ALTUS ALLIANCE 2016

The “Need To Know” about transitioning from on premise to the cloud.

Your Presenters:Diana BudreauClient Success Director

Wilkin ShumTechnical consultant & IT Administrator

Agenda• So just what is Cloud again?• Technical must knows• Which cloud is right for you?• Transitioning your existing license and version• Other Considerations

What is Cloud?• Centralized Computing• Private Centralized Computing• Cloud Computing• Reliability• Scalability• NO hardware costs• You Pay What You Need

Product of Cloud Computing

Technical stuff you must know about the Cloud:• How flexible?• Increase computing power and Storage in a few minutes at

any time.• How reliable?• Storage, database, network, and servers are set to be

redundant and high-availability.• Where is your data stored?• 2016 Microsoft is building Canadian Data Centre (Azure) for

Canadian Customers.• Is it safe?• All services and data are isolated.• Your company can only access what you subscribed for.

Single Tenant VS. Multi-Tenant• Pros – Single Tenant• Reliability• Easy to Migrate from SaaS to

Self-Hosted• Flexibility on Security Roles

and Customization• Upgrade Time Frame are

controlled by Customer

• Pros - Multi-Tenant• Lower Monthly Cost• Lower Start up Cost• Quick/Easy Setup• Easier to

Upgrade/included• New features and

Security Roles are added in each release.• Shorter Testing period

Single Tenant VS. Multi-TenantCons – Single Tenant

• Higher Setup Cost• Higher Monthly Cost• Takes longer time to

setup• Takes longer time to

upgrade and test all the customizations

Cons- Multi Tenant• Solution shared between

tenants• No Customizations• Security Roles are shared• New features and

Security Roles are added in each release.• Upgrade Controlled by

Altus

Pricing Considerations• Canadian Cloud – no exchange rate• Cloud services are “ALL IN” (Server, services are

included)• Your internal IT costs are reduced or re-allocated• Average multi-tenant costs are $515, per user per

month• Average single tenant costs are $620, per user per

month

Pricing ConsiderationsBased on 6 users

DescriptionExisting On Premise

Single Tenant Cloud

Multi Tenant Cloud

Up front license purchase 60,744.00 NA NAAnnual Costs 24,297.60 NA NACost per user, per month 625.00 515.00Total Costs over 5 years 182,232.00 225,000.00 185,400.00

Up front - Server Costs 15,000.00 NA NAAnnual - IT professional Services 30,000.00 NA NATotal Cost over 5 years 165,000.00ALL IN - 5 year cost 347,232.00 225,000.00 185,400.00

Upgrades – How do they work?• Whether on Premise or Cloud:• Always Plan• Recognize customizations and impact• Always Test• Prepare staff• Pick the right time• Training & Testing should always occur

• On Premise and Single Tenant – Consultant and web-based• Multi-Tenant – web-based

Upgrades – How do they work?• What’s different on the Cloud• No server planning, costs and effort• IT will focus on the staff accessibility• Quickly learn what is new and dive in• Easier Change Management• Constant efficiency improvements• More frequent access to the latest features and functions

Upgrades – How do they work?Description

Existing On Premise

Single Tenant Cloud

Multi Tenant Cloud

Planning ### ## #Upgrade Frequency 2 years 2 years 4 to 6 monthsStaff Effort ### ## #IT Team Involvement ### # (Minimal) # (Minimal)Testing ### ### # (Minimal)

Transitioning your existing license• On-Premise -> Private Single Tenant• Uses same license• Concurrent users still exist• Azure licenses are purchased• Same Software Annual fee structure

• On-Premise -> Multi-Tenant• Now using new Multi-tenant license• Access to the functionality you pay for with your fee• Users become named users – all users need access

Transitioning your existing license• On-Premise -> Private Single Tenant• Transition planning normally occurs as part of an upgrade• Customizations allowed• No Functionality Change (with the exception of new features)• Upgrades proceed as normal• Evergreen applies

• On-Premise -> Multi-Tenant• Careful Planning• No Customizations, only standard cheque, PO etc.• Solution is upgraded regularly as part of your costs

Adding Functionality• On-Premise -> Private Single Tenant• Product add ins / adding users allowed• Customizations allowed• New integrations allowed• Implementation of new product allowed

• On-Premise -> Multi-Tenant• Anything your user fee provides can be implemented• You can upgrade to a larger solution offering to gain more

functionality• You can add users at any time• No external product add in• No new customizations or integrations allowed

Planning your transition• Basic considerations are:• Budget required• Timing• Effort• IT impact• Change Management

Budget• Single Tenant• Planned as part of a regular upgrade, typical upgrade costs

apply• Annual fees are still due• Reduced effort of IT EFT’s, especially going forward

• Multi-Tenant• Annual fees no longer apply• Plan to discontinue your existing annual fee• Plan to introduce a new per user based fee

Timing• Single Tenant• Can occur anytime• Best to occur with an upgrade• Where possible, plan around YE, Audits, etc.• Plan as part of an IT review, new server requirements etc.

• Multi-Tenant• Best to occur 4 to 6 months before next annual fee renewal• Upgrade has to occur and the relevant effort needed• Plan this around server deactivation/IT changes

Effort• Single Tenant• Normal upgrade effort required, all traditional steps followed• Some Change Management• Transition easier for 2013+ clients

• Multi-Tenant• Some added Upgrade effort required due to all standard

• More personalization is likely to occur• Plan how to manage the Change Management• Transition much easier for clients with little or no

customizations

IT Impact• IT administrators can focus on user experience

• Application Management

• Workflow Management

• Network Management

• Vendor Management

Cloud Change Management• Goal: to manage change in a way that employees can

cope and not to force or impose change• Lead by example• Frequent Communication • Hold an “All Hands” meeting and review the plan well in

advance• Be prepared to answer questions and alleviate fear

Other Cloud Considerations• Office 365• SharePoint Online• One Drive For Business• Skype For Business (LYNC)• Yammer (Social Network For Business)

• Azure• Active Directory Management (Azure AD)• Create Single-Sign On for more secure user login experience.

• CRM Online

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