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This kit was designed as a map to guide you through the many ways that we at Reprints Desk can serve your department and its users, help and protect your company, and deliver what your company needs to make progress today – through workflow efficiencies, cost savings, and compliance.
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Article Services Guide
How to Use This Kit 2
Simplify Administrative Tasks 3
Testimonials 4
Enhance Copyright Compliance 6
Leverage Content Investments 7
Expand Available Services 8
Available Features & Benefi ts 9
Share and Distribute Costs 10
Optimize the End User Experience 11
About our “Full Service” Document Delivery 12
Promote Your Services 13
You Can Help 15
Inside Reprints Desk 17
Recent News 19
Contact Us 21
Contents
© 2012 Reprints Desk, Inc. All Rights Reserved.
How to Use This KitThis kit was designed as a map to guide you through
the many ways that we at Reprints Desk can serve
your department and its users, help and protect your
company, and deliver what your company needs to
make progress today – through workfl ow effi ciencies,
cost savings, and compliance.
Feel free to browse the contents of this kit in its
entirety or to navigate to sections of specifi c interest.
Once you’ve read the materials, simply contact us to
learn more or get started.
And we do hope that you’ll contact us, since it is
our passion to help.
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We hope you’ll take a minute to review the following list, outlining
the ways we’ve helped other Reprints Desk clients, just in case
there are one or two new ideas that might work for you:
» Register users for document delivery service
» Separate charges for different workgroups or locations
» Capture user cost center information and order details for
spend management & chargebacks
» Simplify administrative workfl ows by integrating with other
software or systems
» Save time transferring citation information from discovery
environments into our order form
» Support batch document delivery orders
» Automate the cross-checking of document delivery requests
against access from subscriptions, Open Access content,
print collections, and previously purchased articles
Simplifying usually isn’t such a simple
thing to do.
But we think wecan make simplifying
your administrative tasks easier than
you thought.
Simplify Administrative
Tasks
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Testimonials“Thank you...but I received the article 1 second after your mail.. It is so fast !” »R&D Scientifi c Information Staff Member (France)
“Reprints Desk is super-fast and has some very sophisticated copyright management tools.” »Washington DC SLA Chapter Listserv
“I met today with the scientists and analysts in our offi ce about our research tools. Many of them were singing the praises of Reprints Desk—amazed that you guys can fi nd anything.” »Information Professional
“I have been very pleased with Reprints Desk. The ordering process is effortless, customer service is prompt, and delivery is amazingly quick. Thanks for making my job a lot easier!” »Information and Knowledge Services Professional, International Agricultural Company
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“The other thing I like about RD is their availability to embed into our workfl ows rather than forcing us to accommodate their workfl ows. … it has been the easiest and most successful outsourcing I’ve done.”» William Hayes, former Director, Decision Support, IT at Biogen Idec
“Thank you so much for the delivery of the 3 [journal title] documents. After trying several sources for these documents and being told they wouldn’t search for them or the price being outrageously expensive, it is very refreshing to hear “send me an email and we’ll take care of it” and you actually did and quickly!” »Department Specialist Information Management Center, Top-20 Global Pharmaceutical Company
“You guys rock - it’s been an intense few days on my current project - but I was able to promise results because I knew you could handle the orders better than anyone else out there.” »Library Director, Top-50 Pharmaceutical Company
FASTFACTArticle Resolver has saved companies as much as $14,000 in a single month, translating into nearly $170,000 annually and
nearly $1 million over fi ve years. Available since 2011, Article Resolver also features instant PDF retrieval to save time and
boost productivity for researchers.
NOW AVAILABLE: Get PDFs Instantly & Spend Less on DocDel
MIGHTY LINKOUT MACHINE Dead Ends
LINK RESOLVERS
YOUR SUBSCRIPTION
PublisherHomepage
JournalHomepage
IssueHomepage
TOCHomepage
ArticlePage
Online Article Requests
REPRINTS DESK
Ultra RapidArticle Supply
Online & Offline Article Requests
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Businesses based on intellectual property rely on Reprints Desk for
support with Good Copyright Practices. If copyright compliance is
your concern, there are many ways we can help:
» Audit article retrieval and re-use workfl ows across your
company – from research to regulatory, medical affairs, and sales
and marketing
» Provide copyright-compliant article delivery services and reporting
» Enable internal copyright-compliant article sharing in compliance
with terms from publisher licenses and Reproduction Rights
Organizations (RROs).
» Make it easy for users to fi nd the answer to “What am I allowed
to do with this content?” via RightSphere, the rights management
and advisory service from CCC
» Find new and innovative ways to get and pay for RightSphere
Enhance Copyright Compliance
Leverage Content
Investments
We want to help you get the most out of your investments, while eliminating
unnecessary expenditures – whether or not those expenditures happen to be
with us. We encourage you to contact us to learn more about these or
any other ways we may be able to help:
» Automate the cross-checking of document delivery requests against access
from subscriptions, Open Access content, print collections, and rights-
managed workgroup articles.
