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Providing end-to-end IT skills and services. A single source of technology and skills on which Arrow ECS' partners can build their business.
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Arrow Enterprise Computing Solutions
IT skills and services
One source
World-leading services portfolio
Providing end-to-endIT skills and servicesArrow ECS has been successfully delivering a comprehensive portfolio of services for many years.We’ve proved our value time and again as a single source of technology and skills on which ourpartners can build their business.
Whether we’re working directly with youor with your customer on your behalf, youcan trust us to put your interests at thecentre of everything we do and to make apersonal commitment to your success.By providing people, resources andcomplementary skills, we help you todeliver measurable benefits to yourcustomers, gain market share andstrengthen your standing withinthe industry.
Support for your businessArrow ECS Services offer pre-salesindependent technical advice, a fullrange of services including design andimplementation, customer supportservices and IT training. Our skills andservices complement and extend your ownresources while sharpening yourcompetitive edge.
Best in classArrow ECS is a recognised leader inspecialist IT training services and providesfirst-class training for both end users andchannel partners. Our extensive portfolioof training services delivers accredited andbespoke training courses for most ITinfrastructure solutions, as well asaddressing vendor-independent IT issues.
Customer satisfactionassuredOur skilled team of industry-certifiedconsultants, experienced instructors anddedicated Services Support team are hereto support your business as and when youneed us to. This flexibility means that youcan grow your business at your own pace,open up new revenue streams withoutoverstretching your own resources andrely on us to help you fix the problemsthat arise along the way.
State-of-the-art facilitiesWe have invested heavily in the creationof multiple state-of-the-art TechnologySolution Centres. These provide theperfect facility for demonstrating ITinfrastructure solutions in a trulyheterogeneous environment. They provideour channel partners with the ability toeducate and influence key customers andultimately assist in driving incrementalsales for you.
Our services team is waiting to help:
0870 251 7010
www.arrowecs.co.uk/services
• Impartial pre-sales consultancy andtechnical advice
• Expert design, development and projectmanagement through to implementation
• Engineering build centre, allowing minimaldisruption when installing a solution
• Customer support services, offering post-salessupport and technical advice
• Central resource desk for scheduling consultants,providing a rapid booking response
• Fully accredited vendor, sales and consultancyteams who deliver to the highest standards
• Bespoke and packaged service deliverables
• Superb state-of-the-art technologysolution centres to showcase our vendors’latest solutions
• Recognised European leader in specialistIT training services
• Outstanding Education Centres in London,Reading, Manchester, Nottingham, Harrogate,Glasgow and Edinburgh
Every one of the following features of Arrow ECS service delivery adds significant value to yourbusiness. Viewed as a whole, they offer a unique breadth of support that differentiates Arrow ECSin the marketplace.
Why partner withArrow ECS for services?
Pre-salesArrow ECS mixes best-of-breedtechnologies, the highest levels ofaccreditations and a wealth of experienceto design and implement solutions on yourbehalf. In the fast-moving arena of ITinfrastructure solutions, we can act as anextension of your own sales team byrecommending, demonstrating andsourcing products or solutions to meetbusiness objectives and requirements.
Design andimplementationArrow ECS Services are designed to makelife simple, freeing you to invest yourenergies and resources in building yourcore business. Maintaining businesscontinuity, ensuring regulatorycompliance, installing firewalls,safeguarding and enhancing networkperformance… whatever the requirement,Arrow ECS adds tangible business value atevery stage.
Assessment servicesObjective-driven assessments ensure youget just the right service that you need,whether driven by compliance, an incident,or good practice. We can offer a completeTechnical Audit, covering internal andexternal scenarios.
Consultancy andtechnical supportPartnering with Arrow ECS providesaccess to expert technical knowledge,with market-leading services andsolutions designed to improve efficiencyand increase profitability. Our consultantscan help your customers to extractmaximum value from their currentinfrastructure to protect their previousinvestment. A prime example is achievingsimpler, more cost-effective infrastructuremanagement. We help you to reinforceyour credentials as your customer’sbusiness partner, committed to helpingthem maximise ROI.
