The BBC’s Intranet is about to

For more information contactPhil Edwardsphil.edwards@bbc.co.uk

BBC Gateway

The BBC’s intranet isabout to undergo a transformation

At the moment we don’t make the most of our intranet

Silo based

Overly complex

Multiple systems

Outdated production

Working together we can transform the intranet

Reference library

Working together

About the BBC

About me

There are compelling operational and business reasons to change

Increase efficiency

Promote simplicity

Encourage collaboration

Make it easier to do stuff

The strategy will focus on five broad areas

Pan-BBC governance

Editorialleadership

Content production

Technical development

Systemsand tools

It will take time to transform the BBC’s intranet

Initial Research

As part of the project to transform Gateway, we have reviewed over 5,000 pages on the BBC’s intranet. This is the initial research.

Initial research

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Information duplicated across many websitesMultiple information silosInformation about essential processes split across multiple sitesInformation not available onlineInformation is unduly complexThere are multiple publishing systems

Information is duplicated across many websites:for example health & safety, links on the homepage and finance

Initial research

There are many information silos on the BBC’s intranet: for example the 50+ glossaries and the 75+ A—Zs

Initial research

There are many information silos on the BBC’s intranet: for example 11+ places to get international information

Initial research

Essentials business processes are split across multiple sites:for example contracting information is split across at least 11 sites

Initial research

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Our approach

Approach

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Publish information on behalf of the BBCCombine similar information together in one placeGroup information in four main sections:Reference; Working together; About the BBC; About meSeparate reference information from divisional and local sitesEstablish pan-BBC editorial structureConsistent roles and responsibilities, supported by trainingIdentify single owner for each subject

We are proposing a number key principles to transform the BBC’s intranet

How?

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Restructure Gateway team; design, develop and deliver technical solutionsBusiness support; senior managers sponsorshipAllocate clear pan BBC editorial policy ownership in the businessUse “Putting Quality First” & “Simplicity” agenda’s to drive behavioural changeUse what resources you have; then change approach

We are proposing a number key principles to transform the BBC’s intranet

Start with the homepage?

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What are the benefits ?

There will be a consistent and improved user experience

Easier to find information

Consistent experience

Personalised information

Higher standards

Access to new services

The way in which we publish information onour intranet will change

Fewer websites

BBC editorial leadership

Wider support

Common tools

Target information

Consistent channels

There are significant advantages for the BBC

Collaboration

Simplicity Reduced costs

Standards

Any questions?