Maintenance and Operations Forum

Thursday 17th May 2012

Agenda

Introduction

Presentation – Standard SAP PM Reporting

Presentation - Mobility

Future Sessions

Agenda

Time Item

1300 Buffet Lunch

1330

Introduction to ForumContextAimsPrevious Forums

1340Session Presentation

Using standard SAP reporting to improve maintenance processes John Meiklejohn, Senior SAP Consultant, Absoft

1410 Questions

1420 Coffee Break

1430Session Presentation

Mobility Bjoern Harzer, SAP Solution Architect, Absoft

1500 Questions 

1510Future Sessions

Topic SuggestionsAOB

1520 Coffee and Networking

Agenda

Introduction

Presentation – Standard SAP PM Reporting

Presentation – Mobility

Future Sessions

Health and Safety Information

Fire Alarm

Assembly Point

Fire Exits

Restrooms

Mobile Phones

Please put on silent/vibrate

About Absoft

Over 20 years in business

SAP consultancy practice – Oil & Gas

SAP experience since initial release of R/3

80+ permanent employees

High Staff Retention / Low Staff Turnover (7.4%)

Significant investment made to on-going training (12 days per annum)

Why Absoft?

SAP Oil and Gas Partner

SAP Business Objects Partner

Unrivalled track record

Global turnkey project capability

39 countries

Optimisation of Requirements Gathering – right people, right questions

Accelerated implementation via purpose-built Templates

Resource augmentation and change management

Continuity of service beyond go-live

Absoft has deployed SAP into 39 countries worldwide…

• EUROPE

• MIDDLE EAST

• AMERICAS

• AFRICA

• ASIA

Products and Services

SAP Implementation

SAP Consulting

SAP Training

SAP Support (Front & Back-office)

SAP Infrastructure

Data Migration

ReadSoft

Business Objects

Aims

Informal network for Oil and Gas organisations using SAP

Share best practice use of SAP in the Plant Maintenance arena

Foster discussion around potential solutions for common pain points

........?

Context

Forum not recognised or sponsored by SAP

Forum is not intended to in any way compete SAP User Group

http://www.sapusers.org/members/sigs.php?sig

Calum Davidson – Calum.Davidson@subsea7.com for more info

Keen to extend reach of forum: Open to all SAP using companies in Oil and Gas sector

Maintenance and Operations Forum alternating with Supply Chain

Absoft happy to act as co-ordinator – agenda/topics to be driven by participants

Questions

Agenda

Introduction

Presentation 1 – Standard SAP PM Reporting

Presentation 2 – Handhelds

Future Sessions

Agenda – SAP Reporting

Reporting in SAP - Overview

Reporting on Technical Structures Structure and Multi Level Reports Classification searches

Operational Reports Overview of Reports Using Selection Variants Setting Display Variants Downloading reports to Excel Reporting tips

Plant Maintenance Information System Overview of Standard analysis Overview of Flexible analysis Using Exceptions

Questions

13

Reporting in SAP

Reference Information: Structure of Functional Location (e.g.IH01) Object Lists (IH06, IH08,…) Multiple Level Lists (IL07, IE07,…) Purposes:

Finding Location codes and equipment numbers Verifying Technical Structure Reviewing/identifying spares, measuring points etc.

Operational reports List of Notifications (e.g. IW28, IW29, IW65) Lists of Work orders (IW38, IW39) List of Work order operations (IW37N, IW49N) Purposes:

Work lists Status Monitoring and progression Planning and preparation of work packs Interactive – allow you to access other functions by double click

Maintenance Information Reports Cost Analysis (MCI3,MCI8) Damage and Breakdown analysis (MCI5, MCI7) Purposes

Trends Problem monitoring Cost analysis Maintenance statistics (Mean time between failures, mean time to repair etc.) Provide limited drill down (e.g. cannot directly display/access notification from output)

Reporting on Technical Structures

Reporting on Technical Structures

Used to identify or locate technical objects in SAP

Can be used to: Locate assets to be worked on Safety critical assets Spare lists for assets Other assets impacted by problems As aid to identify where equipment is installed in technical systems

……

Demonstration 1

Operational Reports

Operational Reports

Provide information and functionality to support day to day maintenance activities

Notifications IW28 - Lists of Requests for maintenance (planning & preparation) IW65 - Lists of activities performed IW29 - Checking Notification progress IW28 - Approving/activating/closing notifications

Work orders IW38 - Daily/weekly/monthly planning and scheduling IW38 - Approving/releasing/closing work orders IW38/IW37N - Applying changes to ranges of orders IW39/IW49N - Work order progress IW49N - Monitoring work order operations O3O_MT01 Materials tracking (RLM)

Others IK17 - Measurement readings …….

