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Business CommunicationsCIS – SUNY Delhi Perspective

Clark Shah-NelsonCoordinator of Online Education,

SUNY Delhihttp://tinyurl.com/busi120

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Paper → Typewriters → Telegraph → Phone → Fax-> Email->

Now what?

wikis, ticketing systems, IM, widgets, chat, blogs, forums, podcasts, screencasts, social bookmarking, SMS textingRSS, Skype, Webinars, Twitter

Wikis: asynchronous: collaboration, discussion documentation, tutorials, planning:

Planning / Coordination

Training & Tutorials Documentation

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Helpdesk: ticketing software:

Reporting, tracking, solving issuesDocumentation of trends, resources, timeWorkflow

Users: report issues, communicate with technicians, get updates, track progress

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Instant Messaging and Widgets

why? Live, instant, immediate, human being, easier than phone menus

what? AIM, MSN, Yahoo, Gmail - built-in (Jabber),Meebo.com - web-based

Short quick messages / questions that don’t require email

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SMS Texting

less obtrusive than phone

good for noisy environments

more and more interfacing with computers (GoogleTalk,Voice Over IP, etc.)

Blogs: interactive, less formal publishing(copy machine vs. printing press)

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Videos:

PersonalScreencastsEasy to recordVideoblogsEasier to follow along with

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Discussion Forums

Asynchronous (Participate any time)Topic-oriented

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Social bookmarking:

share your linksannotate, tag, collaboratedel.icio.us (delicious.com)diigo.com

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RSS: Real Simple Syndication

Bringing the information to youRather than you going to the information

RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcastsWeather, news, blogs, radio shows, etc.

Netvibes.com

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Meetings and Conferences:

Travel costs: environment, time, business costs

Productive meetings can happen online

Chat, video, audio, whiteboardShare screen, links, record,Interface with telephone

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Free / Inexpensive Tools -

convenient, save money, enhance productivity

Audio calls, call phones, Video 1-1, chat, send files

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New Applications for New Business Needs:

What is on your computer screen? Show me…

Share mouse/keyboard control

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What you build it for is not necessarily how it will be used…

hair dryer -> for blowing up balloons

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What you build it for is not necessarily how it will be used…

hair dryer -> for blowing up balloons

Real-time updates

Doesn’t NEED to be mundane

Communication,CommunityCreative uses

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Thank you!

Clark Shah-Nelson, SUNY Delhi Coordinator of Online Educationwww.delhi.edu/online

Questions?