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Building a Digital Game Plan Presented by Samuel J. Smith Wednesday, March 3, 2010

Building a Digital Gameplan for Events

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This slide deck was presented at the European Meetings and Events Conference in Malaga, Spain on 1 March 2010. The Digital Gameplan is a strategic way of thinking about implementing technology in your events.

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Page 1: Building a Digital Gameplan for Events

Building a Digital Game Plan

Presented by Samuel J. Smith

Wednesday, March 3, 2010

Page 2: Building a Digital Gameplan for Events

2

Who is Sam Smith?

Wednesday, March 3, 2010

Page 3: Building a Digital Gameplan for Events

3

Who is Sam Smith?

Wednesday, March 3, 2010

Page 4: Building a Digital Gameplan for Events

4

Who is Sam Smith?

Wednesday, March 3, 2010

Page 5: Building a Digital Gameplan for Events

5

Who is Sam Smith?

Wednesday, March 3, 2010

Page 6: Building a Digital Gameplan for Events

6

Law of two feet

Wednesday, March 3, 2010

Page 7: Building a Digital Gameplan for Events

7

THE WAY THAT WE

COMMUNICATECOLLABORATE & SHARE

IS CHANGING

Wednesday, March 3, 2010

Page 8: Building a Digital Gameplan for Events

8

Wednesday, March 3, 2010

Page 9: Building a Digital Gameplan for Events

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Olden Days Today

Wednesday, March 3, 2010

Page 10: Building a Digital Gameplan for Events

9

Watch the News Read The News

Olden Days Today

Wednesday, March 3, 2010

Page 11: Building a Digital Gameplan for Events

9

Watch the News Read The News

Rate News Share the News Comment on News Upload Photos & Video Create The News

Olden Days Today

Wednesday, March 3, 2010

Page 12: Building a Digital Gameplan for Events

10

S O O N . Y O U R A T T E N D E E S W I L L D E M A N D SIMILAR EXPERIENCES F R O M Y O U R E V E N T S .

Wednesday, March 3, 2010

Page 13: Building a Digital Gameplan for Events

WORLDS ARE COLLIDING

FACE TO FACEMEETINGS

DIGITAL

11

Wednesday, March 3, 2010

Page 14: Building a Digital Gameplan for Events

WORLDS ARE COLLIDING

FACE TO FACEMEETINGS

DIGITAL

OPPORTUNITY

12

Wednesday, March 3, 2010

Page 15: Building a Digital Gameplan for Events

FACE TO FACEMEETINGS

DIGITAL

OPPORTUNITY

Extend Meetings Include More People Increase Interaction Leverage New Formats

13

Wednesday, March 3, 2010

Page 16: Building a Digital Gameplan for Events

EXTEND MEETINGS14

Wednesday, March 3, 2010

Page 17: Building a Digital Gameplan for Events

EXTEND MEETINGS14

Wednesday, March 3, 2010

Page 18: Building a Digital Gameplan for Events

EXTEND MEETINGS

WEBINARS

WEBCASTSBLOGS

SOCIALNETWORKS

VIRTUALEVENTS

PRESSRELEASE

THANK YOUEMAIL

WHITEPAPER

CASE STUDY SALES MEETING VIDEO

14

Wednesday, March 3, 2010

Page 19: Building a Digital Gameplan for Events

INCLUDE MORE PEOPLE15

Wednesday, March 3, 2010

Page 20: Building a Digital Gameplan for Events

INCLUDE MORE PEOPLE15

Wednesday, March 3, 2010

Page 21: Building a Digital Gameplan for Events

INCREASE INTERACTION16

Wednesday, March 3, 2010

Page 22: Building a Digital Gameplan for Events

INCREASE INTERACTION16

Wednesday, March 3, 2010

Page 23: Building a Digital Gameplan for Events

INCREASE INTERACTION16

Wednesday, March 3, 2010

Page 24: Building a Digital Gameplan for Events

INCREASE INTERACTION16

Wednesday, March 3, 2010

Page 25: Building a Digital Gameplan for Events

LEVERAGE NEW FORMATS

TELEPRESENCE

VIRTUAL

VIRTUAL WORLD

17

Wednesday, March 3, 2010

Page 26: Building a Digital Gameplan for Events

FACE TO FACEMEETINGS

DIGITAL

OPPORTUNITY

Extend Meetings Include More People Increase Interaction Leverage New Formats

18

Wednesday, March 3, 2010

Page 27: Building a Digital Gameplan for Events

19

SHORT DISCUSSION

1) HOW WOULD YOU RATE YOUR COMFORT LEVEL WITH DIGITAL TECHNOLOGY?

2) WHAT CONCERNS DO YOU HAVE ABOUT IMPLEMENTING DIGITAL TECHNOLOGY?

