My presentation from "SharePoint w biznesie i IT" arranged by Grupa Unity in Warsawa.
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1. Best Practices for Enterprise Search Kurt Kragh Srensen
IntraTeam A/S www.IntraTeam.com
2. Agenda Who are we you and I? How to get money for search?
Optimizing search Search team Knowledge sharing Guidelines for
search @KurtKragh @IntraTeam www.IntraTeam.com
3. Kurt Kragh Srensen Worked with intranets since 2000 and
search since 2009 Facilitated Community of Practice groups since
2002 Benchmarked intranets since 2005 @KurtKragh IntraTeam.com has
more than 2,500 members @KurtKragh @IntraTeam
www.IntraTeam.com
4. About IntraTeam 230 members of our 23 communities of
practice in Denmark and Sweden Primarily focused on intranet,
search and SharePoint 2,500+ profiles on our online community
www.IntraTeam.com Community about optimizing the intranet and the
digital workplace @IntraTeam 5,000+ followers IntraTeam Event
Copenhagen @KurtKragh @IntraTeam www.IntraTeam.com
5. Who are you? IT Communication HR Management @KurtKragh
@IntraTeam www.IntraTeam.com
6. How to get money for search? @KurtKragh @IntraTeam
www.IntraTeam.com
7. RESULTS FROM THE FINDWISE ENTERPRISE SEARCH AND FINDABILITY
SURVEY SIGN-UP & DOWNLOAD REPORT @KurtKragh @IntraTeam
www.IntraTeam.com
8. Do you ask your management for money for search? Or what do
you ask for? @KurtKragh @IntraTeam www.IntraTeam.com
9. You should be asking for money to help the management and
the employees to make better deceisions! @KurtKragh @IntraTeam
www.IntraTeam.com
10. 75% Enterprise Search and Findability Study 2012
www.findwise.com www.IntraTeam.com
11. 15% Enterprise Search and Findability Study 2012
www.findwise.com www.IntraTeam.com
16. Optimize search SharePoint Standard Analytics Zero result
searches Searches not clicked on Most searched terms Best bets
Didnt you find what you were looking for? @KurtKragh @IntraTeam
www.IntraTeam.com
17. Who has too much content? @KurtKragh @IntraTeam
www.IntraTeam.com
18. @KurtKragh @IntraTeam www.IntraTeam.com
19. www.IntraTeam.com photo 2007 by Tomasz Sienicki
23. Unfortunately bad content does not smell like rotten
apples. Gerry McGovern www.IntraTeam.com
24. Developed by Lars Fastrup http://www.fastrup.net
www.IntraTeam.com
25. Site Quality Score Explained 100% - Site contains no
inactive documents outside the archive 50% - Half the documents
outside the archive have not been opened or edited within the last
6 months. 0% - No documents outside the archive have been used
within the last 6 months Developed by Lars Fastrup
http://www.fastrup.net @KurtKragh @IntraTeam www.IntraTeam.com
26. Active documents Quality score 100 % Not accessed for 6
months Not updated for 6 months Archived All documents created by
the user Historical documents Developed by Lars Fastrup
http://www.fastrup.net @KurtKragh @IntraTeam www.IntraTeam.com
27. 27 www.IntraTeam.com
28. Archived Documents are Grey 28 www.IntraTeam.com Developed
by Lars Fastrup http://www.fastrup.n
29. @KurtKragh @IntraTeam www.IntraTeam.com
30. Thanks to Ed Dale, Ernst & Young @KurtKragh @IntraTeam
www.IntraTeam.com
39. Dave Snowdens Principles 1/2 Knowledge can only be
volunteered it cannot be conscripted. You cant make someone share
their knowledge, because you can never measure if they have. You
can measure information transfer or process compliance, but you
cant determine if a senior partner has truly passed on all their
experience or knowledge of a case. We only know what we know when
we need to know it. Human knowledge is deeply contextual and
requires stimulus for recall. Unlike computers we do not have a
list-all function. Excerpts from
http://cognitive-edge.com/blog/entry/5576/rendering-knowledge
@KurtKragh @IntraTeam www.IntraTeam.com
40. Dave Snowdens Principles 2/2 In the context of real need
few people will withhold their knowledge. A genuine request for
help is not often refused unless there is literally no time or a
previous history of distrust. On the other hand ask people to
codify all that they know in advance of a contextual enquiry and it
will be refused (in practice its impossible anyway). Linking and
connecting people is more important than storing their artifacts.
