Quick Start Guide

Six Simple Steps Designed to Start with our LiveHelp Server

on Joomla

ACTIVEHELPERLIVE SUPPORT SYSTEM

This quickstart will help you get started with ActiveHelper LiveHelp and will walk you through a

six simple steps.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 1Install the LiveHelp Server component in your Joomla panel extension manager.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 2Add a new domain in the manage domain option.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 3Add a new agent in the manage agents option.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 4Assign the new agent to the available domains that you needed.

Select the agent and push click in the edit domains option in the top of the window.

Enable the agent to the domains that you needed.

Allow the agent with a simple click in the enable link and the end of the form data, column “enabled”.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 5Deploy the tracking script .

Go to manage domains and press click the module or script tracking image of the domain at the end of the form data.

Install the module generated in your server.

In the Extension manager option “Install from Directory” copy the path to the module file in your server and install. Next enable the activeHelper LiveHelp module in the module manager option.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 6Generate the connection agent info data.

Go to manage agents , select the a agent and press click the client info option at the top of the form.

Start the Support Panel

Copy the connection info from the client info option.

Server : http://www.activehelper.comeserver path : your server pathaccount : defaultlogin : agent1password : 123456

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 6Start the tracking of all your domains