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A Look Behind the Curtain The State of the Industry
Presented by: Bob Larrivee Vice President/Chief Analyst AIIM [email protected] @BobLarrivee
Drivers
• #1 Risk & Compliance back on top, especially for largest (up from 38% to 59%)
• #2 Costs & Productivity except for smallest (40%)
Dependency • In 47% of organizations
a content system outage of more than 2 hours would cause serious business disruption
• 79% would struggle after one day
Adoption • 17% have completed a
true ECM capability, including 4% on a global scale
• 23% well on the way
• 6% looking to replace
Governance • 18% align IM/ECM
system strategies with agreed IG policies
• 15% have IG policies but they do not drive decisions
• 29% have no IG policies
Content Creation Mechanisms
• 49% using shared-copy review, but only 10% with concurrent editing
• 78% still circulating by email for review and approval
Email • 39% describe their
email management as “chaotic”
• 19% have fixed delete-all policies, 16% keep everything
• 17% dedicated archive with defined retention and hold
Content Deletion • 47% have an IG policy that
defines retention, but 51% rely on manual deletion vs 25% automatic
• 24% have no mechanism to limit stored content, inc. 21% of largest orgs
Defensible Content Deletion • Half would struggle
with cloud, social and file shares
• 20% are following policy but are not auditing it
• Paper records is best, but only 40% following IG and auditing
Business Processes • 46% have some paper-
free processes (so 54% don’t)
• 30% capturing closer to the customer, but only 24% handling multi-channel
• 21% using digital signatures
Multi-Channel Inbound • 23% have elements of
multi-channel integration, but only 5% with automated routing to multiple processes
• 58% describe their inbound handling as ad hoc
Enterprise Integration • 31% are integrated with
content creation systems; 15% with project or case management
• 18% with multi-
repository search
• 27% have no integration with other applications
Content Analytics • 15% using auto or
assisted classification at creation/ declaration
• 11% using analytics for metadata correction and security risks
• 12% for business insight
Enter the Cloud • 20% are live with cloud
for all or some of their core content
• Plus 7% with selected users/content or for collaboration and file-sharing
• 26% have no plans for cloud
Hurdles to Success • User adoption
• Senior management
buy-in
• Departmental conflict
• Resources
• Cost