Amr YounisPractice Head, BSM

Today’s Agenda

• HP BTO Business Perspective• Break• Business Service Automation• Business Service Management• Ejada Capability• ITSM• Break• Demo – if time allows• Raffle for iPAD• Lunch

Agenda

• Introduction to Ejada• What is ISM\BSM in Ejada • BSM Blueprint• References

Geographical Coverage

Head Office

Branches

Channels

With our Head Office in Riyadh we are operating out of branches in Jeddah, Al Khobar, Amman, Cairo, Alexandria, and Dubai; we have plans to open new offices in Abo Dhabi, Qatar and Kuwait, while expanding our reach through Channel Partners in Lebanon, Yemen and Oman.

About Ejada

Gen

eral Bu

siness

Go

ve

rn

me

nt

Oil, G

as &

Petrochem

icals

Banking &

Finance

Telecomm

unications

I n d u s t r y S p e c i f i c S o l u t i o n s

Business Infrastructure

Customer Management

Project Management/Professional Services / Application Development P

roje

ct M

anag

emen

t/Pro

fess

iona

l Ser

vice

s/

App

licat

ion

Dev

elop

men

tP

roject Managem

ent/Professional S

ervices/

Application D

evelopment

Team“Over 700 Professionals”

MARKET RECOGNITION MARKET SHARE/RANKING2005 - 2009

INTRODUCTION- ISM OVERVIEW

ISM

BSM

Security

SystemsStorage

Support Center

Business Service Management Blueprint

Strategy & Governance

ServiceHealth(BSM) Service

AutomationBSA

ServiceManagement

ITSMQuality

ManagementRequirements Management

Version Management

Intelligent Notification

System

CMS & CMDB

Compliance – Governance – ITIL – ISO 20000

Professional Services

Intelligent Service Orchestration

BSM BLUEPRINT

Strategy & Governance• Project Portfolio Management

• IT Financial Management• Time Management• Demand Management• Project & Program Management

• SAO

Application Lifecycle Management• HP Software for Agile Software Deployment• Functional Testing• Performance Testing• Security Testing• Request Management• Version Management

Service Health Management• Business Transaction Management• Application Performance Management• HP Software for Oracle Applications• HP Software for SAP Environment• Network Management• Physical & Virtual Converged Device

Management

IT Service Management• Consolidated Service Desk• Service Catalog• Knowledge Management• Change Management• SLM• Release Management• Asset Management• Service Analytics

Why Ejada BSM?

More than 10 years of experience in the field

More than 30 resident consultants in Saudi Arabia

+Worldwide network with special service providers

Local support center

Wide experience in BSM field in the Middle East,

with more than 30 successful engagements.

Partnering with major technology providers

Assess

Design

Implement

Monitor Educate

Ejada BSM Major Customers

Finance

Telco

Healthcare

Private

Oil, Gas & Petrochemicals

Education

Government

Saudi Royal Navy

Saudi Customs

HP BTO ReferencesCustomer Name Details

ARAMCO السعوديه أرامكو Event, Network, Systems, Applications & Storage Management + Reporting & Several Integrations

Capital Market Authority سوق هيئةالمال

Event, Network, Systems, Application Management as phase I + [1,350,000] Reporting, Service Desk & Client Management as Phase II

Saudi Customs السعوديه Service Desk & Servers Management الجمارك

Saudi Royal Navy الملكيه البحريهالسعودبه

Service Desk

Imam University اإلمام Service Desk جامعة

Naif University نايف األمير جامعةاألمنيه

Service Desk

General Authority for Civil Aviation المدنى الطيران هيئة

Service Desk, Change Management, SLM, Network, Servers & Applications Management + Reporting & Several Integrations

Riyad Bank الرياض Client Management, Web Applications Security Testing & Alert Management بنك

National Commercial Bank البنكالتجارى األهلى

Network Automation

Jeddah Municipality جده Server & Network Automation, Server & Network Management أمانه

King Abdullah University جامعةللعلوم الله عبد الملك

Service Desk

Inma Bank اإلنماء Software Testing بنك

Thank you