Using Variants

Display and selection variants can be controlled by central SAP support for use by maintenance department personnel

Using variants makes it easier for operator to locate records requiring their action and display the relevant information to assist in identifying when they needs to do. Typical examples include:

Role Task Selection Criteria (Variant) Display Criteria (Variant)

Work Preparator

Present new maintenance requests for inclusion in weekly work pack meeting

Select all open Notifications within area of responsibility

Display equipment and Functional Location sorted by Priority and equipment criticality

Plan materials and internal resource requirements for work orders approved for action

Select all work orders which have been approved for planning of resources and materials

Display work orders sorted by priority, Start date and maintenance work centres

Work Scheduler

Schedule work orders to be issued to maintenance shifts

Select all work orders with status indicating work can be carried out but have not been scheduled or despatched (e.g. released and approved) with today’s date>= work order start date

Display total work per work centre to determine is there is a potential work overload, visibility of priority will enable scheduling of critical work.

Selection criteria could be manually entered but using pre-defined and reusable selection and display criteria saves time and reduces risk in incorrect entry by operator

Basic Variants can be created centrally (by system support) – local copies can be made to tailor to suit local needs

Demonstration 2

Summary of Operational Reports

Useful for providing information to support day to day maintenance activities

Can be tailored to suit daily activities for a job role/individual

Provide direct interaction with other PM functions

Can be downloaded readily to Excel for further analysis

SAP Plant Maintenance Information System

Plant Maintenance Information System

SAP information system contains several reporting structures to support analysis of Key figures in SAP plant maintenance

Each Report consists of: Characteristics – Objects to be reported e.g.:

Functional Location Equipment Document type

Key figures – values to be reported e.g. Count of Work orders Total Planned value

Characteristics form the ‘Rows’ of the report Key figures form the ‘Columns’

Each report uses information structures updated as data is saved in the system (e.g. when a work order is saved data is summarised into relevant Info Structures)

Characteristic Key Value 1 Key Value 2

Xxxxxxxxxxxxx 000000.00 0

Plant Maintenance Information System

Benefits: Readily provides summarised data for some key performance

indictors Provides periodic data analysis capability (with comparisons) Downloads details readily into excel for detailed analysis

Weaknesses Display , although customisable is limited, can only display one

characteristic at a time (e.g. if you want to see details on all equipment in functional locations, you have to drill down to equipment level for each functional location – can be resolved by downloading to excel)

Does not permit drilldown into transactional data (in all cases)

Plant Maintenance Information System – Continued

Two main types of analysis are available: Standard Analysis

Transactions reporting on standard Info Structures Useful function provided to tailor report output to suit business

requirements Flexible analysis

Enables analysis and reports to be specified using exiting info Structures or SAP database tables

Enables selection of characteristics to be used in analysis (Rows) Enable selection of Key Figures to be used in analysis (Columns) Enables inclusion of formula’s for additional information to be evaluated

(e.g. difference between Total Planned costs and actual costs)

SAP provides Exceptions functionality to further highlight or report on data depending on specific occurrences (e.g. where actual costs have exceeded a threshold value).

Information System – Standard Analysis

Standard Information Structures are provided to summarise records in SAP.

For Plant Maintenance several Information structures are provided analysing core key information on maintenance activity

Information structures are based on information summarised by: Technical Objects provides count and cost analysis of work carried out on technical objects

providing analysis by: Object Class (MCI1) Manufacturer on technical object (MCI2) Location (MCI3)

Maintenance Notifications e.g. :Mean Time to Repair & Mean Time between repairs (MTTR & MTBR)

Equipment (MCJB)Functional Location (MCJC)Notifications per period (MCI7)Based on use of breakdown and breakdown duration on Notifications

Damage Analysis (MCI5) – uses notification damage and cause code catalogs

Work Orders Cost Analysis (MCI8)

Standard Analysis –Objects AnalysisAnalysis provided for: MCI1 Object Class MCI2 Manufacturer MCI3 Location

Reports on: Counts

Notification Work orders – planned, unplanned completed Damages Breakdowns

Costs Planned, actual, Material, Internal, External etc.

