1. By:Jessica Fisher

2. Advantages Disadvantages Quick Can confuse or Convenient complicate Can be saved and easily Minimal Security retrieved Easy to have Easy to transfer files miscommunications Cheap Information Overload Efficient

3. If the information is under a screen-length long If there needs to be an easily accessed record When the response isnt urgent If a response isnt necessary

4. To berate or reprimand To fire, lay-off, or terminate To send information that might require legal action To send credit card or social security numbers When youre angry

5. Completeness Clarity Accuracy Promptness Conciseness Courteousness Positivism

6. EDIT!

7. Subject Lines Emoticons Signature Slang Brevity Informalities Blind Carbon Copy Properly spelled words Sarcasm Grammatical ErrorsAdd Remove

8. WHEN IN DOUBT, LEAVE IT OUT

9. Questions? Comments?Feel free to email or use the comments section to leave me a note. jefishr@gmail.com

10. Fulton-Calkins, Patsy, and Karin Stultz. Ed. Procedures and Theoryfor Administrative Professionals. 6th ed. Mason, OH: South-WesternCengage Learning, 2009. 151-166. Print."Know when to use email." Fastrak Consulting., 03 May 1999. Web.23 Oct 2011. .