premiere edit at 75%13. Music final selections14. Premiere edit at 95%15. Edit 100% complete
Digitalandwise.com
ATEC 2326 - Computer Animation Processes (3 semester hours) From pre-production to production and post-production, there are a number of stages in creating 3D computer animation. This course introduces students to the field of 3D computer animation by providing an overview of a production pipeline and its inter-connected steps, such as storyboarding, character design, modeling, texturing, lighting, rigging, animating, rendering, sound recording, and editing. The major goal of this course is to assist students with finding an area of concentration within the field of 3D computer animation.
The University of Texas at Dallas utdallas.edu
“A rule of thumb is that a
lousy process will consume
ten times as many hours as
the work itself requires.”
- Bill Gates
QUESTIONS/COMMENTS