Totals Breakdown durations

Used to identify Best/Worst performing assets in terms of: Breakdowns Downtime (asset unavailable) Costs Maintenance effort required

Standard Analysis – Objects Statistics

MCI6 Object Statistics

Count of functional locations in analysis

Count ofequipment in analysis

Sum of acquisition value registered on master record (general data_

Count ofFunctional Locations permitting a single equipment installation

Count ofFunctional Locations permitting a single equipment installation

Count ofFunctional Locations Without equipment installed

Count ofFunctional Locations Permitting installation of multiple equipment

Standard Analysis - Notifications

Breakdown Analysis – used to determine asset reliability and need for preventative maintenance routines

Equipment (MCJB)

Functional Location (MCJB)

Notifications (MCI7)

No of breakdown notificationsrecorded

Average Breakdown duration Average time between

Breakdown end and next Breakdown start

Time between 1st breakdown completion and last Breakdown Start

Total BreakdownDuration

Standard Analysis - CostsMCI8 Cost Analysis provides : No. orders created No. immediate orders Planned orders Unplanned orders No. completed orders Est. total costs Ext. material costs External wage costs Internal mat. costs Internal wage costs Other costs Services costs Total actual costs Total planned costs Total revenues act

Demonstration 4

Information System – Flexible Analysis

Flexible analysis evaluations and Structures permit creation of Info Structures and reports based either on existing Structures or SAP database tables

Different structures can be defined (for example Breakdown analysis and cost analysis) by selecting common characteristics and key figures from several PM based objects

Evaluations support the addition of formulas to enable additional calculations to be performed such as Cost Variance (calculated using standard key figures Total Planned costs and Total Actual cost

Threshold values can be set to highlight exceptions

Demonstration 5

Using Exceptions

SAP exception functionality is used to highlight ‘exceptional circumstances’ on analysis reports

Exceptions are created with reference to Info Structures – each standard analysis provided be SAP is linked to an info structure

For example Cost Analysis is constructed using Info Structure S115 – cost evaluation, therefore to create an exception for the cost analysis report, Info structure S115 would be references in the exception.

To see what info Structure is used by a standard analysis report, click on the icon indicated below and details will appear as shown

Info Structure to be referred to when creating an exception

Click to view data structure

Demonstration 6

Summary of Information System Reports

Useful for providing information to highlight and report on maintenance history

Exceptions can be tailored to highlight and work flow situation requiring intervention/monitoring

Provide good basis for determining reliability and cost of assets over several periods of time

Standard reports download readily into MS excel for further analysis

Questions & Comments

Agenda

Introduction

Presentation 1 – Standard SAP PM Reporting

Presentation 2 – Mobility

Future Sessions

Bjorn Harzer, Solution Architect17th May 2012

Mobility – applied to the Oil & Gas Industry

Agenda

Mobility Scenarios Benefits Challenges

Application to Oil & Gas Maintenance Supply Chain

Infrastructure Connect or Unwired?

Absoft activities Past, Present & Future

What is mobility about?

Mobility changes the way you work

Exec’s

Managers

Task workers

Consumers

Areas

DashboardsContactsCalendar

E-MailApprovalsRequests

Time & ExpenseField services

SchedulingDespatch

Self ServicesSales

Marketing

Drivers

Increased ProductivityIncreased EfficiencyIncreased Accuracy

ConvenienceEase of UseMotivation

Add value toexistinginfrastructure

Mobility – Challenges

Mobile Strategy

Security

Devices Diversity

ConfigurationApplication

Deployment

Monitoring & Backup

Backend Integration

Standards & Development

Multiple ERP systemsConnected / Unwired

Mobile phonesLaptopsTablets

Handhelds Barcode

RFID

SAP products / 3rd party products

IT Maintenance

Device settingsUser settings

Scenarios,Business change vs

“works like the business”

