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Meeting and exceeding stakeholder and user expectations

Curtis A. Carver Jr.Vice Chancellor and Chief Information Officer

Board of Regents, University System of Georgia@carverc

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Agenda

Climbing the CIO Hierarchy of Needs Routine Things Well, Not So Well, and the

Legend of the Busy Bastard Business Partner or Obstructionist? Game changer without it being all about you

Decision Superiority Chief Information Officer or Chief Innovation

Officer?

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Climbing the CIO Hierarchy of Needs

http://www.cio.com/documents/pdfs/IT_Value_Hierarchy.pdf

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Routine Things Well

The “lights” always work (availability)

The customers perceive the lights always work.

Customer satisfaction grows over time as their perception changes.

This occurs without the perception of “IT Busy Bastards”.

http://golf-forum.nextgolf.it

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Enabling Techniques

Fix it and then delegate this to someone or hire someone.

Dashboard results (availability and customer satisfaction and routinely update).

Don’t be a Busy Bastard. Say no to impossible situations. Think sustainability – not lowest immediate

cost.

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Business Partner

Partner with business owners to jointly solve issues.

Natural ability for CIOs to bridge different initiatives.

Judgment of CIO based on a deep knowledge of the business and ability to work with others are the key enablers.

http://Startupbusiness2.wordpress.com

Who is the CIO in this picture?

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Enabling Techniques

Build it and then delegate this to someone or hire someone.

Under promise and over perform. Ensure others always get the credit – your

success is a series of successful projects. Build personal relationships. Leverage your involvement in multiple projects

to build bridges and connect projects.

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Paradigm Shift

Never delegate thought leadership and especially not to a consultant.

See opportunities to transform the business that others do not.

Seat at the table – about 6% of CIOs reach this level. No longer the Chief Information Officer – you are the

Chief Innovation Officer Decision Superiority – the ability to sense a change,

decide a course of action, and act faster than the competition. Ideally you are inside their decision cycle.

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Questions, Comments, A Conversation

http://thecripplegate.com/fellowship-and-conversation