Service advantageThe Arrow ECS Service Advantage is theultimate packaged services in a box. Youbenefit from essential consultancy,quotations and/or training services in ahigh value package and at a bundled,cost-effective price.
Service Advantage provides you with anumber of service days. How will youallocate yours? You can choose fromsystem health checks, design andspecification, post-sales installation andconfiguration, accreditation training,product and solution education.
Why partner withArrow ECS for businesssupport services?In today’s dynamic business world, weprovide consistently excellent delivery tofulfil your customers’ changing needs andprovide your business with dependable,long-term support.
• Grow your business with fewerin-house technical resources
• Rely upon certified, experiencedconsultants when you need them
• Win new customers with ourpre-sales services
• Deliver a complete solution toyour customers includingpre-sales, implementation,documentation and knowledgetransfer services
Complete coverage fortoday’s IT business needsThe technical skills that underpin all Arrow ECS solutions have been consolidated into an integratedportfolio to provide a unified resource for our partners and their customers.
Dedicated tocustomer satisfaction
Customer Support CentreOur highly skilled engineers’understanding of the underlyinginfrastructure and operating systemsenables us to deliver the highest qualitysupport, while the Arrow ECS CustomerSupport Centre is staffed with skilledtechnicians, on hand to resolve anytechnical difficulties.
One Call SupportAs an Arrow ECS partner, you have asimple way to access telephone-basedtechnical support services, for experttroubleshooting assistance – round theclock if you wish. One Call Support offersa one-stop shop for support: you willnever be told to call someone else. Anumber of different options lets youchoose the coverage that best matchesyour requirements.
Desktop Support ServicesDesktop downtime has a serious impacton productivity. Our 24x7 Desktop SupportServices provide instant access to expertsupport staff and timely solutions. A quickcall, email, web request or chat sessionwill provide assistance on all the majordesktop operating systems, as well astraditional and virtual desktopenvironments. Once again, you have theflexibility to choose the option that’s rightfor you: standard or enhanced.
Why partner withArrow ECS for customersupport services?When a problem arises, you needimmediate support. We’ve put the rightframework of people and systems in placeto provide fast, easy access to skilledprofessionals who can help.
• A single point of contact for allyour support needs
• Reduces system downtime andincreases overall reliabilityand productivity
• Industry-certified engineers withreal-world experience
• Escalation support to vendors asneeded on your behalf
• No voicemail or automatedmenu systems – we know theimportance of a prompt,informed response and alwaysanswer the phone in person!
Over one thousand UK organisations rely on Arrow ECS for peace of mind. Their satisfaction isparamount. That’s why we provide them with premium post-sales technical support through flexible,tailored support packages that meet their specific business requirements.
Our services team is waiting to help:
0870 251 7010
www.arrowecs.co.uk/services
Technology trainingfor the real world
End-user trainingTraining with Arrow ECS equips ITprofessionals – your own and yourcustomers’ teams – with the knowledgeto gain maximum return on investment intechnology and eliminate the businessrisks of interruptions to service. Throughguided hands-on practice, you'll developthe skills and knowledge to resolvereal-world IT issues.
AccreditationWith training support from Arrow ECS,you’ll gain the accreditations required byleading vendors. As well as beingmandatory in many cases, success inachieving industry approved accreditationscan bring incremental business benefits,including privileged access to the productroadmap, sales and marketing tools,special pricing arrangements, and otheradditional vendor support. Importantly,gaining these accreditations alsodemonstrates to your customers yourcommitment to quality.
Instructor led onlinetrainingThrough a virtual classroom you canaccess live online learning from our expertinstructors. With a packed schedule oftopics delivered in three-hour bite-sizedsessions, we can provide a flexibleapproach to learning.