ResponsibilityIT support / business

Exposure of data

Mobility – Mobile Scenarios in Oil&Gas

Tagging Use of RFID / Bar code

Scenarios Asset tracking

Equipment history Measurement recording

Logistics & Transportation Container tracking

Inventory Control Accurate stock levels Reduced out-of-stock situation

Personnel Identification & Access control Attendance

46

Master

Data

Planning

Notification/ Work

Order Generati

on

Schedulin

g

Executio

n

Confirmation and TECO

Work order Closur

e

Analytics

Oil & Gas – Mobile Scenarios Maintenance

Alignment of Handheld solutions to maintenance processes

Subsequentwork

MeasurementsInspection

result recording

Workflow

Forces

1 2

5

Observation Work list Routing

Standards

3

4

6

7Ad hoc queryFailure / Damage

Downtime Time writingMaterials

used

Oil & Gas – Advantages in maintenance

Maintenance – Improve asset reliability through Improved efficiency

Paperless processing Routing of work list Subsequent workflows (mitigating actions) Ad hoc inquires (history of equipment, spare part lists …)

Improved data quality & reporting Accurate result recording (measurements, failure/damage/cause codes) Accurate time writing (effort, malfunction start/end, …) Accurate usage of materials

Improved compliance Performance standards Health & safety standards

48

Staging / Put away

Demand

Procure

Receipt (onshor

e)

Store (onshor

e)

Pick (onshor

e)

Pack (onshor

e)

Ship (onshor

e)

Receipt (offshor

e)

Oil & Gas – Mobile Scenarios Supply Chain

Rentals

Qualitymgmt

Inventory / Equipments

Tagging Put away

2

Pick list

3

Pallets /Containers

41 5

Return

Pack (offshore

)

Ship (offshore

)

Receipt (Backloa

d)

Reason for

return

Inventory / Equipments

Pallets / Containers

ReceiptDespatch

notePut away

6

Job execution

Container mgmt

Despatch

Despatch

478

Pack list

Mani-fest

Un-Packlist

Pack list

Mani-fest

Desp.note

Stock count

Reports(stock list)

Store(offshore)

2

Maintenance

Maintenance

Oil & Gas – Advantages for maintenance

Maintenance – Improve asset reliability through Reliable supply chain Improved efficiency

Accurate stock levels – reliable supply of spares Visibility of available spares in stock

Improved cost recovery Initiation of returns process (left overs)

“Connected” or “unwired”?

Web Application

Server

Handheld

Browser

SAP

SAPDB

MobileApplication

BAPIs

Barcode reader

Advantages Reuse of existing hardware and infrastructure Intrinsic backend integration, mobile application built with reusing existing knowledge

of SAP support teams ‘Dumb’ devices, easy deployment and application and device management Real time data

Disadvantages Live connection to SAP required

Connect

“Connected” or “unwired”?

Consume

‘intelligent’Application

Barcode reader

Advantages Consume: Multiple device types supported, ‘intelligent’, work ‘offline’ with up-to-date data Connect: Synchronisation to multiple backend systems Control: Deployment, Device management and Security Create: Platform independent application built in Java

Disadvantages Additional platform required

DB

Create

Eclipse

ControlManagement

Console

Sybase Unwired Platform

Web Services

Software Applications

Databases

Mobility – Choice!

Connected

A connected environment lends itself to situations where the area of the operation is contained and we can ensure 100% wireless network coverage

Warehouse- or -

Pack & Ship

Unwired

An unwired environment is useful in situations where a direct connection to SAP cannot be ensured all the time – or where a low bandwidth only is available

Maintenance operationsspecifically X-rated areas

Mobility – Strategic Decision – Rule of Three

The Rule of Three

A mobile platform reduces significantly TCO and accelerates deployment if you have

3 or more mobile applications

- or -

3 or more integration points

- or -

3 or more device types

Absoft – Steps

Where have we been? Implementation of handheld solutions

Inventory Management Work order management SCE management Equipment Tracking Warehousing

