IT Management, SimplifiedReal-time IT management solutions for the new speed of business

Are Your Mission Critical Apps Really Performing?

Scott RileyDirector of Cloud and Hosting at GCI

Email: Scott.Riley@gcicom.net Twitter: @Fauxnuts

OUR SCENARIO FOR TODAY

• www.toolstore.com

• Small business specializing in selling powertools

• Online store has overtaken sales in their retail outlets

• Simple shopping cart application with a traditional 3 tier model

Presentation

Business Logic

Data Access

THE 3 TIER APPLICATION MODEL

Network Monitoring Tools

Server Monitoring Tools

‘Hands On’ Monitoring

vmApplication Monitoring Tools

Net

wo

rk

Net

wo

rk

Net

wo

rkInternet Security Application Servers Database Servers

Test.html

EXTERNAL MONITORING TESTS

Our site is available therefore our customers are happy…

AVAILABILITY

≠GREAT EXPERIENCE

Net

wo

rk

Net

wo

rk

Storage Storage

Net

wo

rk

Internet Security Application Servers Database Servers

Storage Arrays

THE MOVE TO CLOUD | WHAT HAS CHANGED?

Net

wo

rk

Net

wo

rk

Storage Storage

Net

wo

rk

Internet Security Application Servers Database Servers

Storage Arrays

THE MOVE TO CLOUD | WHAT HAS CHANGED?

“Do my customers get a great experience when they visit my online store?”

Jeff, Owner of Toolstation.com

GOING BACK TO THE START…

• The website should load fast• It should look and feel great• People can shop anytime• Shoppers should be able to find what they want and

make purchases quickly

DEFINING A GREAT EXPERIENCE

A. The website should load in < 2 secondsB. It should look and feel greatC. People can shop 24x7x365D. A shopper transaction (search and purchase) should

take < 30 seconds

REDEFINING A GREAT EXPERIENCE

PLAN FOR THE USER REQUIREMENTS

WHAT’S IN A TRANSACTION

• The website is available• Customer can authenticate and

load their profile• They can search for products • They can add a product to their

shopping cart• They can purchase the cart

contents at a checkout• Their payment can be

completed online

Elapsed Time (secs)0 30

MONITORING IN ALL THE RIGHT PLACES

• Consolidate all tasks into one engine• Focus on User Experience not on System Experience• Use Synthetic Transaction Monitoring

Site 24x7 Default

dashboard

Site24x7 RMB

dashboard

Applications Manager Default dashboard

Applications Manager - Drilling down into Monitor Groups

IDENTIFY BOTTLENECKS WITH DEEP APPLICATION MONITORING

BASELINE

Optimal Target

Poor Performance Threshold

Alert Triggers

MONITOR YOUR USER APPLICATION UPTAKE

TEST, TEST AND TEST AGAIN

• Managing

• Validate• Identify

Plan Do

StudyAdjust

1. Identify you improvement2. Define what to measure

3. Gather Data4. Process Data

5. Analyse Data6. Use the data to plan your changes

7. Implement your Improvement

IN SUMMARY

Availability Monitoring

Business Goals‘Fast’, ‘Great’, ‘Available’

Monitoring Silos

Application Delivery

Performance Baseline

Change Impact Metrics

UX Monitoring

Concrete Targets

Single Intelligent Platform

Optimised for UX Targets

UX Baseline

Tied to UX Impact

ManageEngine®

Applications Manager

Application Performance Monitoring in Physical, Virtual & Cloud Environments

Navaneeth Suresh

Product Analyst

Applications Manager

Applications for

Business, Collaboration,

and Productivity

Enterprise IT

Management

Solutions

Network

Management

Framework

(Est. 2005)(Est. 2002)

(Est. 1996)

ManageEngine is the Enterprise IT Management division of

ZOHO CorporationPrivately held and profitable since inception

(Est. 1996)

Active Directory ManagementActive DirectoryExchange ServerSelf-service PortalRecovery and Backup

