1EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

WRONSKI MEDICAL DEVICESBI REPORTING

PERMISSION TO DEPLOY

TEAM B-RED

2EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

MEET THE TEAM

Corey Horohoe Niamh Crowley

Michelle Ly Peter Shipman

3EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

• The Business - Corey• Problem and Solution - Michelle• Business Needs - Michelle• Process Maps - Peter• Project Timeline/Status Update - Peter• Demo• Status Against Plan – Michelle/Corey• Risk Analysis - Niamh• Roll-Out Plan – Niamh• Wrap Up - Niamh

AGENDA

4EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

THE BUSINESSBACKGROUND, PROBLEMS, SOLUTIONS

5EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

• Produces products used by health care professionals

• Main customers• Hospitals• Patient Clinics• Dental Surgical Centers• Medical Emergency Centers

WRONSKI MEDICAL DEVICESBUSINESS BACKGROUND

Corey

6EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

PROBLEM AND SOLUTIONUnusable reports

Non Value

Adding Reports

5% Error Rate

Long Cycle Time

Reports are

Costly

Reports that addresses current business problems

One dashboard with standard reports for entire company

Reports are refreshed daily

Resources are redistributed to value adding roles

Predictive modeling and forecasting reports

Michelle

7EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

BUSINESS NEEDS

Increase percentage of

SLA met

Equipment Services

Increase inventory turnover

Inventory

Profitability by Product

Sales

Collect $80m owed

Finance

8EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

AS-IS ANDTO-BE PROCESS

MAPS

9EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

AS-IS PROCESSIdentify

problem

Determine report

requirements

Request report

Gather data from recording systems

Manual data reconciliation Formatting Email

Business system

data

Review

Is itAccurate?

End

No

YesMan

agem

ent

Anal

ysts

Busin

ess S

yste

ms

2 day 7 day 10 day 1 day

20 days

Peter

10EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

TO-BE PROCESS

Manager identifies needs

Check report catalog for required

information

Use report catalog to

analyze dataEnd

Analysts Generate New

Report

Update report catalog

Report not

available

1 day

Report not

available

*Generating new reports may take a maximum of 2 days

11EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

PROJECT TIMELINE

12EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

PROJECT TIMELINEMarch April May June July Aug Sep Oct

Sprint 3

Sprint 4

Sprint 5

Sprint 6

Sprint 7

InitiationPlanning Data Staging

Development

Sprint 2

Star Schema Build for Departments

Deploy

Deploy

Deploy

Deploy

Deploy

Deploy

KeySprint 2: Mission CriticalSprint 3: HighSprint 4: Above AverageSprint 5: NormalSprint 6: Below NormalSprint 7: Low

2014 Calendar Year

Peter

13EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

BI REPORTING TOOLEquipment Services Inventory Sales Finance

Inventory Turnover

Service Order Demand Estimate

Target ListSLA

Percentage Globally

Yearly Equipment

Failure

Engineer surplus/deficit

Future Failing Devices

Order to Pipeline

A/R Collection Period

Products Returned

Sales Profitability

Order to Remittance

Orders Fulfilled

Order to Ship Profitability by Region

Profitability by Modality

14EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

STATUS AGAINST PLANUPDATE ON FINANCIALS

15EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

Project Expense Capital Expenditure Allocated Spent

Hardware $ 648,000 $ 648,000 Staff $ 374,125 $ 357,666

PM*, Business/Finance Manager*, Development Programmers, Testers*, IT Analysts, DBA

One-Time ExpenseStaff $ 110,833 $ 110,833

PM, Business/Finance Manager, Development Programmers, Training

Total Expense $ 1,132,958 $ 1,116,499

PROJECT INVESTMENT STATUS

Key AssumptionsProject Manager, Financial/Business Manager, and Testers will still be place 2 weeks after final deploymentDesign, construct, validate phase is 4.5 months and can be capitalizedInitiation and definition phase is 2 months and is a one-time expense90% of allocated funding has been used

Michelle

16EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

OPERATING COSTS

Key AssumptionsProject lead is owner of system after complete deployment, decreases year-over-year due to user adoptionHelp desk is offshore and contracted at a cap of $15,000 a year, available internationally, 24/7 around the clockUsers will gradually adopt system

Corey

17EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

COST BENEFIT ANALYSIS

Key AssumptionsRate of adoption are assumedProject benefits are delta of old system

NPV(@15% WACC): $21,605,903 IRR: 227%

18EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

RISK ANALYSIS

19EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

Deliverable/Event Potential RiskAnd Impact Actions Recommended

Users stop using product

No value add, wasted resources

Highlight key benefits, Communication plan, system champion

Users don't understand product

Produce faulty data, reduce value impact

Demo and training

System crashes System unavailable

Backup servers, Uninterruptable power supply (UPS)

Loss of connectivity to data providers (i.e. Oracle changed to SAP)

Unusable data, unavailability from systems

Change management, ETL response team

RISK ANALYSIS (FMEA)

*Failure Mode Effect Analysis

Niamh

20EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

ROLL-OUT STRATEGY

21EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

Change Management•Change agent for each department•Weekly Status Meetings

Documentation•ETL/Migration Plan •Operation Data•User documentation

UAT•Testing Groups•Provide a test plan (Bugs Found – Defect Resolution)

Training and Support•Three one hour live sessions – Beginner – Intermediate –Advanced•Recordings of training sessions (For new employees joining organization)

ROLL-OUT STRATEGYNiamh

22EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

WRAP UP

Quicker Process

Reduction in error

rate

Customer satisfactio

n

Cumulative benefits

$40 million

23EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

APPENDIXCOSTS, MILESTONE ETC.

24EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

Data Staging

areaEMC Oracle

Server

SAP

Sales

Finance

Services

ETL

ETL

ETL

ETL

ETL

Star Schema

EMC Oracle Server

Tableau

EMC BI Server

Equipment Vitals, SLA response time,

Inventory Turnover…

Hadoop

TECHNICAL SOLUTION

25EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

CAPITAL EXPENDITURES

Key AssumptionsProject duration is approximately 6.5 months10 Servers –4 Development, 3 Testing, 3 Production and BackupProject Manager and Business Analyst are working full time on projectDesign, construct, validate phase is 4.5 monthsInitiation and definition phase is 2 months

Capital Basis Year 1 Year 2 Year 3 Year 4 Year 5 TotalHardware

BI Server $4000/month, 3 servers 28,800$ 28,800$ 28,800$ 28,800$ 28,800$ 144,000$ Oracle Server $6000/month, 7 servers 100,800$ 100,800$ 100,800$ 100,800$ 100,800$ 504,000$

StaffProject Manager $100,000, 4.5 months 7,500$ 7,500$ 7,500$ 7,500$ 7,500$ 37,500$ Business/Financial Analysts $70,000, 4.5 months 5,250$ 5,250$ 5,250$ 5,250$ 5,250$ 26,250$

Development Programmers1 Programmer, $35/hr x 4.5 months 7,280$ 7,280$ 7,280$ 7,280$ 7,280$ 36,400$

Testers3 testers x $75,000 salary, 4.5 months 16,875$ 16,875$ 16,875$ 16,875$ 16,875$ 84,375$

IT Analysts2 analysts x $80,000 salary, 4.5 months 12,000$ 12,000$ 12,000$ 12,000$ 12,000$ 60,000$

Database Admin 4 admin, $45/hr, 4.5 months 25,920$ 25,920$ 25,920$ 25,920$ 25,920$ 129,600$ Total Capital Costs 1,022,125$

26EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

ONE TIME COSTSProject Expense (One-time Expense)Staff

Project Manager $100,000, 2 months 16,667$ Business/Financial Analysts $70,000, 2 months 11,667$ Development Programmers 5 programmers, $35/hr, 2 months 56,000$ Training Implementation, marketing, rollout 26,500$

Total Expense 110,833$

27EMC CONFIDENTIAL—INTERNAL USE ONLYEMC CONFIDENTIAL—INTERNAL USE ONLY

RISK REGISTER (FULL)Deliverable/Event Potential Risk and Impact I L D R (I*L*D) Actions Recommended I L D RBusiness                    

Lack of support from stakeholders

Failure to complete project, failure to change current process, no-value added solution to fix current process 8 2 5 80

Consistent communication, highlight benefits 5 1 2 10

Users stop using product No value add, wasted resources 8 4 7 224

Highlight key benefits ,Communication plan, system champion 8 2 4 64

Users don't understand product Produce faulty data, reduce value impact 5 7 7 245Demo and training 4 3 4 48Change/added requirements Impact delieverables , delay rollout 6 6 3 108Clear project scope 2 2 2 8

Project                    Reduction of funding Impact delieverables 8 5 4 160Adjust delieverable date 3 5 2 30

Loss of SMEs Project stall, delay rollout 7 4 3 84

Cross train and select team so we don't rely on a single SME 4 4 3 48

Produce reports with no value Negatively impact decisions 7 4 7 196Training, retain analysts for validation 7 2 3 42

Overbudget (scheduling and resources) Project failure/reassess 8 5 5 200Project management tools 6 2 3 36Enhancements/Changes to system

Reallocation of resources, downtime, miscommunication 7 7 6 294Change management 5 4 5 100

Technology                    

System crashes System unavailable 9 3 3 81

Backup servers, Uninerruptable power supply (UPS) 9 2 2 36

System providers change (i.e. update to data input)

Unusable data, unavailability from systems 9 5 7 315

Change management, ETL response team 5 4 4 80

Security ThreatLoss of intellectual property, company reputation, data tampering 5 3 7 105

server hardening, data validation, security audit 5 1 4 20

Outages Inaccurate reports 7 3 7 147Change management 7 1 4 28TOTAL 2239 TOTAL 550