Avanade Outsourcing: Results Realized

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Outsourcing

We move companies from promise to performance.

Many companies find themselves wanting to upgrade their IT solutions, but struggling to afford additional application and infrastruc-ture management. That’s where Avanade IT outsourcing services comes in. We combine our unmatched Microsoft expertise with best

practices to offer end-to-end design, delivery and management of IT enhancements at a fraction of the cost. Our service level-based agreements ensure your satisfaction. So your technology gets better, your budgets go farther and your company works at its best.

Avanade Added: Golder Associates offers ground engineering and environmental services for customers around the globe. With 8,000 employees and 160 offices on six continents, critical informa-tion was dispersed across many locations. The company needed a centralized workspace so employees could share project-relevant infor-mation across teams. They asked Avanade to engineer a solution.

Results Realized:Avanade helped the customer build an intelligent search capability that can find data across systems, regions and offices. That technology was reinforced with a dedicated outsourced team that provides application support. Thus far, the results have been impressive: a 30% savings in time and effort through greater automation and production uptime of 99.7%. That’s the power of collaboration.

Avanade Added: The Information Technology and Communica-tions Agency of the Community of Madrid needed to ensure continuous improvement of its remote management processes to better respond to the city’s needs. That’s when they asked Avanade to come to town.

Results Realized:Building on a Microsoft Systems Management Server technology base, Avanade implemented a process automation strategy. By using a soft-ware distribution service, and expanding the number of managed environments, Comunidad de Madrid got the results it was looking for. Now, the city has lower operational costs and faster reaction to security events. They finally have great technology to keep up with their great city.

A first-rate IT solution for a capital city. Helping an engineering company dig up efficiency.

Avanade Added: As the world’s largest media investment group, GroupM has 200 offices in 81 countries, and a staff of over 20,000. With system enhance-ments coming every few months, and an increasing number of user requests, GroupM needed to find a way to keep up with demand. With continued business growth at stake, GroupM got Avanade on the line.

Results Realized:The Avanade team got to work developing an outsourcing solution that worked in concert with on-site staff to accelerate the delivery of IT applications and enhancements. Now, devel-opment of business applications is simplified and the foundation architecture is stream-lined. Turning what was a threat to growth into a true competitive advantage.

Outsourcing solutions make headlines for a media company.

Avanade Added: drugstore.com’s e-commerce sites were bogged down with 10 years of legacy ASP code, which resulted in a poor user experience and an increased need for extra servers. They called Avanade for a cure.

Results Realized:After migrating the websites, the client has seen improved site stability for a better user experience.In addition, they have eliminated page rendering errors and increased peak load stability. drugstore.com looks like it’s in great health for the future.

A prescription for improving user experience.

Avanade Added: Federal Home Loan Bank of Chicago (FHLBC) is a $58 billion wholesale bank for housing finance. The bank developed a key line-of-business application in 1997. But now, the bank wants to enhance the application to support future growth. Avanade was asked to move in.

Results Realized:Avanade has worked with key business managers to design and develop the application so that it has the functionality to meet the bank’s needs. Over the next three years, the on-going implementation and support of the application will continue. All along the way, FHLBC will see increased efficiency and agility to capitalize on competi-tive advantages and growth opportunities. All thanks to Avanade living right next door.

Feeling right at home with application outsourcing.

Avanade Added: A leading communications company provides mission-critical services to enterprise and govern-ment customers. The company was developing a solution that would give many different law enforcement agencies access to the same records data. Avanade has a history of working in tandem with the customer. So when the customer called again, it was a mission Avanade chose to accept.

Results Realized:Leveraging our offshore delivery center in India, Avanade was able to develop a cost-effective, efficient solution. Now, multiple public safety agencies can search a single-source data repository to more easily find the integral information they need. Not only are costs con-trolled, but law enforcement can work faster and more effectively. And that benefits us all.

Helping law enforcement excel by adding more order.

Avanade Added: A large U.S. insurance company faced a rapidly changing business landscape. The company wanted a cost-effective way to increase flex-ibility across the enterprise. After a search for the right technology partner, the customer found Avanade.

Results Realized:The customer deployed a 24x7 outsourced support team from Avanade. In doing so, the company gained access to global skills and was able to provide help desk support in appropriate time zones, around the clock. After a rapid transition of more than 300 applications, the customer reaped the benefits of better customer service, reduc-ed costs and increased agility. Then again, success has always been Avanade’s policy.

Constant support, endless advantages.

Avanade and Accenture Added: A worldwide leader in software, services and solutions was faced with a problem. Within the company, individual business lines and regions had different Business Intelligence vendors. The situation meant high operating costs, inconsistent processes and potential left untapped. When searching for a single solution, the customer turned to one place: Avanade and Accenture.

Results Realized:Working with Accenture, Avanade transform-ed the customer’s Business Intelligence land-scape by assigning a dedicated team to serve all lines of business. Now, best practices can be shared across the enterprise. Application support costs have gone down. And through automation, self-service and platform simplification, improvements have been seen globally.

A smart decision to outsource business intelligence.

Avanade Added: A multinational consumer goods company had multiple IT vendors, providing varied degrees of support. So a decision was made to add consistency and service levels worldwide. The customer was counting on Avanade to raise the bar on its technology.

Results Realized:Avanade implemented a shared service model for 24x7 on-going support. Since the project went live, costs have been lower and respon-siveness to incidents has been higher. Overall, the service level agreements have raised consistency and accountability, enabling the customer to be more competitive in day-to-day operations.

Helping a consumer goods company work better.

Avanade Added: As one of the largest banks in Spain, this financial institution needed to be able to quickly and cost effectively respond to its internal departments’ requests for new functionality and improved performance of its Microsoft Windows PC environment. The customer sought an infrastructure outsourcing partner to help them transform their environ-ment and maintain service level agreements. They knew Avanade was a sound investment.

Results Realized:Collaborating with Accenture, Avanade lever-aged its experience with the customer to develop a solution. A service level agreement system was quickly put in place. The change has resulted in improved ability to respond to changing business needs, more predictable costs and the freedom for internal resources to focus on more strategic tasks. In other words, the benefits are compounding every day.

Managing growth by banking on Avanade.

Avanade Added: In an effort to streamline operations, a major sports event organizer wanted a managed solution to support its CRM, human resource and financial systems. When help was needed, Avanade stepped up to the plate.

Results Realized:Avanade not only built a custom solution for several of the customer’s departments, but also supports those ERP systems with ongo-ing management and enhancements. Since implementation, the project has resulted in a significant increase in business efficiency, improved customer satisfaction and simplified functionality. Scoring points for the customer, day after day.

Outsourcing scores points for business efficiency.

About AvanadeAvanade provides business technology solutions and managed services that connect insight, innovation and expertise in Microsoft® technologies to help customers realize results. Our people have helped thousands of organizations in all industries improve business agility, employee productivity and customer loyalty. Additional information can be found at www.avanade.com.

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