IT Operations ManagementNetwork PerformanceApplication PerformanceEnd-user ExperienceNetwork Change and ConfigurationConverged Infrastructure Storage InfrastructureBandwidth and Traffic

On DemandApplication Performance Helpdesk SoftwareActive Directory Recovery and Backup

IT Service ManagementHelp Desk

Asset LifecycleCMDB and ITIL

Customer Support

IT SecurityLog ManagementFirewall Analysis

Vulnerability AnalysisPrivileged Password

Network Anomaly Detection

Client ManagementDesktops Management

MDM and BYOD PoliciesOS Deployments

ManageEngine Solutions

Virtualization & Cloud Monitoring

Multi-Vendor Virtualization Monitoring

VMware, Hyper-V, Citrix

Xen Servers

In-depth performance

metrics

Capacity Planning &

resource allocation

Auto-resource

provisioning

VM-to-storage mapping

Integrated SAN

monitoring

◦ NetApp, EMC, Brocade using

SNIA

VM-to-Physical Storage Mapping

Display relationships between VMware vSphere servers, VMs

and storage arrays.

Support for Amazon AWS & Windows Azure

Transaction Monitoring

Web Transaction Monitoring

Apdex scores

Database metrics

URL to SQL

Transaction

tracing

Support for Java, .NET, and Ruby on Rails transactions

Application Overview

36

Web Transactions

Slow Transactions

Which web transactions are the slowest? Why are they slow?

Transaction Traces

Identify which component is causing the performance slow down

39

Database Operations

End User Experience Monitoring

Record & playback web transactions from enterprise branch offices

Monitor across Locations

Monitor business-critical network services from enterprise branch offices or actual customer locations.

EUM - Sample Performance Metrics

Response times

Outage trends

Health

Availability

Value:

Measure end-user experience of network services & apps

Troubleshoot Issues

Isolate performance issues

Root Cause Analysis

Local or remote problems

Drill-down views

Reduce MTTR

Value:

Resolve problems before end users are affected

Performance Management: Single Dashboard

•WebLogic, WebSphere, Oracle AS, JBoss, Microsoft .NET, Tomcat, SilverStream, GlassFish, VMware vFabric tc Server

Application Servers

•Windows, Linux, AIX, AS/400, iSeries, HP UX, Mac, Solaris, Novell

Servers

•Oracle, Sybase, MS SQL, DB2, MySQL, PostgreSQL, Memcached, Cassandra, MongoDB, Redis

Databases

•SAP, Oracle EBS, Siebel CRMERP

•JMX, SNMP, WMI, Scripts, Java RuntimesCustom

Applications

Performance Management: Single Dashboard

•VMware ESX/ESXi

•VMware Horizon View

•Microsoft Hyper-V

•Citrix XenServer

Virtualization

•Private Cloud

•Public Cloud – Amazon AWS, Windows Azure

Cloud Computing

• Java, .NET and Ruby on Rails environmentsWeb

Transactions

• WebLogic Integration server, WebSphere MQ, VMware vFabric RabbitMQ, MS SharePoint, MSMQ

Middleware

APM on the Cloud

APM on the Cloud with Site24x7.com (SaaS)

Availability reports

50+ monitoring

locations

Single alarm console

Auto-sync of monitor

groups between

Site24x7 &

Applications Manager

Value:

Monitor website performance from both inside and outside the data center

Editions: From SMBs to Large enterprises

Professional

•For SMBs

• Integrated performance monitoring for heterogeneous set of apps

Enterprise• For large

enterprises

• All features of Professional + failover, distributed architecture & high scalability.

Other points to note:

REST APIs

Native apps for Android & iOS devices

Multi-user access

Different roles for users - Admin, Operator,

Manager, User

Flexible licensing & pricing options

Professional Edition starts $795 per year

Supports subscription & perpetual licensing

Active user community

Key Differentiators

In-depth application performance management

Agentless monitoring

(Ensures low cost of maintenance)

Single tool for multiple technology components

Setup in hours, not weeks or months

(No professional services & consultants)

IT Management, SimplifiedReal-time IT management solutions for the new speed of business