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BARRIERS TO
COMMUNICATION
For Class Room Discussion
Discuss the meanings of:
Communication Barrier
What do you understand by the term “barriers to communication”.
State all the barriers that you can think of that impact your day-to-day communication.
Which of the barriers to effective communication is the most difficult to deal with? Explain.
IntroductionCommunication is the process of transferring knowledge, ideas, information and thoughts from one person to another or a group of people.
Though we live in the Information Age, communication barriers always exist.
What is a barrier?
Barrier is something that obstructs or blocks.
What is barrier in communication?
Barriers to communication are the hindrances or difficulties involved in the process of communication which distort the message from being properly understood by the receiver.
Task: List any 5 barriers to communication.
Barriers – An Analysis
A barrier can occur at any point in the communication process.
Barriers keep us from understanding other’s ideas and thoughts.
Have you ever been talking to some one and they misunderstood what you were saying?
Why do you think that happens?
Common Barriers To Communication
Physical barriers
Psychological barriers
Semantic barriers
Personal barriers
Organizational barriers
Social barriers
Cultural barriers
Ethical barriers
Physical Barriers Noise
Any sound that prevents a person from being heard.
Example: Ringing telephones inside the room or noise of traffic/aeroplanes outside the building or noise of machines in factories.
(Physical noise interferes with a speaker's ability to send messages and with an audience's ability to receive them.)
Time & Distance
Receiver has no time to listen Too much distance between the sender and
receiver
Defects in the medium of communication
Example: Bad network, interruptions in telephone)
Psychological Barriers Emotions
Play an important role on how we perceive a message. The same message can be interpreted in a different way when we are angry or when we are in a calm and composed mood.
► Play Audio No.1
Lack of Self Confidence
When there is distrust due to fear, suspicion, dishonesty between the sender and receiver of communication, the sender will lack confidence in conveying the message.
Psychological Barriers Selective Perception
We all perceive only the part of message which is of our interest based on our past experiences and background.
Laziness
Authorities/managers sometimes assume that a message has already been spread and hence will not pass the message formally.
What To Do
Consider the cultural make up of the intended audience.
Seek to understand the differences.
Frame the message in such a way that it conveys what you mean and also takes those differences into account.
Semantic/Language Barriers
Semantic/Language Barriers
Lack of common language
Two persons cannot communicate properly unless they have a common language.
Variance in expression or colloquialism is common even among those who speak the same language.
Example:
When Betty moved to Canada from England, she realized that many expressions she used were interpreted differently in her new country. One day she was sitting around a table with her co-workers discussing the time each got up in the morning to get ready for work. When it came to her turn, she said, “My husband knocks me up every morning at 7:30”.
It was only after the laughter had died down did someone explain to her the North American meaning associated with what she had just said.
Semantic/Language Barriers
Poor vocabulary
If a person fumbles or cannot use right word at the right time, his/her messages cannot be received correctly.
Poor grammar, punctuations
Essential in framing correct sentences without distorting the message
Use of jargons
Avoid technical words and metaphors as far as possible.
What To Do
Minimize the use of slang and idioms when delivering the message
Keep the language simple and free from jargons and metaphors.
Make clarity and simplicity the goal over showcasing linguistic ability.
Social Barriers This is a huge barrier to communication and includes many
factors such as, conflict, violent and abusive situations, ability to read and write in a particular language or style.
In any conversation, it will be almost impossible to converse with the other person if one part of the conversation is violent or abusive.
This violent or abusive nature may be because they have a troubled past, and as a result they will have low self esteem which could have caused them to be abusive and violent.
How to Overcome?
To overcome the social barrier,
First, you have to build a good relationship with the person so that he/she will feel more secure in your company and will also trust you more.
Or, if the person did not want to communicate with you at that time you could always delay the time until he/she has calmed down.
Personal Barriers
Personal Attitude
When the person who delivers the message is not comfortable with the message, he/she cannot deliver it properly.
Lack of Confidence in Subordinates
If there is no good relationship between managers and subordinates, subordinates will not communicate effectively.
Message Overload
If too many messages are going on in the mind, one cannot communicate information to others properly.
Few Other Personal Barriers
Level of interpersonal trust between people
Stereotypes and prejudice
Egos
Poor listening skills
Tendency to evaluate or judge a sender’s message
Inability to listen with understanding
Organizational Barriers
Wrong Choice of Medium
Can choose from oral, written, visual communication
Status Relationships
Messages will not be reported properly if subordinates are scared of the managers
Lengthy ProcessIf the hierarchy is too long, any communication (upward or downward) will take a long time to reach persons.
Cultural Barriers Cultures provide people with ways of thinking--ways of
seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the "same" language.
Many factors make up what we refer to as “culture”, but mainly the cultural difference is about attitudes and beliefs that come from our personal environment and experience.
Two people could get the same message but interpret it in two entirely different ways because their cultures and language differ.
Example:
Scandinavian vacuum manufacturer, Electrolux used the following advertisement in an American campaign: "Nothing sucks like an Electrolux”.
This was developed for the Scandinavian advertising campaign and used in America without any modification. (In American English, “sucks” is very bad or very annoying)
Ethical Barriers
Barriers to ethical behaviour in business organizations are:
moral silence - failing to speak up about issues that are known to be wrong
moral deafness - failing to hear or attend to moral concerns raised by others
moral blindness – failing to recognize the moral implications of actions
Overcoming the Barriers
Take the receiver more seriously
Think more clearly about the message
Deliver messages skillfully
Focus on the receiver
Use multiple channels and encoding
Secure appropriate feedback
THANK YO
U ALL
…!!!