Wednesday, March 3, 2010

Page 28: Building a Digital Gameplan for Events

BUILDING A DIGITAL GAMEPLANTHREE STEP PROCESS

ESTABLISH OBJECTIVES ASSESS AUDIENCE MAP NEEDS TORESOURCES & TOOLS

20

Wednesday, March 3, 2010

Page 29: Building a Digital Gameplan for Events

BUILDING A DIGITAL GAMEPLANTHREE STEP PROCESS

ESTABLISH OBJECTIVES ASSESS AUDIENCE MAP NEEDS TORESOURCES & TOOLS

21

Wednesday, March 3, 2010

Page 30: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

22

Wednesday, March 3, 2010

Page 31: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

22

Wednesday, March 3, 2010

Page 32: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

23

Wednesday, March 3, 2010

Page 33: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

23

Wednesday, March 3, 2010

Page 34: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

24

Wednesday, March 3, 2010

Page 35: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

24

Wednesday, March 3, 2010

Page 36: Building a Digital Gameplan for Events

BUILDING A DIGITAL GAMEPLANTHREE STEP PROCESS

ESTABLISH OBJECTIVES ASSESS AUDIENCE MAP NEEDS TORESOURCES & TOOLS

25

Wednesday, March 3, 2010

Page 37: Building a Digital Gameplan for Events

GROUNDSWELLSOCIAL TECHNOGRAPH LADDER

26

Wednesday, March 3, 2010

Page 38: Building a Digital Gameplan for Events

Source: @kellyagraham, Virtual Edge Summit 2010

CISCOAUDIENCE TECHNOGRAPHS

27

Wednesday, March 3, 2010

Page 39: Building a Digital Gameplan for Events

TOOLS OF ENGAGEMENTHOW WILL ATTENDEES CONNECT?

PURPOSE BUILT DEVICES MOBILE PHONES LAPTOP, KIOSKS & OTHER DEVICES

28

Wednesday, March 3, 2010

Page 40: Building a Digital Gameplan for Events

29

ATTENDEES

COULDN’T ORDIDN’T ATTEND

DON’T KNOW YOU

GREATER EVENT COMMUNITYHOW WILL YOU REACH THEM?

Wednesday, March 3, 2010

Page 41: Building a Digital Gameplan for Events

SHARABLE CONTENTHOW WILL YOU SPREAD CONTENT?

PRESENTATIONWHITE PAPER

VIDEOCASE STUDY

TRENDSCHALLENGESDISCUSSION

KEY SUMMARY

30

Wednesday, March 3, 2010

Page 42: Building a Digital Gameplan for Events

1. Face-2-Face

SHARABLE CONTENTHOW WILL YOU SPREAD CONTENT?

31

Wednesday, March 3, 2010

Page 43: Building a Digital Gameplan for Events

1. Face-2-Face

2. Virtual Element

SHARABLE CONTENTHOW WILL YOU SPREAD CONTENT?

32

Wednesday, March 3, 2010

Page 44: Building a Digital Gameplan for Events

1. Face-2-Face

2. Virtual Element

3. Twitter

SHARABLE CONTENTHOW WILL YOU SPREAD CONTENT?

33

Wednesday, March 3, 2010

Page 45: Building a Digital Gameplan for Events

BUILDING A DIGITAL GAMEPLANTHREE STEP PROCESS

ESTABLISH OBJECTIVES ASSESS AUDIENCE MAP NEEDS TORESOURCES & TOOLS

34

Wednesday, March 3, 2010

Page 46: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

35

Wednesday, March 3, 2010

Page 47: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

35

Wednesday, March 3, 2010

Page 48: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

36

Wednesday, March 3, 2010

Page 49: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

36

Wednesday, March 3, 2010

Page 50: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

37

Wednesday, March 3, 2010

Page 51: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

37

Wednesday, March 3, 2010

Page 52: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

38

Wednesday, March 3, 2010

Page 53: Building a Digital Gameplan for Events

MAPPING NEEDS TO TECHWHERE CAN DIGITAL TECH HELP?

Source: @samueljsmith

How do I want Digital Technology to help my event? Content Delivery / Networking & Community Building / Learning / Interaction & Collaboration / User Generated Content / Administrative Updates or Notes / Communication / Promotion

Which Attendee segment is the target? Sponsors? Exhibitors? Speakers? Standard Attendees? Virtual Attendees? Members? Non Members? Other? Attendees in a specific session?

When do I want to use Digital Technology?

> When during Event Lifecycle? Before / During / After / During (but Virtual)

> If During the event - when Plenary Session / Coffee Break / Lunch / Specific Session / Dinner / Other

Event Parameters:

What Privacy Level is this Event? Public / Private / Semi-Private

What constraints do I need to work around? Corporate Intranet? Venue Wifi? Multiple Sites?

What resources are at my disposal? Event Staff / IT Staff / Production Company / Financial Budget / All of the Above

Which tools are available to me? Social Media Tools / Crowdsourcing Applications / iphone applications / Virtual Events Technology / Communication Systems / Collaboration Technology

38

Wednesday, March 3, 2010

Page 54: Building a Digital Gameplan for Events

39

EXAMPLES OF DIGITAL TECHEVENT CAMP NYC FEB 2010

BUFFALO HATS DINNER BLOGGERS

Wednesday, March 3, 2010

Page 55: Building a Digital Gameplan for Events

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EVENT EXAMPLESLIKEMINDS

Wednesday, March 3, 2010

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EVENT EXAMPLES#UNTECH10

CONFERENCE COMMUNITY SPEAKERS -LIVE & VIRTUAL USTREAM VIA IPHONE

Wednesday, March 3, 2010

Page 57: Building a Digital Gameplan for Events

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SUMMARIZE THISWHAT ARE YOUR TOP 3 TAKEAWAYS?

Wednesday, March 3, 2010

Page 58: Building a Digital Gameplan for Events

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MORE INFORMATIONINTERACTIVE MEETING TECHNOLOGY BLOG

Wednesday, March 3, 2010

Page 59: Building a Digital Gameplan for Events

© Shockfish SA 2007

44

Please take 2 min now to fill your

feedback survey!

Wednesday, March 3, 2010

Page 60: Building a Digital Gameplan for Events

© Shockfish SA 2007

44

Please take 2 min now to fill your

From the main menu select Messaging

Select Inbox and open the survey

Make your selection for each of the questions

Select “submit” at the bottom of the survey and push OK.

feedback survey!

Wednesday, March 3, 2010