» Check available re-use rights from your CCC license and publisher agreements
» Deliver links to subscription or publisher pay-per-view content
» Establish per order copyright limits
» Fill orders from your print collection
» Determine the right content spending allocation with detailed usage reports
and statistcs
» Recognize medical affairs re-use clauses
» Review regular usage reports to manage your holdings
» Transfer management of your print collection without losing it as a resource
Investments in content are
worthwhile, though they are not without cost.
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Expand Available Services
You may already have access to some of these service features, but
not know it. So we’ve put together a list of solutions and user groups
on the next page. Please have a look, you might fi nd some strategies
to make your job easier or expand your user base. We also offer
complimentary content workfl ow assessments
upon request.
We have services that could help you
reach more end users in support of the critical work both you and your
users perform for your organization.
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Available Features & Benefi tsARTICLE DELIVERY
(Document Delivery)ARTICLE SEARCH
ARTICLE RESOLVER
ARTICLE SHELF
ARTICLE COLLABORATION
(BIBLIOGO)
ARTICLE POST-SALE SERVICE
& SUPPORT
ARTICLE USAGE
ANALYTICS
Leverage content investments
Fill subscription gaps
Enable discovery
Facilitate collaboration
Understand user needs
Simplify ordering processes
Implement cost controls
Optimize content
Promote my services
Manage bibliographies
Share and Distribute Costs
Companies make the shift to end user self-service for a variety of
reasons: faster turnaround time, workfl ow advantages from integration
with other user tools, user empowerment, administrator workload
adjustments, and cost disbursement just to name a few.
And speaking of cost disbursement, document delivery isn’t the only
expense that we can help to chargeback. We can also help with:
• eCTD document preparation services
• journal subscriptions
• a link resolver
• software services like RightSphere from CCC
• 3rd party medical affairs software
• and more
Whatever your reason for considering internal chargebacks now or in the future,
please contact us to see how we can help.
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Optimize the End User ExperienceIn this spirit, we offer a number of methods for optimizing the experience for end users:
» Implement an IP-recognized fast-order form
» Support unmediated or a mediated-unmediated hybrid approach to self-service
» Eliminate unnecessary barriers between end-users and content - automate
checks of the content you’ve already paid for, instead of forcing your users to
do it themselves!
» Enable bookmarklet-driven citation capture and order form population from
3rd parties such as Annual Reviews, Informa Healthcare, Lippincott Williams &
Wilkins (LWW), Nature, PLoS, Pubmed, and Wiley Online Library
» Integrate user interfaces with OpenURL-enabled 3rd party discovery
environments, including but not limited to: PubMed, EBSCO Host, OVID, Web
of Knowledge, and SciFinder.
» Integrate with software and technology solutions such as EndNote, RefMan,
QUOSA, and SFX from ExLibris
At Reprints Desk, we believe services
and software should make life easier for end users, not more difficult.
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About our“Full Service”
Document Delivery
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• Supports requests for virtually any published document, without limitation by a single collection of articles, journals, or library sources
• Nearly 80% of all requests sourced directly from publisher servers
• Consistently has an overall fulfi llment rate of greater than 99%
• Plus attentive customer support, fl exible ordering options, and other adaptable service features
At Reprints Desk, we want to help you communicate your
message and support whichever media will help you to do
so most effectively. Today, we offer a number of ways to
help you promote your services and ours – video interviews
(BETA), copyrighting and consultation, web demos, live and
on-demand presentations, digital quick reference guides, email
transmission, and more.
Our aim is to help you promote your services (not just
ours) and make your workplace more productive.
“The medium is the message,” a phrase coined by Marshall McLuhan in the 1960s, may be one of the biggest truisms today when it comes to promoting information management services.
FASTFACTOur aim is to help you promote your services (not just
FASTFACTOur aim is to help you promote your services (not just
ours) and make your workplace more productive.FASTFACTours) and make your workplace more productive.
FAST FACT:Promote Your Services
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FASTFASTFACTFACTFACTFACT
Today, Reprints Desk offers a number of
ways to help you promote your services,
our services, and education about topics
of interest to your user groups:
• Video interviews (BETA)
• Web demos – live & on-demand
• On-site training & seminars
• Presentations & quick reference guides
• Copy creation & consultation
• Email sending
• And much more!
Sample Customer Video for Internal Communications
You Can HelpTaking the time to explore this guide and to let us know how we can help today are just
the fi rst steps for ensuring your users article needs are being met. You can also reference
our interactive online help desk that enables you, other administrators, and users to:
» Request support and check the status of previous requests
» Find answers by searching our knowledgebase and reading answers to frequently asked questions (FAQs)
» View and download Quick Reference Guides
» Watch short video tutorials
» Submit and vote on new services and service features
» Share your feedback
» Stay up to date on announcements from Reprints Desk and our partners
» Discover new tips, tricks, and tools
Of course, please don’t hesitate to let us know if there are other ways that we can be of assistance today or any time in the future. We’re here to help.
