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The Last Mile in Informa2on Management
Ma4 Hillery, Vice President, Document Management
Solu2ons & Professional Services Informa2on Technology, Iron Mountain
What is the “Last Mile”? “…the final leg of the telecommunica2ons networks delivery components and mechanisms to retail end-‐users (customers).” Source: Wikipedia
The “Last Mile” Explained • Telecomm, Cable, and Internet • The challenge delivering high-‐value services to consumers over low capacity lines
• The bulk of the connec2ons in the U.S. • Bo4leneck between data centers and the end-‐consumers
The Last Mile In Informa2on Management
• Policy is not digitally connected to the content
The Last Mile In Informa2on Management
• The connec2on does not exist today
The Last Mile is Real
“I’ve been looking for this for years”
Exhibit A: Tradi2onal Reten2on Schedule
Was never built to connect to content.
Market Dynamics 51% have had data-‐related incidents in the past 12 months, including 16% suffering a data breach – half from external hacking and half from staff. Staff negligence or bad prac2ce is the most likely cause of data loss (20%). 60% of respondents agree that automa2on is the only way to keep up with the volumes of electronic content. 21% are already using automated declara2on or classifica2on of records, and 26% have new projects under way.
Source: AiiM Informa2on Management in 2016 and beyond
Current State
ecm
Closing The Last Mile is Required to Classify
• Smarter Reten2on Policy that can be used to classify the content
dumb documents
What does smart content look like?
• Self Described – Security requirements – Regulatory requirements – Governance requirements – Business value requirements smart
documents
Why pursue going the distance? Value from Informa2on (Big Data)
§ Advise on how to organize informa2on § Insert intelligence as reten2on policy is applied
Cost Reduc2on in Informa2on Systems (Cloud)
§ Facilitate destruc2on and system decommissioning § Apply reten2on policy to legacy informa2on
Risk Management in Security, Privacy and Compliance (GRC) § Enable strict informa2on management § Apply reten2on policy to new informa2on
Why hasn’t TLM been fixed?
Reason #1 Not sure.
Why hasn’t TLM been fixed? Reason #2:
The origins of RIM weren’t in IT and the problem
wasn’t obvious from the beginning.
Why hasn’t TLM been fixed?
Reason #3: Demand for
commercial off-‐the-‐shelf soluEons.
Why hasn’t TLM been fixed?
Reason #4 Lack of
Standards.
Two levels of connec2vity
Technology Connec2vity
RelaEvely
Easy
Data Connec2vity
Difficult
Iron Mountain is Working on TLM 1. We have the system (Policy Center) 2. Our IG Consul2ng team are Policy
experts 3. Industry rela2onships
Our Vision • New Open Standard • Industry adop2on • Cer2fied systems
Expansion through IG Elements
Source: Informa2on Governance Reference Model / © 2012 / v3.0 / edrm.net
How can you help? • Par2cipate in our Standards working group • Par2cipate as a Pilot • Drop your business card on your way out or Booth #11 – Request to be updated
Ma4 Hillery Iron Mountain, Inc. Boston, MA [email protected] @ma4hillery