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Avectra Users & Developers Conference (AUDC) Presentation by Smita Vadakekalam from Heller Consulting on Fundraising and the Power of CRM
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Fundraising and the Power of CRM
March 4, 2013
Today’s Speakers
Smita VadakekalamDirector of Professional ServicesHeller Consulting
Steve WernerManager, Sales EngineeringAvectra
About Heller Consulting
16 Years – 900 Clients – 2,000 Projects
San Francisco, Chicago, New York, Boston
30+ People – Smart, Skilled, Committed
100% Nonprofit
Experience
Places
People
Focus
Heller Consulting Service Areas
Needs Analysis and Software Evaluation
Conversion and Implementation
Cleaner Data, Better Business Practices
Leverage Data for Strategic Growth
Strategy
Implement
Optimize
Grow
Our Goal: Empower nonprofits to work efficiently and effectively
Poll
Objectives
• Understand fundraising strategies
• Understand how CRM can make that more effective
• Understand how Avectra’s products support that strategy
Fundraising Yesterday and Today
Strategies
• Direct Mail• Telemarketing• Major Gifts• Planned Giving• Corporate &
Foundation Grants• Email• Websites• Facebook / Twitter,
private networks
Direct Mail Fundamentals
• Direct appeal for money via the mail
• Targeted Segmentation• Seeds other Strategies
Direct Mail – How CRM Supports
• Target based on a wide variety of interactions
• Better reporting
Telemarketing Fundamentals
• Most commonly used with universities
• Very expensive• Seeds other strategies
Telemarketing– How CRM Supports
• Better demographic data
• CRM can show us the critical pieces of information about a donor or prospect during the call
High Touch Fundamentals
• Major Gifts• Foundation &
Corporation Grants• Planned Giving
High Touch– How CRM Supports
• Understand how engaged an individual is with you
• Understand company’s involvement
• Identify prospects
Online Fundamentals
• Email & Websites• Mobile giving
Online– How CRM Supports
• Providing targeted content increases likelihood of giving
• Websites can dynamically render based on constituent data
• Email targeted based on CRM knowledge
Social Fundamentals
• Facebook, Twitter, private networks
• Not as direct as fundraising strategy
Social– How CRM Supports
• Makes people more engaged
• Increases visibility of your organization
Nonprofit Fundraising Survey 2011
Summary
Lots of strategies to try!CRM supports those strategies
Implement Strategy
Analyze/Revise Strategy
Questions?
Resources
Fundraising
Chronicle of Philanthropy - http://philanthropy.comFoundation Center - http://foundationcenter.org/Association of Fundraising Professionals - http://www.afpnet.org
Fundraising & Technology
Heller Consulting – http://www.connectedcause.com
Fundraising & netFORUMhttp://fundraising.avectra.com/solutions/donor-management-fundraising.php
www.teamheller.com • 800-794-0774
www.theConnectedCause.com
RFM Report
Messaging Campaign
Major Gift
Planned Giving
Corporations and Foundations
Moves Management
Website
Social