Quick Start Guide

Six Simple Steps Designed to Start with our LiveHelp Server

on Joomla

ACTIVEHELPERLIVE SUPPORT SYSTEM

This quickstart will help you get started with ActiveHelper LiveHelp and will walk you through a

six simple steps.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 1Install the LiveHelp Server component in your Joomla panel extension manager.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 2Add a new domain in the manage domain option.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 3Add a new agent in the manage agents option.

Also you need to enable the domains in which your agent will be working. This option is available in the LiveHelp Server 2.5.5 or higher.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 4Deploy the tracking module .

Go to manage domains and press click in the option “Generate Module” or “Generate script” at the right side of the form.

Install the module generated in your server.

In the Extension manager option “Install from Directory” copy the path to the module file in your server and install. Next enable the activeHelper LiveHelp module in the module manager option.

For Joomla you can use the tracking module, for non-Joomla sites you can use the tracking script option.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 5Generate the connection agent info data.

Go to manage agents , select the a agent and press click the client info option at the top of the form.

Start the Support Panel

Copy the connection info from the client info option to the Support Panel Console.

Server : http://www.activehelper.comeserver path : your server pathaccount : defaultlogin : agent1password : 123456

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 6Start the tracking of all your domains