A well-educated workforce provides for reliable and economical operation. Qualifi ed personnel safeguard the availability and economic effi ciency of plants in the long term. The Loesche Training Centre uses the principle of integrated learning (the Blended Learning Concept) with the aid of the latest learning methods and media. Loesche combines online training courses with traditional attended teaching in order to consolidate the knowledge transferred in the best manner possible and with lasting eff ect. The combination of classroom training and eLearning has already successfully established itself in the advanced vocational training of Loesche personnel and is now also used for customer training.
- 1.TRAINING CONCEPTSTheodora Bruns & Dr Regina Krammer LOESCHE Gmbh Blended Learning Concept at Loesche A well-educated workforce provides for reliable and economical operation. Qualified personnel safeguard the availability and economic efficiency of plants in the long term. The Loesche Training Centre uses the principle of integrated learning (the Blended Learning Concept) with the aid of the latest learning methods and media. Loesche combines online training courses with traditional attended teaching in order to consolidate the knowledge transferred in the best manner possible and with lasting effect. The combination of classroom training and eLearning has already successfully established itself in the advanced vocational training of Loesche personnel and is now also used for customer training. Nowadays, changes in society, working life, andtechnical developments happen in a rapid way. Whoever wants to keep up with this development, has in the learning process, while also considering individual requirements and living circumstances of the trainees? to train himself regularly. In Loesches case, this trendTo find a solution for these questions, Loesche de- towards self-education has happened in parallel withcided to start up a centralised Training Centre, based very fast growth of the company within the last years.in Dsseldorf, Germany, which was launched in spring An increasing number of new Loesche employees 2008. This article gives a short overview on the devel- worldwide as well as all the experienced staff need toopment of the most suitable training resource for both be trained regularly. Additionally, customers requestemployees and customers of Loesche worldwide. for regular training on different levels and topics areBelow: The faces behind theLoesche Training Centre (fromincreasing. Therefore, a Loesche specialist team had to The Loesche Training Centreleft to right): Regina Krammer find appropriate solutions for the following questions: The Training Centre is an integral part of customer(eLearning author/adminis- How can Loesche guarantee a stable and high-service at Loesche in Germany. It offers full service totrator), Theodora Bruns (head quality knowledge transfer to all of its employeesinternal clients (such as the human resources depart-of Training Centre), Sven vonSchmid (technical writer), and customers worldwide?ment and subsidiaries of the Loesche Group) as wellSilke Keshta (technical How can Loesche train its staff and all customers as external clients (worldwide customers) in providingwriter), and Rainer Sandtner to keep them up-to-date?qualified training courses and training material.(technical trainer). How can Loesche guarantee a sufficient flexibilityThe enormous amount of Loesche know-how is collected, adapted and implemented in a database. The database enables central administration, periodic updating and provision of this know-how from one source. Out of this collected information, the Training Centre defines and prepares learning content for inter- nal and external training, in cooperation with experts as well as external consultants. A young, innovative team of editors, eLearning authors and technical trainers drafts and creates train-Loesche supplies dry-grinding plants for the cement, mineral, pulverised coal injection (PCI) and power generation industries, incineration systems for decontamination, and thermal plantsfor cement factories. Loesche is an independent and family-owned company with more than 650 employees in more than 20 countries.22globalcementglobalcementMAGAZINE March 2010
2. TRAINING CONCEPTSLeft: One result of aunder the supervision and support of the trainerbenchmarking study: Loescheinside and outside of the classroom. A blended belongs to the majoritylearning approach combines face-to-face trainingof companies (7 out of 16with computer-mediated instruction. companies), who produce61-100% of their eLearningNo datacontent internally. (from:Classroom/personal trainingBenchmarking zum Thema In the framework of blended learning, the Loesche eLearning, by Eva Schleinzer, Training Centre relies on three main pillars of edu- Hansgrohe AG, Germany.) cation, which are combined with each other. First of all, there is the synchronous educational method, the well-established classroom training: an engineering and eLearning courses, documents and manuals in with long-time experience as