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Advantages & Disadvantages Of Different Communication Routes

Presented By SHWE YEE MYA WIN

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Live Chat

Forum

FAQs

Email

Newsletter

User Guide

Remote Connection

Telephone

Face-to-face

Communication Routes

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Advantages

Easily Accessible

Instant Response/Feedback

Support multiple customers simultaneously

Cost Effective

Lessen emotional response

Live Chat

Disadvantages

× Prank chats

× Constant need of internet access

× Communication Difficulties

× Time zone Difference

× Not very convenient for every user

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Advantages Create a discussion environment

Ability to see different views and opinions on certain problem

Treasure trove of information

Forum

Disadvantages

× Unable to get instant response.

× Posts may become sloppy, messy, and off topic.

× Opens you up to hackers, spammers and predators.

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Advantages Reduce the need to answer the same question repeatedly

FAQs

Disadvantages

× No guarantee to give the exact answer.

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Advantages Quick and effective communication.

Easy to use

Cost Effective

Email

Disadvantages

× Have to wait a long time to get a reply

× Need of email address and internet access

× Prone to spam and viruses

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Advantages Continuous share of information

Newsletter

Disadvantages

× Subscription Problems

× Can be annoying and not very helpful.

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Advantages Reduce the chance of misuse the product

Serving as a sales literature

Save Time

User Guide

Disadvantages

× No other information than how to use the product.

× Cannot solve any problem

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Advantages Easily Accessible

Time Effective

Remote Connection

Disadvantages

× Security Risks

× Slow

× Not reliable

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Advantages Immediate feedback

Common and easy

Interactive

Telephone

Disadvantages

× Time consuming

× Costly

× Cannot send images and files

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Advantages Effective communications

Questions and mistakes can be clarified immediately

Face-to-Face

Disadvantages

× Unsuitable for multiple users

× Not accountable

× Inaccessible

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