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Arad Group
Challenge
• Reduce water loss, cut costs, and gain water consumption insight using analytics technology
Solution
• IBM’s analytics algorithms and Arad's Dailog3G and City-Mind software helps identify abnormal water consumption, leak/water waste, and optimized customer interactions.
Benefits
• Reduced false alerts dramatically which decreased unnecessary technician visits
• Water loss reduction saves money and yields proven return on investment
• Email or SMS alerts when a leak is detected, reduces customer service calls
• Faster leak detection cuts water waste and results in better conservation
• Future predictive algorithms expected to help manage resources (i.e. tank levels, pressure, and pump scheduling.)
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ASTRON
Challenge
• Develop a resource- and energy-efficient way for astronomers to analyze unprecedented amounts of unstructured data and gain insight into major astronomical questions
Solution
• A streaming analytics platform running on energy-efficient exascale supercomputing technology.
Benefits
• Accelerates identification of relevant images and data by approximately 99 percent making info. available to astronomers in minutes vs. days
• Streaming analytics platform facilitates daily analysis of over one exabyte of data; twice the amount generated by daily Internet traffic
• Integrates data from 3,000+ dishes and antennas
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Wimbledon Championships
Challenge
• Expand the tournament’s appeal by enhancing the experience for tennis fans with rich, engaging content in real time through social media.
Solution
• IBM analytics capabilities delivered analysis and insights direct to viewers via mobile, TV and web, combining detailed match data with sentiment analysis for the first time.
Benefits
• Gathers large volumes of data in real time (i.e. on-court sensors & scorers, off-court analysts, global social media users)
• Integrates and enriches multiple sources of structured and unstructured data & distributes info. to analytical tools, web sites, mobile apps and TV
• Real-time match analysis reveals winning play patterns; cloud infrastructure predicts demand and automatically adjust resources to match
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C Spire Wireless
Challenge
• Help account reps craft personalized offers and avoid client dissatisfaction.
Solution
• Predictive models examine customer behavior to determine optimal service mix and reduce churn.
Benefits• Enhances customer satisfaction levels, improving the
effectiveness of retention campaigns by 50 percent.
• Boosts cross-selling and up-selling, with sales of select accessories rising by 270 percent.
• Offers fine-grained control over the customer experience, increasing the effectiveness of marketing campaigns.
• Embedded insights empowered reps to optimize customer interactions
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Catalonia Dept of Health
Challenge• Enable physicians, nurses, and social workers
to collaboratively approach chronic disease and increase patient outcomes
Solution
• The new care coordination program delivers an integrated view of patient data
Benefits
• Gain a 360 degree view of each individual, which helps clinicians create care plans tailored to each individual’s needs.
• Reduction in ER visits, hospital readmissions, and program costs.
• Care plans assembled in hours rather than months.
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Consolidated Communications Holdings
Challenge
• Proactively detect unusual network behavior in near real time in order to prevent operational issues before they occur
Solution
• IBM® SmartCloud® Analytics software which uses IBM InfoSphere® Streams software to quickly ingest, analyze and correlate tens of thousands of network metrics every five minutes.
Benefits
• USD 300,000 projected annual cost avoidance
• 100 percent detection of major incidents that occurred
• Advanced warning of problems, far earlier than traditional methods
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City of Toulouse
Challenge
• Find new ways to capture its citizens concerns and use analytics to identify and prioritize urgent issues as well as understand how messages are resonating
Solution
• A social data analytics solution to analyze citizens’ needs posted on public social media, taking into account factors including context, content and sentiment.
Benefits
• Collected and analyzed more than 1.6 million comments enabling the city to identify issues with precision.
• Accelerated its average response time to road-maintenance issues by 93 percent, from 15 days to 1 day.
• Able to identify and address residents’ misconceptions and concerns and gain support of a revitalization project.
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Denihan Hospitality Group
Challenge
• Extract insightful information that allows smart, calculated risks to be taken from improving the guest experience and customizing marketing campaigns to boosting productivity
Solution
• Analytics technology applied to Big Data, allows massive amounts of information to be sifted through to understand why customers choose their hotels and decide to return.
Benefits
• Productivity savings of 40 percent
• Analytics delivers a 300 percent return on investment
• Predictive analytics maximizes overall profitability
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Challenge
• Reduce the amount of violent crime in a two square mile region of the city
Solution
• Uses historical data to create an intelligent database to establish relationships across people, places and other entities
Benefits
• Reduced the amount of crime in a two square mile region by more than 50 percent during a 4 year span
• Able to identify layers of crime, individuals involved in crime, and gang activity
• Able to solve crimes faster and stop urban flight
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Durham NC Police Department
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Shiseido Korea Co., Ltd.
Challenge
• Develop a more targeted approach to marketing leading to increased revenue through cross-sales and up-sales
Solution
• Use behavioral analytics, propensity models and segmentation to predict consumer purchases
Benefits
• 70 percent faster reporting delivers a comprehensive view of consumer behavior and sales performance
• 92 percent reduction in time spent creating direct mail target lists
• 94 percent shorter inventory reordering process leading to better demand fulfillment
• Analysis of customer data uncovers patterns of new insights helping predict trends and demand
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Honda
Challenge
• Improve product quality while minimizing money and time by conducting real-time predictive maintenance
Solution
• Using SPSS software, Honda is able to employ an IBM predictive maintenance and quality solution that leverages powerful analytics and data integration
Benefits
• Provides real-time predictive maintenance so that data streamed directly from the vehicle can be analyzed for performance
• Able to analyze and predict warranty issues which will help prevent future related problems
• Improved asset productivity and process quality
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Fluid, Inc.
Challenge
• Drive conversion, customer satisfaction, and brand loyalty for mass marketers and luxury goods merchants such as The NorthFace, Reebok, Google, Sears, and Clorox
Solution
• Fluid’s cognitive, expert personal shopper app powered by IBM Watson transforms consumer dialogue to make the best possible purchases
Benefits
• Empowers consumers to shop as they choose while helping retailers foster a consumer led experience that turns shoppers into buyers
• Replicates the best of the in-store experience online which is like putting an expert sales associate in the hands of every consumer
• Expected to help consumers make the same query online in plain English to find the perfect items
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