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25 October 2016
Adapting to a Hybrid World
Hello. I’m Bill!Bill Lowry | Vice President, Products
e: [email protected] | v: +1.312.268.9227
ServerCentral
+1 (312) 829-1111
ServerCentral OverviewManaged IT Infrastructure for Industry Leading Companies
Privately held company • HQ in Chicago since 2000
• Entering our 16th year of operations
Strong financials• Operations focused vs. capital intensive business model
• Expansion based on organic and self-funded means
Focus on hybrid infrastructure• Swift and flexible from contract to services turn up
Superior, personalized customer service
and support• Trained technicians available 24/7/365 to install, configure, and
troubleshoot
• Continuously manned network operation centers (NOC) by our own staff
• Onsite parts depot for emergency repairs or replacements
ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and
Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia.
Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed
networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.
ServerCentral
+1 (312) 829-1111
What’s Behind ServerCentral?Proven Processes, Proven Technology, Unmatched Experience
ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and
Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia.
Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed
networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.
Global data centers & IP network• 8 facilities (16 datacenters) in 8 major metro areas, on 5 continents
• Operate and manage over 40 PoP’s in 24 markets worldwide
• Support for hundreds of gigs of capacity via 10/40/100g connections
Unmatched Service Level Agreements• 100% uptime on power & IP service
• Avg. ticket response time: 15 minutes
Carrier Grade & Enterprise Class Infrastructure• 16+ year strategic partnerships with leading vendors
On-Site Spares / Parts Depot
for All Critical Infrastructure• Switches, routers, firewalls, load balancers, servers, etc.
What is hybrid?
Colocation Managed Services Cloud
• The way it’s done
• Keep it in house
• Feels private, safe
• IT has control
• Need less downtime
• Cheaper than a DC
• Better network access
• Better support
• Increased complexity
• Can’t hire
• Need help
• Less mundane tasks
• Focus on apps
• Shift risk
• Scale
• OpEx v. CapEx
• Lower cost?
• New, cool
Traditional Infrastructure Path
Internal
Why?
Cloud Managed Services
• No infrastructure
• Apps - Microservices
• Scale
• OpEx v. CapEx
• Lower cost?
• Complexity
• Talent
• Focus on apps v.
infrastructure
Current Infrastructure Path
Why?
The Right Services.
The Right Platforms.
The Right Time.
The Right Results.
A Successful
Public Cloud Deployment
Application
Redundancy
• Critical applications must be able to
survive regular provider outages
• Applications should be load balanced
across multiple clouds or multiple AZs
• The more data-driven the application, the
less hyperscale friendly the application
Application
Redundancy
• Ability to pick your ball up and go home
• Applications are not vendor-locked
• Easily decoupled systems
• Legacy app integration
Application
Portability
Development
Competency
• Outsourcing hyperscale development is a
slippery slope
• These are expensive resources onshore
• High short term turnover rate amongst
these employees
Application
Redundancy
• Costs can ‘hockey-stick’ as workloads
increase
• Inefficient operations cost more in the
public cloud
• Need to account for changing your
software to take advantage of hyperscale
environments / microservices
• Might need to hire that help (if not in-
house) and account for those costs
• Will add time to the deployment
Costs of Scale &
Transformation
A Successful
Private Cloud Deployment
Growth Pattern
Implications
• Longer term investments (provider contracts, etc.)
• Capacity planning is key
• Requires up-front understanding of
existing infrastructure inner workings
• Growth happens in larger increments
than on public cloud
• Not all resources used all the time
• Larger up front cost than public cloud
Growth in
“Chunks”
Tradition
• Choose the right platforms
(hypervisor/network/storage) for your
organization
• More flexibility means more decisions
• More decisions means the involvement
and support of your partner becomes
increasingly critical
• Less transformation needed = Less
upfront application costs
A Successful
Hybrid Cloud Deployment
Connecting Public
& Private
• Extend enterprise network into the public
cloud without lowering security or
increasing risk
• Understand impact of latency between
private environments and public cloud
AZs
• Capacity plan for a rainy day
• Clear delineation of duties to manage
private and public
• Keep internal install base up to date
• Reconcile vendor invoices & understand
“what you’re paying for”
Support for
Underlying
Infrastructure
Which Applications
Belong Where
• Some workloads lend themselves to
being fully virtualized, some don’t
• Remember the 80-20 rule with regard to
resource utilization and cost
• Internal teams ensure no cross pollination
exists, or is mitigated
• What are your competitors/friends doing
with these apps?
• Map apps that will ‘burst’ into the cloud,
and understand associated costs
• Ensure data doesn’t ‘bleed’ between
public/private environments without
good reason
Pro Tips
1 Focus on the Benefits
• Is it more cost effective?
• Is it more reliable?
• Is it easier to manage?
• Does it scale more effectively?
• Can someone else operate it?
• Will it support your transformation?
2 Strategic Not Tactical
• Evaluate options holistically
• Everyone signs off
• Keep plans and execution fluid
• Look 12-24 months out, min.
• Existing licensing
• Build your financial model
3 Evaluate Every Application
• 15 Minute RTO
• Critical Systems
• Invest Here
• 1-4 Hour RTO
• Non- Revenue
Generating
Systems
• 4-8 Hour RTO
• Support Systems
• 8+ Hour RTO
• Everything Else!
Tier 0 Tier 1 Tier 2 Tier 3
4 Compliance Considerations
HIPAA PCI Type II AT-101
SOC 2
What’s Happening Today?
Questions?
For More Information Please Visit
www.servercentral.com
25 October 2016
Adapting to a Hybrid World