a Loesche commission-accordance with the latest media-didactic principles, ing supervisor is tasked with the training of learners intailored to the needs and requirements of the learners. vertical roller mill technology, as well as with the train-Technical writers ensure that the contents of the ing of experienced process engineers and maintenancecourse and manuals are appropriate, correct and legal,personnel. The trainer is well versed in Loesche tech-to achieve the highest possible benefit for users and nology, Loesche customers and worldwide workinglearners. Knowledge is provided by using the advan- conditions. Therefore, he is able to impart first-handtages of newest media, e.g. CSCL (computer supported knowledge.cooperative learning, e.g. web forums) and eLearning.eLearning/web based trainingThe blended learning conceptAs a second tool if a fast and stable internet connec-When communicating information about Loeschetion is provided the learner can use the online versiontechnology, the Training Centre uses the principle of of Loesches training portfolio, the so-called eLearning,integrated learning - the blended learning concept -which is a web-based training (WBT). A personalisedwith the aid of the latest learning methods and media.login name and a password ensures data integrity andWe combine online training courses, which are not security for every single eLearning user. eLearning of-tied to a specific time andfers complete self-determinationplace, with traditional at- for each learner, online controltended teaching in orderof the learning status for bothLeft: The concept of blendedto consolidate the knowl-the learner and the trainer, and learning.edge imparted in the beststandardised learning contentsmanner possible and with with continuous evaluation. Below: Rainer Sandtnerlasting effect.In June 2009, the Loesche(left), Loesches technicalThe combination of eLearning project took part intrainer, with his learnersattended teaching anda benchmarking analysis (see during an onsite training at Hercules plant, South Africa.eLearning has already suc- figure above) which focused oncessfully established itself the use of eLearning in Germanin the advanced vocationaltraining of Loesche per-sonnel and is now also usedfor customer training. Furtherdigital training methods (pro-grams for process simulations) arealready being created. Continuousexpansion of the training package- in terms of content and teachingmethods - will ensure that the cus-tomers receive targeted advancedvocational training.In general, blended learningmeans combining different teach-ing methods, techniques andresources and applying them inan interactively meaningful en-vironment to create an optimumtraining program for a specificaudience. Learners should haveeasy access to different learningresources in order to apply theknowledge and skills they learn globalcement globalcementMAGAZINE March 201023 3. TRAINING CONCEPTS middle-sized businesses. The study shows clearly, that new employees will be introduced to their working en- - at all points the Loesche eLearning platform is in vironment and necessary programmes in a sustainable line with the current trend of computer based training and careful way. Additionally, numerous internal and and web learning.external classroom training sessions are offered.In summer 2008, after an extensive implementation Computer based training/offline learning phase, the Training Centre introduced eLearning suc- As a third possibility, the student can learn offline, for cessfully to all Loesche employees. This was carried out example at a job site, if no stable internet connection is in agreement with the human resources department, to possible. This offline solution is called computer-based make sure that both Loesche employees in Dsseldorf training (CBT) and consists of CDs, DVDs, manualsand all employees in the subsidiaries can be trained and/or simulations. Thnaks to a special offline tool independent of time and location, in addition to class- called Learnbase, the Training Centre is able to offer room training. Today, 620 Loesche employees all overthe world are registered for Loesche eLearning. Web-based trainingComputer-based trainingPersonal training Since the Training Centre has technical writers andeLearning authors, who are able to design extensive Independent (time Independent (time and location)Dependent on trainer, training documentation as well as eLearning courses and location) and and asynchronous synchronous trainingin-house, fast and efficient creation of the very first asynchronous eLearning seminars was possible. These courses con-tain not only training on Loesche technology, but also Internet access No internet access requiredAppointments required on acute and current topics such as measures in case required of a potential worldwide pandemic (such as swine flu)and health & safety at plant sites. Due to the world- Automatic updates Automatic updates not possible,Direct feedback ofwide presence of Loesche, all eLearning courses are possibleunless Learnbase is used trainer produced in English. Online control