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Analysis ASP.NET bpr Business Development business process
re-engineering C# change management Civil Communications Community
Building Continuity of Operations Cyber Cryptography IT Data Analysis Defense DHS
Diversity Economic & Business Analysis Editing Energy Enterprise
Architecture event management Enterprise 2.0 Facilitation Financial
Management Health Homeland Security & Law Enforcement Green
Gov2.0 Homeland Security Strategy & Operations HTML
Information Assurance Infrastructure Management IT Strategy Java JavaScript Knowledge Management Marketing mentoring mobile
Modeling, Simulation, Wargaming & Analysis .NET Oracle
Organization and Strategy Performance Management Partnership
PMPManagement project management Professional Policy Process
Improvement Program Services requirements analysis Remote Delivery
Requirement Analysis RFID Risk Management Risk Mitigation
Security SharePoint SOA Software Development Software
Engineering Standards SQL SQL Server Strategic Communications Strategic Planning Systems Engineering Technology Injection
Testing & Evaluation TLC Training Transformation Life Cycle
Transportation Validation Verification Web 2.0 wireless Wargaming
http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs
Collaboration drivers
25,000 employees
5,000 new hires this year
55%+ On client sites, many on day 1
Geographically dispersed offices
Outlook defacto collaboration tool
Need easy access to relevant
information
KOL
Web
Wo
rks
Live
Lin
k
iSh
are
Hel
lo
Hel
lo o
n 2
01
0
1999 2011
Our Knowledge Management Progression
We started with SharePoint 2003
• Project, team, organizational focus
• Consolidated Systems
• One-stop-shop
• Authoritative
• Metadata & Taxonomies
• Access Controlled
• Accessible vs. Discoverable
Our Challenges & Lessons
Learned
• Search didn’t work
• Outlook was still easier
• Didn’t provide for open
collaboration
• Redundant information
silos
• Focus on systems not
people
• There are a number of
existing one-stop-
shops
Learning the hard way - laverrue http://www.flickr.com/photos/23912576@N05/3289897472/
Napkin to login
Online in under six months
with a wiki, blogs, profiles,
SSO, and SSL VPN access
Weekly agile build process
where user feedback was
vetted and integrated
Sharepoint, Open source,
COTS, and custom PHP tied to
HRIS and LDAP data
Hello
• No single solution
• Open Source COTS & Custom
PHP
• Aggregated content
• Targeted the individual users
• Focused on tacit knowledge
• Integrated with existing systems
• Open with full attribution
• Tagging and linking allow users to
aggregate data
• Online in under six months
• Adoption strategy is key 85%
• Integrated search across
multiple knowledge stores
• Provided Enterprise Search
Portal to help find documents
people, communities and
other resources
• Staff Availability Tool, ADOCs,
and other search driven
applications
• Focus on people and
communities
Evolution the Ride - Kevin Dooley http://www.flickr.com/photos/pagedooley/1856663523/
Tying it all together … FAST
… FAST provides a single platform for employees to find people
and information to meet their business needs
Tech choices
Aggregate data from existing sources
Look for flexible fast moving tools that can
change over time. The platform should “live
and breathe”.
Focus on the user in all development
decisions. Consider adoption & usability first.
Listen to users. Stay open to emergence
and flexible enough to change course.
One size does not fit all
Our approach is a methodology, not a
technology implementation plan http://www.flickr.com/photos/booleansplit/2376359338/ - Robert S. Donovan
Changing our ways
Change management strategy was vital to
“learn to work together differently”
Viral plays a part and needs an organized
push
Plan for education – the tools are easy,
but the concepts are new to many
Define internal social strategies
Demonstrate value fast
Involve core support allies: M&C, L&D, IS,
HR, and Legal
http://www.flickr.com/photos/kiwinz/3386588455/ - kiwinz
What works
Active and visible executive support.
More than messaging, business use.
Market as an ongoing campaign well
beyond launch
Help your champions support your goals
Be a visible participant
Elevate tactical business uses
Change management plan must
be agile
Incorporate metrics early
http://www.flickr.com/photos/rhettmaxwell/2724591849/ - @rhettmaxwell
http://www.flickr.com/photos/wwworks/1384952210/ - woodleywonderworks
Adoption 101
“How will this help me do my job better?”
Identify goals early and help build tactical
strategies
Manage the community visibly, openly
Tap into existing communities
Create examples and show them how it’s
done
7 Days
10,000 Connections
http://www.flickr.com/photos/pinksherbet/3107090883/ - D Sharon Pruitt
http://www.flickr.com/photos/28326381@N02/3469273508/ - byrne7214
So, let’s take a look.
Walton Smith
@walton3
703.902.4165
Chris Casey
202-309-1872
Deborah Swedberg
703-377-9070
www.boozallen.com
