Upload
irc
View
269
Download
0
Embed Size (px)
DESCRIPTION
IRC’s Marieke Adank presented recent findings relating to monitoring and sustainability of rural WASH services in Ghana at the SWWW 2012.
Citation preview
Marieke
Adank
Stockholm
Water Week
2012
MONITORING RURAL WATER
SERVICE DELIVERY IN GHANA
Marieke
Adank
Stockholm
Water Week
2012
WATER SERVICES THAT LAST …2
TRIPLE-S AND MONITORING IN
GHANA
• Developing and testing of indicators
• Assessing the current status of service
delivery
• Assessing the potential to improve data collection using mobile phone technology
2
WATER SERVICES THAT LAST …3
DATA COLLECTION
East Gonja, Northern Region
Akatsi, Volta Region
Sunyani West, Brong Ahafo Region
WATER SERVICES THAT LAST …4
INDICATORS
Water services: functionality, reliability, quantity (use),
quality, accessibility (distance and crowding)
Water service providers: day-to-day management
Service authority functions: planning, coordination,
oversight, monitoring, technical support
Developing indicators:
Set by government, with stakeholders
Based on national standards and guidelines
Score: 0 - 100
Benchmark: minimum acceptable score
WATER SERVICES THAT LAST …5
EXAMPLE OF WATER SERVICE PROVIDER SCORING:
COMPOSITION OF WATSAN COMMITTEE
Score Narrative description
0 The composition of the WATSAN committee is not in line with the CWSA guidelines
25 There is a WATSAN committee, which has been composed in line with the CWSA guidelines, but the WATSAN has not received initial training
50 Benchmark: There is a WATSAN committee. Its composition is in line with the CWSA guidelines and it has received initial training
75 There is a WATSAN committee. Its composition is in line with the CWSA guidelines and its members have received refresher training on an irregular basis
100 There is a WATSAN committee. Its composition is in line with the CWSA guidelines and its members have received refresher training on at least bi-annual basis
WATER SERVICES THAT LAST …6
SERVICE PROVIDER BENCHMARKING
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
% o
f W
ATS
AN
s m
eeti
ng
the
ben
chm
k
Akatsi East Gonja Sunyani West
3 financial indicators 3 governance indicators 5 operational indicators
WATER SERVICES THAT LAST …7
CORRELATIONS BETWEEN MANAGEMENT AND POINT
SOURCE RELIABILITY
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
% o
f re
liab
le p
oin
t so
urc
es
Point source managed by WATSAN that does not meetbenchmark
WATER SERVICES THAT LAST …8
68% 64%
32% 36%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Not managed byWATSAN
Managed byWATSAN
% o
f p
oin
t so
urc
es
not reliable
reliable
RELIABILITY AND SERVICE PROVIDERS
WATER SERVICES THAT LAST …9
SERVICE AUTHORITY INDICATORS
• Direct monitoring of technical, administrative and
financial performance of the community-based service
providers, and provision of technical assistance when
needed
• Presence of DWST
• Data flows from district to regional level
• District level budget allocation and utilisation
• Facility management plans and by-laws
• Coordination of NGOs
Direct support
WATER SERVICES THAT LAST …10
SERVICE AUTHORITY SCORES PER DISTRICT
WS-Sup1 /WB-Sup1 - Monitoring support Akatsi (n=109)
East Gonja (n=51)
Sunyani West (n=28)
Grand Total (n=288)
% of WATSANs for which the monitoring support benchmark is met 87% 28% 7% 59%
Support indicators Akatsi East Gonja Sunyani
West Average
Presence of District Water and Sanitation Team 0 25 25 17
Data flows from district to region level 25 25 0 17
Allocation and utilisation of district budget 50 25 0 25
Presence of facilitaty management plans and by-laws 25 0 0 8
NGO coordination 25 0 0 8
WATER SERVICES THAT LAST …11
SUPPORT AND MANAGEMENT
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
%o
f W
ATS
AN
s m
eet
ing
the
be
nch
mar
k o
n
serv
ice
pro
vid
er
ind
icat
ors
Percentage of WATSANsmeeting service providerbenchmark, withoutmonitoring support
Percentage of WATSANsmeeting service providerbenchmark, with monitoringsupport
WATER SERVICES THAT LAST …12
CONCLUSIONS
• Monitoring performance of service providers
(management) and service authority functions
(support) in addition to monitoring services provided
• Indicators should be context specific and based as
much as possible on national level norms and standards
• Findings from Ghana
– low levels of management and support
– correlations between performance of water service providers and
reliability
– correlations between the performance of direct support
(monitoring support) and the performance of the service
providers
WATER SERVICES THAT LAST …13
NEXT STEPS
• Discuss indicators and revise where needed
• Use findings as input for discussion on national level
norms and standards
• Scale up use of the indicators, through integration in
rural water supply monitoring system DiMES
• Link data collection process using mobile phone
technology (FLOW) to DiMES