of No direct learning status, unlessTrainer gets an impres- Case study - Loesches worldwide learning status, visibleLearnbase is usedsion of progress andexternal users for learner and trainerlearning status Generally, the customers site personnel are instructedon practical topics by Loesche supervision engineers Direct connection No direct connection between Permanent exchangeduring the installation and commissioning phase. between TrainingTraining Centre and learnerbetween trainer and According to the specific requirements, this practical Centre and learner learner know-how can be improved and deepened by addi- possible tional theoretical classroom training.To face the increasing demand for intensive in-struction for field personnel, the Training Centre has an automatic learning status transfer and an auto- successfully started carrying out additional extended mated update of all eLearning contents, every time the training courses for customer field personnel since learner enters the online eLearning platform.early 2009.The differences between the different tools inThe education is always a combination of classroom blended learning are shown in the table below: training and plant visits and is executed by a techni-cal trainer. The training takes place either directly at Case study - Loesches internal usersthe customers plant site or at the Loesche headquar- Loesche trains its employees regularly. During the fa- ters in Dsseldorf. Currently, we mainly cover the miliarisation phase, colleagues or mentors ensure that demand for training on the subjects of maintenanceRight: Locations whereLoesche classroom trainingsessions took place in 2009.24globalcementglobalcementMAGAZINE March 2010 4. TRAINING CONCEPTSand process/operation. In particular, the maintenance Cement, Czech Republic, wanted to thank for profes-personnel will be instructed in preventive and correc-sionally performed staff training provided by Loeschetive maintenance. All know-how which is presented infrom 31 August to 3 September 2009. The trainingclassroom training will be repeated and demonstratedcourse in an area of maintenance and operation of thein practice in the course of the plant visits.vertical roller mill was perfectly prepared and fullyAll training is adapted to customer requirementsprofessionally managed. The staff has been trained inand will be summarised in the extensive trainingall important areas necessary for proper mill operationdocumentation. On request, an assessment test for all and maintenance. The fact that the training courselearners can be implemented at the end of the train-took place on site also helped to improve practice anding. In this way, a potential lack of understanding can skills of our staff. I highly recommend the trainingbe revealed, discussed and cleared immediately with program as a significant contribution for improvementthe trainer. Our experiences so far have shown that of the staff qualification in area of operation and main-classroom training mainly enhances communicationtenance of Loesches vertical roller mills.between the learners. Previous attendees of Loeschetraining sessions were enthusiastic about the possibility Summary and outlookof addressing actual issues and problems face-to-face To improve the adjustment of training to the respectivewith the trainer. target audience and to act independently of time andMr Rajasekar from Aditya Birla Cement, India, location, in January 2010 the Training Centre started tosummarised the two-weeks training, which took offer the blended learning concept to all its worldwideplace in November 2009 at Aditya, as follows: Thecustomers. The experiences that were already gainedprogrammes were well appreciated by the 65 training with the internal use of eLearning and web forumsparticipants. Classroom training along with field dem-have flowed into the implementation of web-basedonstration was the essence of the training module. Thetraining for customers. Our records show that themaintenance aspects were covered in detail during the blended learning concept is accepted only if sufficienttraining. The supporting training material, visuals and information is provided and a contact person (such asdrawings were excellent and easy to understand. Based an administrator, tutor or trainer) is available duringon feedback from the Aditya Birla Group, Loesche will the entire training time. A more precise determina-include a computer-based simulation of process pa-tion of the learning demand and a stronger interactionrameters in the future training programmes planned. between the target group and the trainer/tutor enables Below: A typical trainingcycle including all differentOverall, the training program met the objectives andan optimum, target-oriented and above all sustainable tools and media types tocan be considered as success.knowledge transfer.guarantee a sustainableMr Zbynek Masek, senior project engineer at If you have any questions, please contact the au- knowledge transfer.HTC Project Engineering Services, Ceskomoravsk thors via firstname.lastname@example.orgMAGAZINE March 201025