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Beyond the last click: Finding hidden SEO value with Multi-Channel Funnels. Dara Fitzgerald Head of Insight [email protected] www.freshegg.com

Beyond the last click - Dara Fitzgerald - #BrightonSEO

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My 20x20 presentation from BrightonSEO. For a full transcript and video of the presentation please see this post on the Fresh Egg blog - http://bit.ly/mPoyCr.

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Page 1: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Beyond the last click:Finding hidden SEO value with Multi-Channel Funnels.

Dara FitzgeraldHead of [email protected]

Page 2: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Modern digital landscape.

Social

Email

Display

Affiliate

Mobile

Page 3: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Last click attribution.

Organic non-brand (generic) Paid brand termOrganic non-brand

(specific)

Visit 1No conversion

Visit 2No conversion

Visit 3CONVERSION

CLOSERGETS THE CREDIT

Page 4: Beyond the last click - Dara Fitzgerald - #BrightonSEO

First click attribution.

Organic non-brand (generic) Paid brand termOrganic non-brand

(specific)

INTRODUCERGETS THE CREDIT

Visit 1No conversion

Visit 2No conversion

Visit 3CONVERSION

Page 5: Beyond the last click - Dara Fitzgerald - #BrightonSEO

First/last click attribution flaws.

20 assists 20 goals

Page 6: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Issues with single interaction attribution.

Awareness

Interest

Desire

Action

Category keywordse.g. ‘laptops’

Product keywords e.g. ‘dell vostro 3350’

Selection keywords e.g. ‘Best deal on dell vostro 3350’

Converting keywordse.g. ‘Laptops r’ us’

Page 7: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Multi-Channel Funnels.

Page 8: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Path length.

Page 9: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Time lag.

Page 10: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Assisted conversions.

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First interaction conversions.

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Top conversion paths.

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Custom channel groupings.

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Conversion segments.

Page 15: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Points to note.

Organic DirectPaid Paid

Conversion30 days

Not included in MCF Not ignored in MCF

Counts as 1 assist for Paid

Gets the credit in standard reports

Page 16: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Use cases.

Non-brand vs. brand

Saucony running shoes Saucony ProGrid ShoeRetailerRunning shoes

0.3% conv. rate 2% conv. rate 6% conv. rate

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Use cases.

Non-brand vs. brand

Assisted conversions: 79 Assisted conversion value: £18,525

AND

AND

AND

Page 18: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Use cases.

Organic vs. paid

Organic specific Paid brandOrganic generic

0.3% conv. rate 3% conv. rate 6% conv. rate

Assisted conversions: 95 Assisted conversion value: £24,515

AND

Page 19: Beyond the last click - Dara Fitzgerald - #BrightonSEO

Campaign tagging.

Email

http://www.abc.com/?utm_source=eshot&utm_campaign=email&utm_campaign=sep11

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Summary.

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Thank You!