Where we want to go? Be an end-to-end partner for our customers

Deliver handheld application End-to-end integration to SAP backend system

What are we doing? Building template scenarios of Oil & Gas Operators

“Connected”: Inventory Management Maintenance Operations “Unwired”: (in the planning) out-of-the-box vs. tailor made to O&G

28 available Apps – out of the box

Industry Apps

SAP Electronic Medical Record

SAP Citizen Connect

Process Apps

SAP CRM Sales

SAP Retail Execution

SAP Field Service

SAP EAM Work Order

Employee Productivity Apps

Human ResourcesSAP Employee Lookup SAP Leave RequestSAP TimesheetSAP HR ApprovalsSAP Interview AssistantSAP Manager Insight

ProcurementSAP Shopping Cart ApprovalsSAP ERP Quality IssueSAP Transport Notification and StatusSAP Transport Tendering

FinanceSAP Travel Receipt CaptureSAP Travel Expense ApprovalsSAP Payment ApprovalsSAP GRC Access ApproverSAP GRC Policy Survey

SalesSAP Sales Order NotificationSAP Material AvailabilitySAP Customers and ContactsSAP Customer Financial FactsheetSAP ERP Order Status

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Business Objects

SAP Business Objects Mobile

SAP Business Objects Explorer

Work order App – scope

Processes

2/2

People and roles

Technician / Worker Planner / Scheduler Back office

Schedule

and Dispatch

Review Work

Details

PerformWork

ConfirmWork

SAP ECC

Mobile Scenario

WorkPlanning

SAP ECCSAP ECC

Settlement and

Closure

SAP ECC

WorkCompletion

Work order App

“What is this all about?”

Field technicians rely on up-to-date information to perform their jobs efficiently. SAP EAM Work Order mobile application

empowers companies to gather, assess, and share the relevant information from the moment it is needed or identified. Built on

Sybase Unwired Platform the application addresses the requirements for plant maintenance operations staff for

Enterprise Asset Management.

Key Pain Points Addressed

Increase maintenance worker efficiency

Minimise manufacturing or supply chain interruptions due to asset malfunction or breakdowns

Enable data access and data entry anywhere, avoiding errors and speeding up end-to-end business process

Get timely and accurate information from the field

Increase asset visibility and performance

Key Product Features

Work Orders – Ability to view and update relevant information regarding tasks, operations, planned time and material

Technical Objects– Ability to view and update critical information about functional location and equipments to increase asset

uptime

Inventory– Ability for field workers to track and manage the parts without any delay or overhead

Business Partner – Ability to get a complete view of customer history and critical contact information

Facts & Figures:

Role: Service Technicians

•SAP Technology Stack: SUP 2.0; SAP NetWeaver DOE; SAP ERP 6.0

•Mobile Device Support: Windows 32 Tablets and Laptops

•Video http://youtu.be/MX3w0S8RKcE

•More Infohttp://www1.sap.com/solutions/technology/enterprise-mobility/manufacturing-apps/maintenance-app.epx

Mobility – Demo Materials ManagementInventory Management MM-IM

Goods receipt with printing of material label From vendor (MIGO/101) Return from work order / cost centre (MIGO 202/262)

Goods issue Pick list based on open reservations (MB25/26/MIGO) Manual issue to order / cost centre (MIGO 201/261) Returns to vendor (MIGO/122)

Transfers from bin to bin (MM02) From storage location to storage location (MIGO/311/313/315)

Stock take Ad hoc stock adjustment (MI10) Continuous Count (MI04)

Inquiries Find material by description (MM03) Show bin for material (MM03) Stock list for bin (MB52) Print material label Print bin label

User settings User defaults (e.g. plant, storage location, cost centre, printer, decimal point/time/date formats)

(SU3)

Manual replenishment Create stock purchase requisition

Link to the physical world & benefits

Linkage Understand physical world “How do the guys work on the shop floor?” - and - identify events in the physical world with postings in SAP

Result Mobile application works the way they work! Compliance through enforcement of business process

Mobility – Questions?

Agenda

Introduction

Presentation 1 – Standard SAP PM Reporting

Presentation 2 – Mobility

Future Sessions

Ideas?

Topic Suggestions

…

Contact

Tim Galloway Kim Shand

tgalloway@absoft.co.uk kshand@absoft.co.uk

Thank You