The effortless way tosell trainingWe can provide you with a tailor-madetraining website, fully branded with yourown corporate identity, and trainingcollateral, completely free of charge. Inoffering training, you differentiate yourbusiness, keep out the competition, lock inyour customers, and make attractivelyhigh margins – all with minimal effort.
Among the benefits of using the ArrowECS Education Partner Portal are: zeroupfront investment, fully branded trainingmaterials, a maintenance-free websiteand freedom of choice as to which vendorsyou promote. Your customers have easyaccess to a live view of IT courses andavailable dates by vendor and can thenbook online, meaning minimum effort andinvolvement for your team.
World-class trainingfacilitiesThe setting in which you learn adds greatlyto the success of the training experience.In fully equipped Arrow ECS trainingfacilities across the country, we’ve createdthe perfect learning environment, wheredelegates can concentrate on acquiringand practising new skills away from thepressures of work.
Advice on the trainingthat’s right for yourbusinessOur training sales team can advise on themost appropriate courses, provideguidance on pre-requisite training, sendout joining instructions and advise onaccommodation. Specialist vendorcombination workshops, closed coursesand on-site training can also be tailored toindividual requests.
Organisations are increasingly reliant on sophisticated IT systems to drive their business forward.This growing dependence on technology means professional training has never been more critical toyour business.
Our training team is waiting to help:
0870 251 1000
www.arrowecs.co.uk/training
We’ve invested in every aspect of our Education Services, our people, facilities, equipment andtraining offering to help you to acquire essential skills for the rapidly changing technology landscape.
Why partner withArrow ECS for education services?
• Outstanding Education Centres in London,Reading, Manchester, Nottingham, Harrogate,Glasgow and Edinburgh
• State-of-the-art classrooms, with break-outareas for delegates to relax
• Comprehensive portfolio of scheduled andbespoke courses, through which 10,000 studentsa year acquire news skills and knowledge
• Industry awards and vendor accoladesdemonstrate our commitment to quality
• Access to the hardware and software equipmentnecessary to become fully proficient
• A breadth of approach to training and knowledgetransfer that goes beyond the classroom toinclude instructor led online training
• Flexibility to offer on-site training
• Well established partner programme
• Regular information updates via social mediaincluding Twitter and LinkedIn
Arrow ECS is an information technology distributor specialising in providingend-to-end IT infrastructure solutions including data storage, servers, enterprisesoftware, network security, unified communications and virtualisation. Working withour channel partners, we optimise the efficiency with which organisations can store,manage, protect and deploy their data, equipping them with secure access tobusiness-critical information any time, from any location, on any device.
Our deep technical understanding is reinforced by strong business relationships andcontinually monitoring rapidly changing IT markets for the latest product advancesand emerging technologies. Through close alliances with the world’s leading ITvendors, we deliver innovative solutions, complemented by an impressive portfolio ofexpert professional services and IT training.
With over 25 successful years in the IT industry, we have the skills and experience tosupport our channel partners from initial consultation, planning and design, throughengineering build to implementation. In doing so, we enable our partners to delivereven more value to increase their customers’ competitive edge.
Arrow Enterprise Computing Solutions (ECS) is a business segment of ArrowElectronics Inc. More details are available at www.arrowecs.co.uk
About Arrow ECS
0870 251 7010
Head OfficeNidderdale HouseBeckwith KnowleOtley RoadHarrogateHG3 1SATel: 01423 519000Fax:01423 519250
London OfficeFourth FloorThe Royal ExchangeLondonEC3V 3LNTel: 020 7786 3400Fax:020 7786 3444
Reading OfficeBuilding 1320Arlington BusinessParkTheale, ReadingRG7 4SATel: 0118 971 1511Fax:0118 971 1522
Nottingham OfficeWoodside HouseOsier DriveSherwood ParkNottinghamNG15 0DSTel: 01623 500200Fax:01623 500201
Copyright ©2011 Arrow ECS. All rights reserved. Company registered number 3952678.
www.arrowecs.co.uk/services