You are the champion of
causes that support your
users and are in the best position
to help.
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Our online help desk makes it easy for you and your users to get help, fast.
Inside Reprints DeskWe think we’ve assembled the best set of people and solutions in
the business. And we’ve done this to help you deliver the most
value to your end-users and your business. We invite you to take
advantage of the resources we’re making available to you, like
the launch of our online knowledgebase, and our crowdsourcing
feedback forum.
We aim to build lasting relationships with folks like you and our
co-workers. We start building your confidence that we’ll always
get the basics right, and continue by delivering breakthroughs
that matter. We are committed to continuous innovation, and are
always innovating and looking for emerging service possibilities.
We’re not a start-up nor are we backed by venture capitalists.
We were formed by a core group of career information
professionals with over 100 years of combined experience in
libraries, publishing, and information services. We have achieved
nearly 100% employee retention over our company’s history, and
we plan to be around for a long while.
Our goal is to provide you and all of our customers
with the best post-sale service in the industry – at no
additional cost to you.
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We’re human with personal interests and
concerns just like you. Which is why we just
became a corporate sponsor of Room to
Read, which partners with local communities
throughout the developing world to establish
libraries, create local language children’s
literature, construct schools, and provide
education to girls. We’re in the process of
becoming green-certified and launching our
employee volunteerism program.
We’re involved because we’re inspired by the
power of information to transform lives (as well
as generate profits). We know that’s why most
of our customers are in similar activities. We
look forward to the chance learn more about you
and how we can best serve your organization.
Reprints Desk is a proud sponsor of Room to Read. www.roomtoread.org 18
News Highlights2012
» Reprints Desk Launches ‘Article Galaxy’
Platform for Research, Manufacturing, and
Legal Organizations Worldwide
» PubMed Users Now Save Time Accessing and
Organizing Scientifi c Papers by Using Bibliogo
from Reprints Desk
» Research Productivity Tool Bibliogo Wins
“Best Online Science or Technology Service”
CODiE Award
Stay Connected
YOUTUBEhttp://www.youtube.com/reprintsdesk
VIMEOhttp://www.vimeo.com/user9571149
SLIDESHARE http://www.slideshare.net/reprintsdesk
TWITTER http://twitter.com/reprintsdesk
FACEBOOKhttp://www.facebook.com/reprintsdesk
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LINKEDIN http://www.linkedin.com/company/reprints-desk
2011 » KMWorld Magazine Recognizes Reprints Desk’s STM Document Delivery Research Service as a 2011 Trend-Setting Product 2009
» Reprints Desk Bolsters Sourcing Capabilities for Engineering Markets Through Agreement With IEEE
» Reprints Desk Signs Distribution Agreement with American Bar Association
» Reprints Desk Named Among ‘100 Companies that Matter Most in Knowledge Management’ by KMWorld Magazine for Third Consecutive Year
2010 » New England Journal of Medicine Reaches Document Delivery Distribution Agreement with Reprints Desk
» Reprints Desk Named One of the 100 Companies that Matter Most in the Digital Content Industry by EContent Magazine
» Reprints Desk CEO Named to “PHARMAVOICE 100” for 2010
2009 » Cubist Pharmaceuticals Becomes First Company to Implement Reprints Desk-QUOSA Solution
» Reprints Desk Bolsters Sourcing Capabilities for Engineering Markets Through Agreement With IEEE
2008 » Reprints Desk Ranked First in Outsell’s Document Delivery Study
» Reprints Desk Offers eCTD Article Service for FDA Submissions
» Reprints Desk Designated as a Reprints Channel Distributor for Elsevier Healthcare Content
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Contact Us
CUSTOMER SERVICE REQUESTSPhone: +1 (310) 477 0354
Email: [email protected]
Fax: +49 (221) 169 1428
ACCOUNT QUESTIONSThe AmericasPhone: +1 (310) 477-0354
Email: [email protected]
Europe & WorldwideStefan BungartzPhone: +49 (221) 169 1519
Email: [email protected]
BILLING INQUIRIESPhone: +1 (310) 477 0354
Fax: +1 (323) 375 1576
Email: [email protected]
1524 Cloverfi eld Blvd., Suite E Santa Monica, CA 90404 United States of America www.reprintsdesk.com
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Reprints Desk improves how journal articles and clinical reprints are accessed,
procured, and legally used in evidence-based promotions and scientifi c, technical, and
medical (STM) research.
Organizations based on intellectual property (IP) choose Reprints Desk because of its collaborative business
approach, effi cient article supply system and services, and commitment to quality post-sales support.
Outsell Inc., an independent analyst and advisory fi rm, ranked Reprints Desk #1 in the most recent
Document Delivery Vendor Scorecard.
reprintsdesk.com
About Reprints Desk
