LiveHelp Server Quickstartfor Joomla 2.5 & 3.0

This quickstart will help you get started withActiveHelper LiveHelp system and will walk you

through a six simple steps.

1. Install the LiveHelp Server Component.

Like any other extension in joomla you can install the LiveHelp Server through the “extension manager” section on the joomla admin area.

NOTE : In order to do a successful installation remember to use the right package. We have available

different installer packages for each joomla version.

2. Setup the first domain.

After the installation you need to start by adding the first domain to manage. The process is quite simple, go to the dashboard, manage domains and click on “new”, then write the “real” domain where you want to deploy the chat.

NOTE : Remember you always need to use the real domain name.

3. Setup the first agent.

After adding the domain is necessary to create the support agents, go to the manage agents and click on “new”, then enter all the required agent information.

NOTE : Remember you always need to set at least one domain ON in the available domains list or the

agent can’t sign in on the Support Panel Desktop or Mobile.

NOTE : If you don’t know how the “Agent Status Indicator” works we strongly suggest to set the status type

with the default value “domain”.

4. Deploy the tracking module.

On the manage domains section you can create the tracking module for each domain, remember to select the correct joomla version.

NOTE : If you want to deploy the chat option in a non-joomla site it’s necessary to create a basic javascript

code through the option below the modules.

After creating the module you can install and setup the module like any other module on joomla.

5. Get the agent access info.

After you add any agent you can get the agent access info, also you can get this information through the option “Client Info” in the manage domains section.

6. Go Online with the Support Panel.

With the access info and the system ready to work you can go online through the Support Panel Desktop or Mobile.

NOTE : On the support panel desktop the first time you need select the status online and then enter the

access info.

NOTE : Remember you need to download and install the Support Panel Desktop on your agent computer to

get started.