Automated Project Management Across Departments at Oi

Automated Project Management Across Departments at Oi

Leandro Moura

Agile Management

Oi

Project Management and IT Process Specialist

AMX18S

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Abstract

Oi is one of Brazil’s top four telecom companies.

Oi has been challenged to adopt a project governance model that provides corporate visibility and cross-departmental integration including engineering, IT and the PMO.

Oi will present how the CA Project & Portfolio Manager tool allowed Oi to design and adopt this model by automating the processes and tracking project KPIs

Leandro Moura

Oi

IT Process Manager


Agenda

ABOUT OI

CHALLENGES – WHAT DID WE WANT?

KPIS THAT DRIVE THE BUSINESS

THE PROJECT – HOW DID WE DO IT?

PROJECT GOVERNANCE MODEL

PROCESS AUTOMATION ON CA PPM

1

2

3

4

5

6

KEY TAKEAWAYS AND RECOMENDATIONS7


Some numbers about OiOi is one of the top four Telecom companies in Brazil

HOME USER CORPORATE

&

ENTEPRISE

MOBILITY

FIXED

TELEPHONYMOBILE

TELEPHONY

INTERNET

ACCESSTV

72+ MILLIONOF CUSTOMERS

215+ MILESOF FIBER OPTIC

5,561MUNICIPALITIES = 100% OF PRESENCE ON ALL

BRAZILIAN STATES


Challenges - What did we want?

Business Areas IT Engineering Corporate PMO

Guys I needa spaceship

done...

Let´s do it! We’re onit!

Here’s howyou’ll do it...

New business project!Spaceship101

New IT project!PRJ67513

New Engineering project!Project/2015/115

Another project!SPACESHIP-156-2015


The Project – How did we do it? Main Highlights

180+ActivitiesAUTOMATED FROM 13 BUSINESS PROCESS USING

PPM

17+ profilesACTIVATED ON THE WORKFLOW OF A PROJECT

400M+ ReaisOF ANNUAL BUDGET

80+ employeesINVOLVED DIRECT AND INDIRECT

1300+ usersINTERNAL AND EXTERNAL

2+ yearsOF IMPLEMENTATION


Project Governance Model

New Oi project!Spaceship-101

Sub-projectSpaceship-101/01

Sub-projectSpaceship-101/02

Follow-Up


Process automation on CA PPM

1 Requirements are

approved

3 Technical Solution is

specified

2 Architecture is defined

4 Vendors are contracted

6 Solution is deployed

5 Solution is built and

tested


Project KPIs that drive the business

Average Project

Completion Time

Average Step

Completion Time (for

each of the main steps)

Average Document Approval

Time

Percentage of Projects

Delivered on Time

Requirements Quality

Projects with Scope

Changes

Project with Solution Changes

Number of Project Audits


Key takeaways and recomendations

By unifying our governance using only one tool we created a backbone for KPI

measurement, resource allocation, status reporting, and project management.

This is a business transformation project, not new tool deployment project.

20% of the idealization effort was spent working on concepts; 80% was spent on

explaining them and generating consensus between different departments.

Change management was the key factor to success; communicate often and early.

Deciding on what to automate is more art than science; keep it simple.


Q & A


Recommended Sessions

SESSION # TITLE DATE/TIME

AMT19S Panel Discussion: Migrating to 14.2 and Advanced

Reporting011/19/2015 at 4:30 pm

AMT26S Business Transformation Update 011/19/2015 at 3:45 pm


Must-See Demos

Drive Project Execution and Delivery

CA PPM

Theater - Agile Management

Identify the Right Investments

CA PPM

Theater – Agile Management

Enterprise Scale Agile

Business Transformation

CA PPM

Theater – Agile Management

CA Agile Central

Theater - Agile Management


For More Information

To learn more, please visit:

http://cainc.to/Nv2VOe

CA World ’15

http://cainc.to/Nv2VOe

http://bit.ly/1wbjjqX

Technology

Automated Project Management Across Departments at Oi