Avaya Presentation to Colorado PUC on Karis's Law Sept. 4

Emergency Services KARI’S LAW – A step in the right direction

Mark J. Fletcher, ENP (Fletch)Chief Architect – Worldwide Public Safety [email protected] +1 908 848-2602

@Fletch911

mailto:[email protected]

© 2014 Avaya Inc. All rights reserved. 2

December 1, 2013 – Kari Hunt died because of a single digit

Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children

Allegedly, her ex-husband brutally attacked and stabbed her multiple times

Her 9 year old daughter tried to call 911

In fact, she tried to call 4 times, but the calls failed

While she was able to rush her 2 siblings to safety

Kari Hunt died from her injuries before help could arrive

Why did the calls fail?

You needed to dial 9-911 from the hotel room

But that’s not what we teach our children

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The Emergency Communications Technology Journey…..

Location Based E911

Selective Routing

911 Access

Police BoxDirect Dial

Next Generation 911

Services

Circa 1880 1968 Circa 1985 Circa 1990 2010


BLAH . . . BLAH . . . BLAH . . .

NOT RELEVANT HISTORY


1860 1880 1900 1920 1940 1960 1980 2000 2020 2040

Emergency Services Technology Trends

Past 25 Years

INFLECTIONPOINT

134 Years of Communications Technology Innovation

50 Years of Public Safety Technology Stagnation


BLAH . . . BLAH . . . BLAH . . .

WE KNOW THE TRENDS


The problem

9-1-1 is based on 1970’s technology: – Telephone Number (TN) presentation to

the network for routing instructions

The solution

Modern IP based technology: – Realtime data from the

originating network or endpoint


BLAH . . . BLAH . . . BLAH . . .

TECHNO-BABBLE


KARI’S LAW – Basic Requirements

Direct access to Emergency ServicesEliminating the ‘Trunk Access Code’ (TAC)

On Site Notification Alerting an emergency call has occurred

Ban on the interception of emergency calls internally to untrained staff PD


29-11-106. Disclosure of 9-1-1 dialing and calling capabilities.

(1) When the method of dialing a local call from an MLTS telephone requires the dialing of an additional digit to access the public switched network, MLTS operators shall provide written information to their end-users describing the proper method of dialing 9-1-1 from an MLTS telephone in an emergency.

MLTS operators that do not give the ANI, the ALI, or both shall disclose such fact in writing to their end-users and instruct them to provide their telephone number and exact location when calling 9-1-1.

But Colorado HAS MLTS legislation!


There is NO indication on the phone itself

There is a note on PAGE 5 of the room guide that says:

In Case of Emergency

Touch 9 + 911 or dial “0”

In a panic sitution, both adults and children will revert to what they have been taught.

In today’s society, we are taught to dial 911

Is there compliance?


Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information

• Screen Pop Alert Clients can be anywhere

• Detailed Floor Plans / Video

• Integrations with Smart Building Data

• Mobile apps, Web based or Reader boards

Larger corporate facilities may need more complex solutions. But that is not where the problem is.


Remote and Home-based Devices

Businesses should be aware of potential risk

When educated most will ‘do the right thing’

The industry does a good job making IT administrators aware of potential pitfalls

State guidance is still needed, as most ask:

WHAT IS THE LAW?
