ADP Service Portal Powered by MongoDBJune 2015

© Copyright 2014 ADP, LLC 2

Who is ADP?

One of the world’s largest providers of business outsourcing solutions and services for…

Human Resources

Payroll

Benefits

Time & Attendance

Retirement Administration

Tax Payments & Compliance

Talent Management

© Copyright 2014 ADP, LLC 3

A Global Provider

625,000 clients in 100 countries– Over 80% of Fortune® 500 companies

– Over 90 Fortune 100 companies

Associates in 40 countries

4

ADP Fast Facts. . .

Industry Leadership

ADP pays 24 million (1 in 6) workers in U.S., and 10 million abroad … Moved about $1.5 trillion in U.S. client funds in 2014* Processed 53 million W-2s* in 2014

Administers benefits for nearly 10 million workers + 5 million dependents Hosts more than 2 million completed performance reviews 91.4% client retention in 2014* and average client tenure of 12 years #65 on Forbes’ “World's Most Innovative Companies” list in 2013

Our People

52,000 associates worldwide Provide service and support in more than 30 languages Manage 2,000+ tax agency relationships in U.S. and abroad

Financial Stability and Resources

Exceptionally strong AA rating by Moody’s® and S&P ®

Fiscally conservative – minimal long-term debt Dividends paid to shareholders continuously since 1974 $10.3 billion in revenue* – ~234 in the 2014 Fortune 500**

*ADP’s Fiscal Year 2014, ended June 30; excludes ADP Dealer Services revenue** Approximate estimate based on restated revenues post Dealer Services spinoff

© Copyright 2014 ADP, LLC

ADP’s Product Innovation Focus

Mobile Apps

Titanium

Visual Design Language

Marketplace & APIs

Client Service Representative (CSR) Ecosystem

Corp Apps

Knowledge AppsLine of

BusinessApps

167 Separate Applications / Tools

Multiple Logins, No Single Dashboard, Context Switching

Business Transformation – The ADP Way

Tax COE Transformation

Kaizen on CSR experience

CSR Experience

Client Experience

Enable transformation with Service Portal

Single point of entry Eliminate need for multiple apps

Tax Center of Excellence Strategy

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Proactively correct Tax issues and missing data before

they effect Client filings

Direct Client access to Tax Knowledgeable

associates when needed

Build organization around a model of associate

collaboration focused on driving productivity improvements

Tax Processing

Drive timely deposits & first

time filing acceptance

Tax Proactive

Drive Client Profile accuracy

Tax Direct

Access to Tax knowledgeable

associates

Amendment Services

Timely and accurate

amendments

Tax Resolution

Jurisdiction specific

knowledge

Tax Enablement

Accountability for delivering on

organizational objectives

Overall Goal

Create a single shared service organization that provides consistent high quality Tax services across all of ADP’s businesses that uses transformational change and improved delivery of clients expectations in order to differentiate ADP in the market.

Functional Groups

Functional Objectives

Simplify • Innovate • Grow

Build an organization around associate

collaboration focused on driving productivity improvements for our

clients

Service Portal Vision & Goals

Goals

Intuitive composite app

Training time

Attrition

Service quality

Associate efficiency and effectiveness

New ADP Product design & Ux principles

Vision

Create an intuitive role-based portal experience that provides associates with essential data and tools to get their job done

Key Service Portal Capabilities

Client info snapshot

o Client details & contacts

o Case history

o Prior survey results

Agent phone integration

Tax dashboard

o Federal

o State

o Local

Social Collaboration

o TaxU

o TCoE

Social Q&A

Search across

o SharePoint

o ADPWorks

Single sign-on

Access to common tools

New Service Portal Stack & New Team

Ux Developers Ux Designers

API Developers SharePoint 2013 Developers

MongoDB/ETL Developers

Infusion

User Experience & App Dev Foundation

SharePoint 2013 for rapid app dev

VDL as user experience framework

AngularJS for efficient client side scripting

Web Services Foundation

Node.JS

Efficient

Non-blocking

Event driven

Extensible

Scalable

RESTful APIs

ADP REST API Standard

HTTP based

Stateless

Simple & open

Efficient

Data Aggregation Foundation

Schema-free

Native JSON support

Document oriented

Extensible

Scalable

Expertise driven by Infusion

Specific Challenges MongoDB Addressed

Data aggregation layer & ETL target

Schema-free data storage

Extensible data representations

Forward data cache

Reduce data access latency

SOR connectivity issues

Loosely couple Ux from SORs

Compatibility with RESTful APIs

From SQL

DB2 SQL STATEMENT FROM SOR

YUCK!

SELECT

A01.FIELD1, A01.FIELD2, S01.FIELD3, S01.FIELD4, TA14.FIELD5,

TA14.FIELD6, …

FROM AO1, S01, TA14, ...

INNER JOIN ... INNER JOIN ... JOIN …INNER JOIN … INNER JOIN …

INNER JOIN ... JOIN… LEFT JOIN …

WHERE …

To APIs with NodeJS & MongoDB

http://api.adpcorp.com/crm/v1/clients/{:co}/{:reg}

Simple NodeJS Query via MongoDB

To JSON – Bottom to Top

http://api.adpcorp.com/crm/v1/clients/{:co}/{:reg}

JSON > MongoDB > Node.Js > AngularJS

Service Portal Video

Service Portal

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.20

Service Portal

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.21

Service Portal

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.22

Thank You

23ADP, the ADP logo, and In the Business of Your Success are registered trademarks of ADP, LLC.  © Copyright 2015 ADP, LLC. All other marks are the property of their respective owners.