We always know more than we can say, and we will always say more
than we can write down. This is probably the most important. The
process of taking things from our heads, to our mouths (speaking
it) to our hands (writing it down) involves loss of content and
context. @KurtKragh @IntraTeam www.IntraTeam.com
41. Guidelines for Enterprise Search @KurtKragh @IntraTeam
www.IntraTeam.com
42. www.IntraTeam.com
43. Nielsen Norman Guidelines The subject of good practice in
employee search is covered in detail in Volume 6 of the Nielsen
Norman Group report on Intranet Usability Guidelines. 94. Provide
employee search for the organization. 95. On every intranet page,
present a search box for searching the employee directory. 96. Do
not open the employee search in a new window. 97. Make it clear
which type of information can be entered in an open search field or
form, such as last name, first name, job title, or location. 98. Be
forgiving about formatting and be clear about any format
requirements. Ideally, suggest peoples names as users are
constructing their queries. @KurtKragh @IntraTeam
www.IntraTeam.com
44. Nielsen Norman Guidelines 99. Place notes and examples to
describe field inputs adjacent to (not as prompts within) employee
search fields. 100. Provide a way to search for employees by
partial information, including first name, last name, initial,
nickname, title, department, or other information. 101. Consider
enabling reverse-lookup, so people can search by phone number to
find the person it belongs to. 102. Consider enabling phonetic name
spelling search (especially at global organizations). 103. Provide
a clear link to advanced employee search options @KurtKragh
@IntraTeam www.IntraTeam.com
45. Nielsen Norman Guidelines 104. Provide search results on a
new page, not just in a section of the page users searched on. 105.
In employee search results, make it easy for users to identify the
person they are looking for. Provide the name, location, title,
email address, and telephone number so users do not have to open a
profile document to find this common information. 106. Make the
employees name an underlined link to the employees profile
document. 107. Write out the full email address in the search
results. @KurtKragh @IntraTeam www.IntraTeam.com
46. Nielsen Norman Guidelines 108. Clicking the email address
link from the search results page should automatically open and
address a new email message to the person. 109. Make the employee
search results pages as simple as possible by eliminating redundant
information. 110. Provide filters and sortingsuch as by department
or job titleto help users narrow down employee search results. 111.
If possible, include employee search results with the general
intranet search results even if you also have a directory-only
results section. 112. Clearly distinguish employee directory
results from general intranet results if presented on the same
page. @KurtKragh @IntraTeam www.IntraTeam.com
47. Nielsen Norman Guidelines 113. If possible, in addition to
the employee search function, provide an alphabetical list of all
employees at the organization. @KurtKragh @IntraTeam
www.IntraTeam.com
52. The Search Circle Annual subscription-based service for
website and enterprise search managers. Launched in July 2013
Monthly Search Log newsletter Search Notes reports Measuring search
performance and satisaction Big Data and enterprise search Building
a business case for search Why search is business critical a
briefing for senior managers SharePoint 2010 and 2013 search
Enhancing website search Open source search SearchCheck search
benchmarking methodology Subscribers in Australia, Germany,
Malaysia, the Netherlands, UK and USA
http://www.intranetfocus.com/enterprise-search/thesearchcircle
@KurtKragh @IntraTeam www.IntraTeam.com
53. More information Search SharePoint Search Enterprise Search
Management You get more content if you sign up for free. @KurtKragh
@IntraTeam www.IntraTeam.com
54. IntraTeam Event 2014 Three days conference about intranet,
digital workplaces, SharePoint and Search 28 international
speakers. Three tracks. Lots of sessions about: SharePoint Search
Sign up before Dec. 14 and save money! More about the
conference
55. ? @KurtKragh @IntraTeam www.IntraTeam.com
56. Thank you for your patience @IntraTeam @KurtKragh
[email protected] @KurtKragh @IntraTeam www.IntraTeam.com
